Interested in SMS/phone billing? Don?t even think about txtNation/mENABLE.
 

I?m in the online businesses for many years, but never had such a bad experience! Now I can allow myself to tell that txtNation/mENABLE is the worse nightmare you can imagine. This company ripped me off for 370 GBP (about 650$) for signup and first month of maintenance, wasted my time for 2 months, ruined my reputation among customers and high phone bill is something I am expecting as well. Because of that, I decided to spend time writing and explain everything in details, so you all could learn from my experience.

Their sales guy bugged me everyday to pay the signup fee. I thought their service must be of the first class, since they are charging a lot, while other SMS/phone companies are opening accounts for free. At least I expected the best possible customer support. Gee, what a jackass I am! Anyway, I transferred the money. It laid on their side, but nobody contacted me. I waited for a week and finally asked them when my account will be active. They apologized and opened my account. It was a first sign of the disaster. I logged into Client Administration (Control Panel), but the system they have was quite different from anything I saw before. I kindly asked them for assistance, but they ignored me. Tried emailing everyone there, but no response. Found ICQ number of customer support inside the Client Administration, but they never got online and never authorized me. Filled the online form and sent, never got any reply. It was time to call them by phone. Finally got in touch with a tech guy, had a nice conversation, but the new problem appeared: he?s not using ICQ. I asked: ?How do you plan doing business online and communicate with webmasters without ICQ??, but got no answer. I expected they will be kind enough to install ICQ or use the web version, so we could go through all the issues and simultaneously chat. That?s how I used to solve the problems. No, they ignored me again. But thanks God, their tech guy is using Skype, he told me that over the phone. I installed the software and suggested meeting on Skype. That was arranged, but I still had to wait a couple of days for him to hop online. But when it happened finally, I lost him after a few minutes. From that moment he appeared offline. I started to learn: changed the nick, then made another phone call, then back to Skype? Finally, I catch the techie, explained the issues and he promised me everything will be in order. You?re guessing? Nothing happened and from that moment he?s offline again. For the last time I sent emails to every address I had, filled forms on the site and Client Admin, but there were no replies. It was really rude and insulting, although I was kind to them like I am the customer support and they are my client.

Now let me tell you about a couple of technical problems I experienced in this short period of time (thank God I gave up on their services). First of all, they based their system on GBP as a currency, which may be ok for any other purpose except for the online business. Simply everything has to be calculated in USD, since it is the absolute standard on Web. That fact is not causing bigger problems, but honestly, I don?t see any reason for complicating the whole thing. Second, they don?t have any kind of User Management. There is a form named Password Management, but it never started to work. The tech guy promised it will work, but it was a lie, just like everything they said. Third, the rates in reality are not the ones I got prior to signup. I complained, they said it will be corrected, but you already know what happened ? nothing. It?s really strange situation when you don?t know how much you are actually charged and no one is responding to your questions. As an example, if there was a purchase of $30 made with Eurodebit or PayPal, they charge me about $19, thus my share is only $11. That?s the situation in credit card department, also for bank debit/transfer. But what about SMS/phone? I never found out the math for SMS purchases and pay-per-minute billing. Simply there was no one to explain me the calculations they are applying. I just have the numbers to present you. Purchases were made in total value of $70.3 and my revenue was $15.13. For anyone interested top take a look into report, contact me and I?ll send a screenshot with all the numbers. However, the phone billing is a total mystery. There is absolutely no information about amounts per minute or country, neither you can find any evidence about that kind of purchase or customers accessing that way. So, you tell me is this a robbery or what? After all, there were lots of complains from members, being unable to obtain the access to members area, for countless reasons. I had manually added them to ?htpasswd? file. Also, some people who already signed up now are having difficulties to cancel the membership. To be honest, even I don?t know where a membership could be canceled. I looked everywhere on their website and join page, but couldn?t find any link, form or sign where to cancel. No info even in the Client Administration (control panel). If anyone of you finds out, please let me know, I will be grateful. Simply have to help my customers to get rid of these thieves. Gee, what a nightmare!

Shit. I was looking into getting in touch with the lads...

1 post wonders

I used them about 2 years ago for the wallpaper thing. At that time I did test it on my own phone. Since a couple of months I receive sms messages about that my downloadable content is ready and about another service which cost me 3 pounds per week if I don't cancel. It's 100% sure that this is all cooming from TxtNation. I never gave them permission to abuse my phone number. And I'm sure they do the same shit too all my visitors whom have used their service in the past. The most "funny" thing is that they never paid my last money.

Since I got a lot of sms from they yesterday I have made a phone call that they have to fix their shit. Which means get me from that fucking list and pay me my affiliate money.

I'm 100% sure that their business practices are against all telecom laws. This is one of the worst companies I have done "business" with. If they don't solve their shit very soon I will look for further steps.

Thanks for sharing FreeOnes. Sorry to hear about your problems, but hope you don't mind if I'm kinda happy not being alone in this :) If you succeed to cancel their services, please let me know how you achieve that, so I could pass the info to my customers. Thanks!

BTW, if anyone knows a good and reliable SMS/phone billing company, please inform me.

Also, all you guys reading this, please warn your friends and business partners about txtNation. I hope noone else will get into the trap named txtNation.

They are cheating cunts and I for one would like to personally punch the bitches who work there right in the fucking nose. Pretty much the same story, we signed up paid, were lied to about the reliability of recurring billing. Eventually got paid out about 3 months late never used them again. Wankers and liars fullstop.

Very well said bellskids, I agree with ya 100% :)

But is there any reliable SMS/phone company? Please suggest... of course, if there is any at all, LOL!!

any reliable companies out there ?

Those utter wankers still owe us money. I have never spent so much time feeling like i'm talking to a brick wall as i have with their support muppet on msn.

I am still owed money by these wankers as well. I also know quite a few other people in the same situation! They ignore emails, the people you need to speak to continually avoid phone calls, the funny thing is you can phone back 5 mins later and get a completely different excuse... the retards that answer the phones should at least try and get their stories straight!

While I used txtNation the service was very dodgy at best, their system was constantly crashing or returning MySQL errors or the server was down completely!

In summary... SHIT SERVICE, SHIT CUSTOMER SERVICE, SHIT COMPANY, DONT PAY, STAY WELL CLEAR!!!

Same story here guys - we were scammed by txtnation, they ignore all communications, they sell services that either do not work or do not exist. we have complained to trading standards in the UK and apparently txtnation are not even registered with the authorities to provide most of their services in the UK/EU such as card payments. I suggest you do the same as we did and complain to trading standards in the UK.

When it comes down to it, they are just a rogue company, a scam operation with no idea of how to run a business and no intent on keeping their promises.

They need to be shut down for wrongful trading and the management prosecuted, they are only a small company with one small office in the UK from what i can tell, despite their claims of worldwide offices, they are just con artists at the end of the day.

good luck to you all on getting your money back, don't give up on it!

Txtnation ????you mean Scamnation:disgust

They are biggest scammers in the nation. There business plan is very simple- Show some fancy stuff get the client in by giving the biggest bullshit ( This is done bye a professional bullshitter- Michael Whelan the only thing he does know to do is to bullshit to clients) then take their money and not pay them. This doggy company is run by two 26, 27 year old guys called Michael Whelan and Jon Roswell who spend clients money on fancy cars and women...

Tell your friends about these two scammers and don't get caught. If you know any one who is dealing with them tell them they are in deep shit. The amount of money they owe even their grandchildren will not be able to pay off. ( "Grandchildren????"Yeah, maybe if some one doesn't cut their ball off before that)

What the fuck, 4 nicks with only 1 post??????

I smell something very shitty here.

all joined this month and I guess today

if this is true, creating so many fals nicks is not the way to go, I question your credibility now.

I was sent the link from a friend, I know its a month old and I have never posted here before, but I thought I would just add something because they have really caused me a lot of problems, I passed the thread on to a few others as well who have had bad experiences with txtNation, thats where all the new users come from.

Vouche
 

I seen this and had to join this board. I have been using txtNation for several years now and hev not had one bad experience! The fact that the posts here are from the same group and 'same user' does not give much credible insight. Pathetic. looks like competitors. Seem this all before. :disgust

Agree
 

I got to step in here aswell. What a load of old cobblers this is. Looks like someone is on a Vendetta here more than anything else. My vouche is also in - thanks J and thanks for the services txtNation.

ok, if they suck then what do you recommend to check out?
I need a comapny that processes SMS and Phone calls.

all ao.k
 

I'm still using them and will continue to do so.

i ono, FreeOnes posting kind of really gives it some credibilty.

:1orglaugh :1orglaugh :1orglaugh

yes, txtnation sucks. we never got a cent from then ... DO NOT USE THEM!

they fucked me out of over $10k... they're shit and scammers.

fuck txtnation

I'm back after hundreds of new tries. Did absolutely everything to get THEM in order and failed again. Just removed all their scripts and now will pray to get paid. They owe me 350 GBP for the short period of time I used them and obviously, it will never happened.

To nuanceuk: I reported them to lots of places in UK and worldwide. They seem to be not registered anywhere, so it?s a dead end. If anyone has any idea about reporting them, please share.

To WMP: Hehehehe? thanks! You hit the nail in the head. Very well said and I agree with you 100%. I?m far away from them, but if they rip off someone who?s near, their balls are in danger indeed :)))

To polle54: Maybe you just have more free time then others. I doubt anyone would waste time to register and post only for fun. The subject is way too boring and uninteresting for joking., so quantity of messages is not something that should be valuated here. We?re all busy these days and opinions are welcome even from those who are not spending their lives on this board. This thread is only a fair warning, but if you think txtNation is reliable company, please feel free to use them. I would be very happy to hear from you later on, especially if your experience would be a positive one. Bring it here and I would be glad to learn from you how to get them working for what they are paid for, although I doubt it is possible. I tried EVERYTHING, believe me.

To jamie0084: sorry, but YOU are a fake ?satisfied customer?. Don?t ask me how I know that you are one of them. The fact is that I have warned txtNation about this thread and threads on other boards as well. They finally get their asses up, but not to improve the service. NO! Much less time consuming is acting as ?satisfied customer?. And jamie0084, please tell us WHO are your competitors, excuse me ? txtNation?s competitors? Are there any? That would be really nice to hear, because it looks like SMS/phone billing CAN?T BE RELIABLE at the first place.

To DavyHursst: the same as for the jamie0084, cause it?s the SAME person!!. Next time at least be more inventive when producing fake messages. The truth is that I warned txtNation about this thread exactly on the same date when these two posts appeared. Honestly, I expected they will finally clear their heads up. Unfortunately not. They are the funniest company I ever had a deal with. I have talked to lots of people and simply there is no such thing as txtNation?s satisfied customer. The company is living from initial signup fees and later on - abuse of collected cell phone numbers.

To Why: Yes, FreeOnes is telling you the truth, no doubt, but I am also. There are better things I can do in this moment, but fellow webmasters should be warned so none will make the same mistake. It was quite expensive, but I learned my lesson. If anyone still wants to try them ? just go ahead. I did what I had to do.

To pornopete: Thanks for the advice, that?s an interesting approach. Right now I am too tired to fight them more, but maybe I will some day, if I feel revengeous :)))

To kmanrox: Thank you for your post very much! Guys, no need to listen to my ramblings ? read what kmanrox wrote. He is a God on this board with 23k of posts, so don?t believe me - believe him!

After all, I am still open for a reliable SMS/phone company, but seems that there isn?t any. Yep, from now on I?ll stick to good old credit cards and get those crazy SMS/phone ideas out of my head :)

well kman was scammed too,end of story

Hey, there are other as well, LOL!! Just found this thread:

gfy.com/showthread.php?t=573703

Only if I could get my money back... signup fee or cash earned throgh their service... both amounts would be the best... ahhh, I can only dream...

anyone knows a reliable company providing such services ? Ohmobile and xobile never responded to my emails so probably they work with big players only. Waat.com doesn't work on my browser, smsbiller.com has "temporarily closed registrations". There so much hype on future of mobile porn but there is no company that actually provides such services.

I used them as well but they were just as you said unreliable very expensive without ever really disclosing thier rates and it just didnt work right only the test signups worked


I am now using Password by Phone and LocalBilling

RIIIIIIIIIGHHHHTTTTT. Maybe, just maybe you are one of the owners. Just a wild guess ofcourse.

Whats with all the fake nicks in this post. Fucking retarded.

I wont reccomend them! I only gave them a try because they worked with NATS and I hadn't seen anything bad about them


after spending weeks getting it to work with my sites it just flopped

Yeah, but you are just a fake nick.

Now I want to nail those motherfuckers! Just found out that they charged my card each month without my permission! Where should I report them? Can anyone help please? I tried a couple of UK institutions, but without success, cause they are not regularly registered. Please suggest...

Just got the information from a friend that they are also doing business on another domain: adultmobilesolutions.com

Be careful...

Take a look at SMSKambi http://www.smskambi.com
They are a part of Atlas Telecom. And we have been using them on our sites for over a year and they seem reliable and payout when requested. (they charge $35 per wire transfers so we wait until we have a large payout then request it)

As is the way with SMS payments the telecoms companies take a large slice of your revenue. You will probably only get about $1 for every $2 you charge your members.