Epassporte - stinks....
 

They closed my account 3 months ago without even telling me the reason. I have got money in my account. I kept calling them and they said I have to send an email to them. and when I sent emails they never replied. I called again and I have been asked to send an email again and it has been a month now but no reply.

They said I had a suspicious transaction in my account. they never said what it was or who it was. They suspected fraud.

Can people simply close your account while you have got money in it and stop responding all your queries and they expect to get away with it??? Is this not the biggest fraud??

oh lawd mercy not again

not really neccessary to create a drama, contact tassy or keyser to resolve this issue

Keyser should be in here soon to fix things :)

contact keyser, he will help you out

I Like ePass ... get in touch with Keyser ... he will solve it

bump for keyser

um, yes.. it is necessary. he went through the established channels.

i dont think on the website it says "for support, go post on gfy and keep bumping your thread until keyser sees it"

good point

I have always found epassporte responsive by phone and email and yeah contact keyser or tassy! :thumbsup

Epass is cool, just that i heard people do some shit like hack money hehehe no idea what that means, keyser should help you out, he helped me, so just contact him.
If you think about it, no internet-money-pocket such as paypal epass webmoney e-gold or any of the others are perfect, paypal sucks, epass doesn't dispute, just live with it.

this is the epassporte support forum right?

Seems like this is the only place people can get service with their epassporte accounts :1orglaugh :1orglaugh :1orglaugh

Unless they already know how to contact Keyser. Which is sad, the support of a company being in the hands of one competent employee, while the rest seem to be monkeys. :(

Yeah =\ Epass outsourced the majority of their staff and then those they outsourced decided to outsource again to some other jokers in third world nations it seems like.

takin away $469 in my acct then closed it without emailing me or informing me a couple of months ago.. :disgust

well theoretically Keyser is outsourced too :)

Practically too.

Keyser doesn't even have "access to the system", quoting what he said previously.

He's just like any of the reps that the sponsors hire to sit at home on ICQ and help people. Except, he can't actually help people. He must have a batphone or something he picks up and it rings a half-competent tech at epass.

Can you please contact me and I will find out why this happened.

In regards to outsourcing: There is a offices in LA and Toronto and the call center is in Florida to my knowledge I am the only one working for ePassporte that is located outside North America.

Epassporte are fortunate that they have someone who provides such quality support as this guy. He is a real asset and I truly mean that.

Thanks for the kind words :)

And to add to the outsourcing I live in Denmark not a place you outsource to, to save on expenses.
Its one of the most expensive countries in the world to live in and the minimum wage is $15+ an hour.

If you don't work in any of their offices, that still makes you an outsourced employee, by definition. Low-wage or high-wage makes no difference. Not all outsourcing happens due to desire to cut back costs, some happens to increase quality as well. See it this way, most design work is outsourced, regardless of who takes the job. :winkwink:

took a while for keyzer to show up. not like it matters, he likes to point out that he is here to help. but in the end, hes just trying to smooth out the situation which is best for epass's reputation.

Yep 2 hours and 15 minutes, sorry its Sunday.

Yes I am trying to smooth out the situation and thats done by helping this card holder getting his problem solved.

trying it the key word.

what about the people that have over 100-200 sponsors sending to epass, but you guys decide to take away his account, and tell him hes never having epass again. and has to switch all sponsors from epass to check.

and you told him the same thing "trying"