Relink Software - Auto Blogger Pro
 

Your support message system thingy is a little whacky. Would one of you mind getting a hold of me the old fashioned way please? :)

My ICQ # 253483920

E-Mail - [email protected]

It's pretty important, I bought your software about 45-60 days ago and still can't use it :helpme

bump....

i am sure dom will take care of you... what issues are u having?

Bump for you. Good luck.

edgeprod will take care of you for sure....they're great with support

edge is great for support :) and a bump for both of you

edgeprod is the man! he'll fix your problems :)

Howdy. :)

It seems that there's been a problem with your tickets, over and over, so it might be easier to reply to you here. This is the major problem. At the bottom of every ticket we send out, there's this:

Yet, despite the fact that we've talked about this on several occassions, you still reply via email instead of via the ticket system. Each time, you send us a nasty message with capital letters (which is the Internet equivalent of yelling), and each time I inform you that you should log back in to the ticket system to reply. I'd be happy to give you a tutorial on using it. In the almost 10,000 licensed domains, I haven't seen someone flip back and forth between understanding and misunderstanding how it works so many times, so let's make sure you're "getting it," and that you're 100% happy.

I've got three tickets from you asking for a free copy of the software, and each time I've replied, asking for a little bit more information. You've replied a few times through the ticket system, you've replied (and gotten bounced) a few times through email. Each time, you replied not with the information I've asked for, but with a complaint about how your email bounced, despite the fact that it says NOT to email back.

It's probably better that you simply ICQ me, as I suggested in my last reply. I won't be replying here further, because I only found this thread when someone pointed me to it. We don't use GFY as a support system. We want you (obviously) to be happy, and clearly the support system is NOT going to be able to accomodate the way you'd like to communicate.

I resent the implication we're somehow not helping you, in such a public forum. Every ticket you've submitted has been replied to promptly.

I'd rather give you the free copy you're asking for than have you raise a public stink. ICQ is in location.

Just to clear things up, please re look over the e-mails I have sent. I have never ONCE asked for a free copy of any software. I rarely due this, but since you are being sort of rude I will post how I replied.

Also, I have since twice opened tickets through the ticket system without a ticket number sent to me through E-Mail to even look up the status of my support request.


E-Mail #1

------------

It is for the version with the license for just one domain. I understand I can't change the domain and decided I woudl use the domain I chose, which is http://www.textfacts.com - but as you can see if you go there right now it does not allow me to install it

A) I honestly have no idea what version, I don't even have a backup copy and I can't find where the 'members' section was where I downloaded this copy and it showed the domain I chose, etc .. I guess if you could tell me where to go to login for that stuff it would be helpful so I could make sure i had a backup copy on my hard drive as well.

B) I am not asking for another copy, I accepted the fact I chose that domain w/o thinking and will live with it running off of that domain since I made the mistake.

C) I believe I contacted you through e-mail or ICQ from one of your postings on GFY

I have no doubt you are reasonable people. If my tone came across otherwise I apologize I have had a rough week and things just haven't been falling my way, I might have been lashing out and not even realizing it. I did have one question for you however, if I like the results of the program once I getit up and running can I upgrade to the unlimited fee for the difference in pricing between the two versions or do I have to pay the full price ?

Thank You,
Ryan Lanane



[email protected] wrote:
> Ryan,
>
> Which version? Autoblogger Pro, or Autoblogger Pro Stand Alone?
>
> As a rule, we do NOT change the registered domains. When you login to change a domain, you will see:
>
> Although you may post out to unlimited domains using the Stand Alone product, you must choose a domain for the software to be installed on.
> Please choose your domains carefully, and check all spelling. It is not possible to change a domain once registered to your account, except in extreme circumstances.
>
>
> This is to prevent the registered copy (you buy it for the domain you install it on) from being moved.
>
> This will cause the error.
>
> Please tell me A) which version you have, B) why it is an extreme circumstance to give you another free copy, and C) where you contacted us previously -- there are NO open tickets, and we do not provide ICQ/phone/email support, so it must have been through here, right?
>
> I think you\'ll find we\'re reasonable people -- we just need the whole story.
>
> *******************************
> Please do not reply via email to this ticket.
> Instead, respond via the ticket system.
> *******************************
>
>



E-Mail #2
----------
hat thread was probably from a longggg time ago, unless I am losing chunks of memory from the last couple of nights .. lol

Which post are you referring to ??

- Ryan

[email protected] wrote:
> Hey Ryan, I just read your thread on Go Fuck Yourself.
>
> Great suggestions! I\'d love to hear more about what you\'re looking for. :)
>
> Thanks!
>
> *******************************
> Please do not reply via email to this ticket.
> Instead, respond via the ticket system.
> *******************************
>
>

I think you are acting as if I am behaving much differently than I am. Doesn't seem very professional to me, I don't think I once came across as being rude in any way. In fact I have my ICQ number attached to this psot and you have yet to contact me to this date, you rather make acusatory statements about me being rude and state you would rather give me a free copy then "have you raise a public stink" which I don't think I ever did either.

Edgeprod, I would ICQ you myself but I am using Trillian and it is acting up. When I try adding you it says "User already exists" but my logs of any discussions with yo are gone and you aren't listed on my list - so I unfortunately have no way of contacting you through ICQ myself.

That or if you wish to post my ticket number (or e-mail it to me) so I can continue to use the trouble ticket system I would be more than happy to oblige as well. The very first time I submitted the questions above I was never issued a ticket number by e-mail either. so I don't have the original ticket # or the ticket # from when I resubmitted through the system the second time (Which are the only two times I used your system. I don't remember using caps, but if I did, uhm... sorry about that I guess)

I did get an e-mail from you when you answered my initial questions I did submit through the trouble ticket system though, and replied back by e-mail (my mistake) because I did not read the disclaimer at the bottom.

Once I realized they bounced back I waited 2-3 days (trying once more hoping it would go through by an off chance, also looking for other e-mail addressess on your site/other contact info) and I resubmitted another trouble ticket that had the copies of the bounced e-mails in them so you got my replies to the only questions you ever asked me.

At this point I would just be happy to have the system up & running, whatever it takes. My temper never flared up (except maybe a tad when I read your post tonight) bit it appears somwhere you got upset about something and I would just like to get this taken care of, my problem resolved, and get back to business as usual.

So, if you could contact me through one of the ways below with the answers.... or if you could contact me through one of the ways below telling me how to log in to the trouble ticket system (I don't have a ticket) and continue this discussion there it would be appreciated.