my "epassporte CS deserves to be beaten" thread
 

Ok.. First I must say ive never really had much of a problem with my epass card.. other than xfer's to my bank account vanishing for a week.. but other than that.. its been ok.. Till I lost my epass card.

I contacted epass, they said 20 or 25 bucks and we'll send out a new one, we just need you to respond saying its ok to pull the money from your account. So its been 2 days, I respond, Im thinking great.. this is going better than I expected..

A week later.. still nothing, I write again saying "whats going on guys?" they respond 2 days later with "you need to respond saying its okay to charge"

I write them explaining that I have already done this but I will do it again.. I write ITS OKAY, CHARGE ME THE FEE.. or something like that.. I wait a week.. no response.. I write again

No response..

I write again..

Its been 2 days.. no response..

Gotta love quality customer service.

they must still be on vacation.. 28 days and counting..

It's been 8 days or so on my last bank transfer. :(

Well if you contact them on mail that is nothign strange.You should contant michael Olsen over icq,best way to solve problems.

i spoke to cs within 3 minutes of dialing the number

got michael on icq within 30 minutes of msging him (he was offline when i sent the msg)

I apologize for the experience you have had contacting CS.

Please contact me with your account name and I will look into it and get your card ordered asap.

Thanks