CCBill problems
 

anyone else having problems getting the Business address changed under the Subaccount info? I sent in a form and they said it was updated in the system, but it still shows the old data when I log in. I faxed the form 3 times already and still no help. :(

sometimes email helps

Hello,

Please contact us at the information below with your account information and we will be happy to look into this issue for you.

I have also emailed 3 times already and they said it is updated in the system, but it still shows the old business address in my admin area. Everytime they give different reasons without fixing the actual issue.

Reason 1) Maybe you submitted a payment address change form, and not a business address change form. Please refax your form (which I did)
Reason 2) Its updated in our system, but the reason it's show the old address in your account is because your looking at subaccounts which don't get updated (I looked at the main account and it also has the old address)
Reason 3)It will get updated in our next database update or something to that effect.

I seriously think they just don't know what they are doing. Have a direct contact I can email you my information so you can make sure it gets done?

Like I said, I faxed the form a few times already, and emailed a few times already all with different excuses/reasons.

Oh, here was the last reason:

"Once our Contract Specialist processes those that will be done."

And that was one week ago.

When I set up their billing system i called them several times and the 24/7 support was really helpful. So I suggest ring them up.

Hmmmmmmm?

I just sent in an address form to change address because I saw it had my old address listed, but I thought I had already changed it also.

I'm not sure I actually changed it, but what you say is interesting.

Usually they send you a confirmation email, I think.