Webair hosting ???????????????????
 

1) Slow ass tech support
2) Slow ass boxes and if you got scripts running around IT'S EVEN WORST !!!!

Wtf's wrong ?

It's flying around on some major boards. Looks like i ain't the only one :mad:

Pouahhhhh i just got this ! Shit i sent a ticket like one week ago ?

The ticket you opened to ([email protected])
ticket ***** has now been closed.
The agent assigned to this ticket has deemed this ticket complete, or has
received no response from you regarding this issue causing the ticket to
automatically close. This ticket has been open for 7 days since we last
heard from you.

If you feel this has not been completely resolved or answered please email:
[email protected]


?????????????????????????????????????????????????? ??
Closed ?
Ok, i guess that's what i'll do too !

What's the problem, Fabien? Perhaps I can help you, if it's a technical issue.

they have a support line to call....youll be able to speak with someone 24/7

have you even tried livehelp? I have never had any issue with them! And nothing have taken more than 24 hours. Except in weekends!

I only heard good thing about webair....

Then you haven't heard it all, or only heard from the board whores.:2 cents: :2 cents: If you do your research on the boards you will see many bad issues with them.:2 cents:

No problems here. For critical support issues you should call the toll free number.

Webair - Just say no. :)

I cna't beleive i ate the whole thing

Cue TurboAngel. :1orglaugh

Hey Fabien hit me up ill help you with what you need and show you how to access our multiple tiers of support accodingly...

I love Webair and I am not a board whore so ththththtth :thefinger

how come I knew you would be in here? :1orglaugh

they always took care of any support ticket i put in faster than anyone i dealt with before

I work for a competitor, but I must say there are many means to communicate with webair. Ive had hosting with them and was always able to reach someone. Mike is a good guy, and they are a good company. Lets save the board bashing as a last resort. :winkwink:

give them a call, i am sure they will pick up the phone?

I also own a competitor, and I'll say this about your complaints.

1) they have a 24/7 tech number, and a livehelp system, use it.
2) If your box is too slow for all the scripts you're slogging on it, upgrade it you asshat.

that's bad

:thumbsup :thumbsup :thumbsup bingo!!!!!!!!!!!!

and judging by what Fabien wrote for the love of god get of a Virtual acct if you are gonna run server intensive scripts on it....

Live Help, 800 number, Call Mike at 4 am (my best type of support), and there are shitload if techs ICQ numbers you can hit anytime

Another board whore troll:1orglaugh

Awwww thanks you make me feel all warm and fuzzy inside.:winkwink: I have been very happy at Webair for over 6 years now, but you knew that right?:)


Looks like Mike took care of thing's.


:thumbsup

Webair has some of the best support around from what I've seen. You can get someone on live chat 24/7 who will give you a good answer. They do oversell their virtual servers, so if you are running some intense scripts, you need to upgrade.

Then you need to get out more. :disgust

Dedicated. Yes.
Virtual. No.

:2 cents:

bumpnesss

i love when you goto the live help and the guy doesnt have a clue, then you call the toll free and get the same ass clown

Exactly....It's a total smoke and mirror game. :1orglaugh

Webair is one of those companies that if everything works then they are great and the people concerned will suck webair cock all day everyday. If on the other hand you get a glitch or a problem then you are fucked. Only thing you can do is set up with someone else.

You should get good support from them, they always have a rep on this board ...

:1orglaugh :1orglaugh

Webair is really Solid for me. I'm with them since 10 months and really happy.

Keep your good work guys :thumbsup

I've never had any problems with them. *knock on wood*

I dont know i never heard anything bad about them only good.

i've had dedicated boxes at webair for 3+ years.

they are not perfect, they are not the cheapest.

but if you get in a jam a few of their tech support guys are VERY sharp.

i've had Sagi or Brian H. quickly diagnosing and fixing probs at 3am from their homes.

and they are very reliable re: uptime.

if your traffic market is north america and europe they have very fast ping times and low # of hops.

i host there to make $.

I like them.

Priceless, ain't it? :winkwink:

I have one domain over there that the stats haven't worked since late July even after submitting several tickets and threatening to cancel my account. The last response I got 2 weeks ago was a senior tech was looking at it and the next day I got an e-mail saying they wanted to close the ticket even though the stats still didn't work. Seems like there support is just stretched too thin.

bump for webair

I have read this same complaint about their poor support in quite a few threads thus far.:2 cents: :2 cents: