Anyone from namecheap around?
 

I'm having problems with my account, i sent emails to support, and they arn't helping very much, i went to register a domain and i keep getting

when i get to the payment details, support said to make sure my phone number format is right, which it is, and same with everything else, i have registered multiple domains without changing any of the information they said to make sure is correct, can someone please help with this, been trying for a few days, and nothings working, i really would hate to have to go back to godaddy :Oh crap

I'm not sure exactly what part of the process you are running into trouble on, but just as a heads up, I got error messages one time in the final steps while trying to register a domain there (although it was a different error than yours), and tried a couple times to go back and fix it.

Turns out I never did get the domain registered through them and every time I tried to go back and fix it they were charging my credit card for the full amount. Be sure to keep an eye on your credit card statement over the next week.

Unfortunately your only hope with namecheap is through email. They have no phone support to speak of.

yeah, i only pay with paypal funds i add to my account, so if they charge me i know instantly, email support is lacking, but i noticed in a thread between namecheap and monikor there was someone from namecheap in there, so hopefully they see this if i keep it bumped

Hello Madrox,

We tested your account and were able to register a test domain with no issues. We logged in and with your username and password just like you would and encountered no errors.

I will send you an email with more details.

Hello EvilDick,

This sounds like we were having registry connection issues which happen from time to time. When experiencing this issue we go through transactions manually and void any duplicates. We would never keep any extra funds.

I'm quite confident any overcharges were returned to you promptly so I won't even ask you if that is the case or not. :)

namecheap support on gfy? wow im impressed

hey Richard, thanks for the reply, i think i might know the problem, does the registration process use referrers for it? because since the last domain i registered i know i turned off my referrering sending in firefox, and think maybe thats it, im off to work right now, will turn it on and try it again when i get home.

ya no shit :) nice :thumbsup

Namecheap is good registry domain,so there shoudl'nt be any problem with them

bump for namecheap !
namechep.com rocks!

Yes, after I noticed the charges and informed support the charges were promptly refunded. Thanks. Good to see someone from namecheap around here.

No problem. I'm glad to hear you were squared away. Anytime any of you need any help just hit me up.

I'm always available to help.

Namecheap Rocks ! ^_^!

Anyone got a coupon? :)

Try "FebLove" :)

you're an idiot, did you even read the thread?



and thanks Richard, i tried in IE and it worked, i think the problem is a setting i changed in firefox

NameCheap.com Rocks! :thumbsup :thumbsup