nats problem - PLEASE HELP - PLEASE PLEASE PLEASE
 

how many times do we have to ask this?

ccbill doesn't seem to think there's a problem

but it's now WEEKs going back and forth to nats trying to set this up

we have an existing ccbill account with renewals - we do not want to loose these renewals. we do not want to get each client to induvidually change to the new system - we want to run the old system for the old clients and all new clients to use the new system(nats) - no problem on our end running two systems. ccbill sees no probem

why can't nats accomidate this? it's been weeks trying and still nothing - i have a full time employee working on this full time and total circles with nats tecks.


HELP.


i cannot imagine nats requires people to give up all their renewals to get this working. and it's fustrating paying nats constantly for their service and it's STILL NOT UP YET


can we PLEASE get a teck from nats that KNOWS what they are doing.


i'm assuming you must be training a ton of new tecks that dont' have a clue yet as I can think of no other reason for this amount of trouble with your system.



anyone that knows me here KNOWS i don't making whinning threads like this till I'm at my whits end and that takes a LOT.

it really gets annoying repeating the same thing again and again and again and not having the tecks understand what I'm asking

bump cause id like to know this too

its backwards compatible - thats what NATS always said so

i usuall have a LOT of patience but when i have to ask the same thing too many times I start to loose it when i'm paying SOMEONE to make it work

i honeslty think the only reason possible is new tecks being trained - anyone with any experience wouldn't cause a client the amount of trouble we've had in the last few weeks. it's HUGLY fustrating

weird, I think I have seen programs that did this....let me try and track one down

btw, it is techs, not tecks

if i didn't make spelling mistakes you'd know someone had hacked my gfy account

We had many thousands of active members and affiliates in the ccbill system before switching to NATS.

Here is how we handled the situation.

Merging the old members into the NATS db was problematic and may cause reporting problems (ie double payouts)

So, Nothing changes for the existing ccbill members, ie NATS does not know about them and they use the original .htpasswd authentication

CCbill still updates .htpasswd, pays affiliates, etc.

Create a new CCbill subaccount to report new sales to NATS .
NATS will track all sales, payouts, and update a mySQL db for members authentication.

Your members area will then need to check the .htpasswd file and the mySQL db for authentication.


Hit me up privately if you would like more detail...

that's exacty what we were doing - but what about the data link.


nats keeps telling us they point to the datalink for the WHOLE account and not seperate sub accounts?

Man I know how long you been waiting for this and for you to bring this up on GFY, you must be Hella Pissed...

words cannot describe my fustration level right now

would really like some help here.

please

i honestly felt i had no other option than to come here after asking the tecs there the same questions soo many times

anyone??????????????????

no one had a clue?

ok talked to MANY people on icq now and ALL agree

Nats has no info for people who already have biller accounts.


this is utterly fucking rediculous. it's been MONTHS working on trying to get this to work .


my fustration is through the fucking roof on this.

Bump for some attention to this matter

Looks like your only alternative right now is to take up Dirty D on his offer to explain more about how they did theirs. Unless you've already done so, in which case I'm sorry to not be of more help. Bump though. :)

Sleazy hit me up I think I know what your tring to do and we have done it already

CCbill Datalink can be setup per subdomain...

I believe that NATS likes to download the entire account.

That is what we have setup.
Datalink for the whole account, and NATS only seems to use the appropriate data for the NATS members and ignores the members that don't match (existing ccbill members).

Sleazy....Dirty D did what you are referring to. Please contact him, as his integration seemed flawless from an affiliate end.

jesus why can't tecks say this?????????????

i like to hear news like this :thumbsup

wow dosent make nats look to good

Exactly :thumbsup I've set this up for a number of programs, no problems.

hope you get it sorted

You need to ask CCBill for a cvs dump of your members and webmasters. Upload that to your server, then post a ticket to nats telling them to import the data.

When they do this you can enter the ccbill admin and enter the postback urls for your nats program for each site.

Once this is done you tell nats to install the scripts that will convert your ccbill hits to the proper webmaster.

not my intension but fustration on this issue when though the roof when their tecks wouldn't answer my question properly multiple times

I feel for you. We went through the same problem when importing our cvsdump file, but once it was finished things have run very smoothly. Make sure your rebills are showing after month 1 of import.

will watch like a hawk. I don't doubt nats system at all but this process DEF needs some work as their tecks are not good at this aspect of the intergration AT ALL and it's very fustrating but finally moving forward

Teen Dreams did this sometime last year and it appeared to go off without a hitch. I have no idea who to hit up for tech info, but you could probably ping Andrea (or any other rep) for a lead.

Just a thought in case nothing else pans out.

Sleazy,

Can you please ICQ me the ticket # (5596373) for this issue so I can look into it. I'm at the show in LA but will be looking into it once you send me the ticket number. Myself, Charlie, Boris, and Fred who are here at the show were not aware you were having a problem for days, let alone for months. Anytime you feel something is lagging you know you are more than welcome to contact myself or Charlie to find out whats going on. I don't know why you felt the need to come here rather than contact one of us and mention that something is not being done that you need done.

Please send me the ticket # for this issue asap. I find it unimaginable that an issue would go on that long especially as I haven't seen a ticket in the system that is months old. I am very anxious to see what is going on as I am unaware of the situation all together and help you get it resolved.

Thanks.

teck is spelled like this: tech


You are welcome.

Interesting....

Sleazy, I don't know what to say. I just looked through your tickets and first of all I see none that are still open. The most recent ticket about the datalink was opened 1 day and 17 hours ago and closed by your staff 16 hours ago after an explination from us. If they needed a clarification, they need to ask for one, not close the ticket. There was an older ticket about the datalink but had absolutely nothing to do with the issue above. I don't see anything else in the system asking about this issue nor are there ANY open tickets under your account at all.

I know you're fairly hands off and I sure hope you didn't come here bashing us based on misinformation from your team or an exhaggeration from them. We take our support very seriously and I hate to see a thread here bumped repatedly by someone who has not even contacted us to say he feels there is a support issue.

I'm at the show and need to head downstairs. If your team feels they have an issue please have them put a support ticket in with what they still feel is the issue and our techs are more than happy to help them as they do with our clients every single day.

<Self pimpage>
I'm a fairly competent programmer. I can code in many different languages and have used many various templating systems and such (including Smarty which is in NATS). I am looking for a steady job.
</Self pimpage> :)

This tread has the must typpos and mispeelings of any threed in teh hiskory of GFY

dude can't spell four letter words how is he supposed to pull this off?

I can vouch for the TooMuchMedia Crew. They have always helped me in the past and continue to help me. If you feel something is problematic contact John directly or just call their offices. They have phone support too.

I am sure John will get this sorted out.

Jim

Maybe it's just me ...but the answer has been posted in this thread.

"You need to ask CCBill for a cvs dump of your members and webmasters. Upload that to your server, then post a ticket to nats telling them to import the data.

When they do this you can enter the ccbill admin and enter the postback urls for your nats program for each site.

Once this is done you tell nats to install the scripts that will convert your ccbill hits to the proper webmaster."

this won't help you much, but good luck hon.

What paysite(s) do you own Sleazy?

i don't mean to bash you, i honestly do belive nats is the best payment processing system on the net available to webmasters - but not all info was done though tickets, some was done by phone and with your info help sheets on nats.

we have the issue resolved - thank you. It took help from a lot of people who had done it before though plus your staff. I can only assume that was an issue with tec support cause it doesn't involve your systems but involves work with systems outside of your own.

It was extremely fustrating on this issue and from posts above I'm not the only person to experience this problem. Something to note for new clients as it's an issue for new nats clients with existing databases with processing companies like ccbill as I wasn't the only one to experience this if you read posts above from your other clients.

for anyone wondering this really was the answer to the question I was looking for.