Virus from Hell. I need expert help...
 

Ok so my Symantec system is messed up. I have a crazy virus messing with my computer so I want to run a scan. It won't let me. then I try to do my live updates for best protection and when I click to update, it comes back with an error that basically says

The live update file is corrupt and can't update.

So, my anti-virus protection couldn't protect itself from a virus? :1orglaugh :Oh crap

doomed. so I can't scan now for a virus nor can I update to protect from more viruses?? this is fun, not

Have you tried running it in safe mode?

format c:
install a better OS

Spunky pretty much called it.

You can try booting to safe mode with networking, which is one of the boot options. Run your update virus scan from here for a new definition and then try running the virus scan.

enter safe mode and then use your anti-virus software.
Good luck man.

try http://housecall.antivirus.com/ - if fixed, uninstall any symantec products and use microsoft live one care ;-)

ok safe mode. got it, going to try that now! thanks!

First turn off system restore, scanners can not repair them files... Once you have turned that off then you can run your scan in safe mode and clean up your system...

Good luck!

new viruses are able to take over antivirus software.

ahem yea. looks like it.


regarding turning off system restore? then starting and running in safe mode?

can any experts out there walk me through either of those things... I know, I'm a tech lamo :(

going to reboot. brb

The following assumes you're running Windows 2000 or XP, any service pack:

Boot normally -- no Safe Mode. Hit CTRL-ALT-ESC. In the Task Manager window click the Processes tab. I need to know what's on that list. You can't cut and paste the list like text so you'll have to type them manually into Notepad and save them. Do that, send the list to me (use the address below), and we'll see what bit you and go from there.

RACER

racerlupine [at] gmail [dot] com

when you sort it out, ditch symantec...

awesome, thanks so much. doing that now! :thumbsup

heh ok. so far I've tried Symantec, Norton, Destroyer, Miscrosoft Beta ...:helpme

I forgot to mention, all I need are the names in the "Image Name" column, in the same order they're in Task Manager. Don't bother with the other columns.

RACER

ok sending now. wow that is a long ass list :winkwink:

OMG. my computer is possessed!

I was finally able to send you the task list.

:helpme

well you had a virus to start with having Symantec on your computer

LMAO! I have been through so many 'virus protectors' I think they are all viruses in disguise :disgust

Racer is trying to help me out. I hope we can figure it out

When Racer is on the case, you know you are in good hands. :2 cents:

Not that it helps you now, but I like AVG for virus protection.

now that seems to be quite true! I must find out if he is for hire !:winkwink:

do it the easy (and right) way: format and reinstall...

go to housecall.trendmicro.com and run the online scan.

It is free, and amazing.

there much better anti-virus programs available than Symantec

try AVG 2 cents

-a

:thumbsup

Smokeys suggestion is

#1 remove all antivirus programs / protection

restart twice

#2 go to www.antivirus.com

#3 run the free online scan , clean and remove any problems it finds , then restart

#4 dont use anti-virus software , its all bloated and 99% useless as new virus' wont be caught only old known virii. If you keep your computer up to date , and use the online www.antivirus.com tool you will be a shitload better off.

Download this http://hijackthis.de/en and run it. Then post the log on this forum http://forum.hijackthis.de/forumdisplay.php?f=10 and you'll get amazing help.

forget anti-virus software ... try to find a copy of tiny desktop firewall 2005. lightweight full system firewall, never have problems on my computers

try this .... it works awesome for me when ever abeit rarely i have an issue ..

http://housecall.trendmicro.com/

You need Nod32, it's the best virus program out there. I've tried Norton and Symantic, but I've had viruses get around their protection. I haven't had a single problem yet with Nod32. It's nice because you'll notice that on a near DAILY basis, they update their definitions, you can't be on top of things more than that :)

Thanks but been there, done that with Hijack. :(

I appreciate all the posts, now I'm just confused on which one to do next... some good suggestions here

i never had a virus on my imac.....

Take your PC to bestbuy!

maybe you should download avg antivirus for free and see if it can fix your problem?

OMG you can't be serious. That is not Best buy. That is WORSTBuy. From HELLLLLL. I forever boycott them :disgust

best way =
format

thats why u save your shit man