Too Many chargebacks?
 

Hey guys, im using a revshare sponsor that uses jettis.. as the billing proccesor, I'm seeing alot of chargebacks and I think this is way too high a % of chargebacks... ok here's the #'s. Please note I just started using them.

28sales / 15 Reccuring / and 5 chargebacks.......



Is that about the %'s I should expect?


This is my first time ever using a revshare proggy & am curious...



Peace.

i think you want your chargebacks to be around 2%. that's way too high.

How many times do I have to tell you guys?: Globill, Globill, Globill.

I thought so.... I heard a rumour from somewhere that jettis has way too high chargeback #'s......

uh, the current charge back % for my last 2 weeks is 0.5% on over 140K US in sales. anything over 1.0% - you should begin worrying.

quiet, ya I hear ya.. With your #'s you do though it's alot easier to see the realbig picture.

Cause my numbers arent high enough, I could have just gotten some shitty members who chargeback all the time.


I would just like to know, what others are seeing with jettis and there chargeback ratio...


Maybe there's a pattern here with jettis, that we can pick up on : (

just wondering are any of your sales checks

I almost never see chargebacks via Ibill at all...I will certainly give them that.

Our chargebacks are under 1% - always, usually .05%. We use CCBill, but I hear GloBill is good chargeback-wise also.

Do you make it clear on your site how they can cancel? That's usually the #1 reason why chargebacks are higher.

Im using jettis and out of 239 sales this month. I havn't had 1 chargeback

That's because if a member calls ibill on the phone and sneezes while the operator says hello, they issue a refund :winkwink:


Jettis makes it much much harder on the customer and doesn't issue refunds very easily.
I bought a trial to a site that uses Jettis once to check out the members area (I do this all the time, its part of my job)
After I was done, I went to the site and cancelled, and saved my cancel confirmation email.
The next week I checked my bank statement, and they had charged me the $40 monthly rebill, and I knew I had cancelled.

I called them on the phone, gave them my card #, date of transaction, etc, and the idiot on the phone told me that they had no record of billing me, even though my bank statement showed Jetbill with a charge of $40.

So then he tells me, I need to fax a copy of my bank statement (how many of your customers have fax machines handy?) to him, and NOT a copy of the online bank statement, I have to wait until next month when they snail mail me my printed statement.
And then he says IF they decide the charge is refundable, they'll refund me.

So I told him, hey, I have an email from you verifying that I cancelled and wouldn't be rebilled, how about I just FAX this to my bank and tell them to charge your ass back?
Wouldn't you know it, my transaction magically appeared in his computer and I was refunded on the spot :thumbsup

So the way I see it is you'll have more rebills and less refunds with jettis, but if that's how they do business then the customers who won't tolerate shit like that will charge back.
My experience might be atypical, but the line of shit they gave me on the phone sure did seem rehearsed.

Amen to Globill !

I have 0 chargebacks on my paysite !

Wish I could say that.. I use Globill as well and they are decent, but I get shitbag webmasters charging back, since it is a webmaster product I only have webmasters as customers :) Only 4 in almost a year but that is wayyyy too many for my taste...

I do better with surfers... think I've only had one chargeback in almost 2 years from surfers...

same here

I had the same experience with one of the Nastydollars sites. I don't know whether the format is the same for all sites that use Jettis, but the cancel procedure is totally messed up. Finding the cancel section wasn't as simple as it should be, and it requested data that I didn't receive in the confirmation email. That alone has "chargeback" written all over it. Then to be rebilled after receiving a cancel confirmation..?