My epassporte account is suspended...

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Validus
    Confirmed User
    • Jul 2001
    • 4012

    #1

    My epassporte account is suspended...

    Why on gods planet would my epassporte account be suspended?

    Oh I don?t like stuff like this. When you try to use something and you get held up. Now I got to wait for a reply from epassporte!
  • Jarmusch
     
    • May 2003
    • 12479

    #2
    I had an account suspended due to inactivity, I believe it was 4 months that I didn't login.

    How long has it been since you last login?

    Comment

    • Validus
      Confirmed User
      • Jul 2001
      • 4012

      #3
      Originally posted by Jarmusch
      I had an account suspended due to inactivity, I believe it was 4 months that I didn't login.

      How long has it been since you last login?
      That could be it... it has been a while.. but there is money on it

      I guess it just puts a little gap in my work flow...

      Comment

      • BoyAlley
        So Fucking Gay
        • Nov 2004
        • 19714

        #4

        Comment

        • Doctor Dre
          Too lazy to set a custom title
          • Jan 2001
          • 51692

          #5
          Contact Keyzer or Tassy. Their phone support sucks ass.
          Originally posted by rayadp05
          I rebooted, deleted temp files, history, cookies and everything...still cannot view the news clip. All I see is that fucking gay ass music video from "Rick Roll". Anyone else have a different link to the news clip?

          Comment

          • Validus
            Confirmed User
            • Jul 2001
            • 4012

            #6
            Dear Cardholder,

            There were inaccuracies in your account information that was provided to
            us. We will safeguard your funds by preventing the account from being used
            until you contact us. Once you do so, we will verify your identity so that
            we can reach a comfort level of knowing that your personal account
            information hasn't been compromised.

            For further assistance, please call our Cardholder Services Center at any
            of the numbers listed below.

            Regards,

            Leslie L.
            ePassporte Cardholder Services
            [email protected]
            Toll-Free from US: 1-877-372-7790
            International and US: 1-310-301-2001


            LOL what are they trying to tell me? what do I do?

            Comment

            • nofx
              Too lazy to set a custom title
              • Nov 2002
              • 16826

              #7
              you got pwned

              Tassy is an epass rep now? LOL ^

              Often times I wonder why
              There's love and hate, theres live or die.
              When sickness comes I must decide:
              When feelings go, theres suicide.

              Comment

              • CaptainHowdy
                Too lazy to set a custom title
                • Dec 2004
                • 94736

                #8
                Originally posted by nofx
                you got pwned

                Tassy is an epass rep now? LOL ^
                !

                Sucks btw, Validus...

                Comment

                • Validus
                  Confirmed User
                  • Jul 2001
                  • 4012

                  #9
                  Originally posted by CaptainHowdy
                  !

                  Sucks btw, Validus...
                  Yea, LOL...

                  Comment

                  • Jarmusch
                     
                    • May 2003
                    • 12479

                    #10
                    Does anyone else log into their epassporte account after reading threads like these, just to see if their account is still active?

                    Comment

                    • Bro Media - BANNED FOR LIFE
                      MOBILE PORN: IMOBILEPORN
                      • Jan 2004
                      • 16502

                      #11
                      i give up on epassporte

                      Comment

                      • Validus
                        Confirmed User
                        • Jul 2001
                        • 4012

                        #12
                        Originally posted by Jarmusch
                        Does anyone else log into their epassporte account after reading threads like these, just to see if their account is still active?
                        hehe... panic? just kidding

                        Comment

                        • Validus
                          Confirmed User
                          • Jul 2001
                          • 4012

                          #13
                          LOL, a modified standard response...

                          Dear Cardholder,

                          Sorry for the standard response. I have filled out a ticket reference
                          number 62490. What will happen is you will receive a form in your external
                          email and you will have to fill it out and send back the required
                          documents for us to unblock the account.For further assistance, please
                          call our Cardholder Services Center at any of the phone numbers listed
                          below.

                          I hope this is helpful and please let me know if I can be of further
                          assistance.

                          Regards,

                          Leslie L.
                          ePassporte Cardholder Services
                          [email protected]
                          Toll-Free from US: 1-877-372-7790
                          International and US: 1-310-301-2001

                          Comment

                          • Validus
                            Confirmed User
                            • Jul 2001
                            • 4012

                            #14
                            I wonder how long it will take!

                            Comment

                            • lush_life
                              Confirmed User
                              • Feb 2006
                              • 237

                              #15
                              probably 7-10 days like everything else

                              Comment

                              • Validus
                                Confirmed User
                                • Jul 2001
                                • 4012

                                #16
                                Originally posted by lush_life
                                probably 7-10 days like everything else
                                By the sounds of their e-mails, you probably are right. I was always a big fan of epassporte!

                                Comment

                                • Validus
                                  Confirmed User
                                  • Jul 2001
                                  • 4012

                                  #17
                                  Just bumping my own thread

                                  Comment

                                  • MaDalton
                                    I am Amazing Content!
                                    • Feb 2004
                                    • 39861

                                    #18
                                    i'll help you bumping - keyser could help, but he's prolly asleep at 6 am - i should too, but i'd rather go to the gym now
                                    AmazingContent.com - providing only the best content and service since 2003
                                    Monetize your content on Veegaz.com - one of Germanies largest VOD sites
                                    Got German traffic? We convert it into money for you!
                                    Email: oltecconsult [at] gmail [dot] com

                                    Comment

                                    • CamsLord
                                      Confirmed User
                                      • Jun 2006
                                      • 3663

                                      #19
                                      keyser is the man to go to
                                      sig for sale - pornpicz(at)gmail.com

                                      Comment

                                      • Validus
                                        Confirmed User
                                        • Jul 2001
                                        • 4012

                                        #20
                                        Thanks guys. Your help is appricated!

                                        Comment

                                        • xclusive
                                          Too lazy to set a custom title
                                          • Apr 2004
                                          • 35218

                                          #21
                                          Originally posted by Jarmusch
                                          Does anyone else log into their epassporte account after reading threads like these, just to see if their account is still active?
                                          Yup. Every time lol

                                          I support MediumPimpin.com / Shemp's Outlawtgp.com /


                                          Comment

                                          • NoWhErE
                                            Too lazy to set a custom title
                                            • Sep 2005
                                            • 10583

                                            #22
                                            That happened to me last week. The lady at the phone couldn't give a fuck about my problem and just said that someone would contact me shortly. A day after I got an email with a form requestion that I fill it and send a copy of my ID.


                                            After 5 months of having an account and then suddenly this, I said fuck it and left the 5$ that was in the account
                                            skype: lordofthecameltoe

                                            Comment

                                            • Validus
                                              Confirmed User
                                              • Jul 2001
                                              • 4012

                                              #23
                                              Originally posted by NoWhErE
                                              That happened to me last week. The lady at the phone couldn't give a fuck about my problem and just said that someone would contact me shortly. A day after I got an email with a form requestion that I fill it and send a copy of my ID.


                                              After 5 months of having an account and then suddenly this, I said fuck it and left the 5$ that was in the account

                                              Ah man... LOL... this sucks.

                                              Comment

                                              • NoWhErE
                                                Too lazy to set a custom title
                                                • Sep 2005
                                                • 10583

                                                #24
                                                Originally posted by Validus
                                                Ah man... LOL... this sucks.

                                                Ya, fill in the form, scan ur ID, and when Keyser gets online, send it to him, he'll take care of it right away
                                                skype: lordofthecameltoe

                                                Comment

                                                • gandalfuy
                                                  Confirmed User
                                                  • Jun 2005
                                                  • 4686

                                                  #25
                                                  Originally posted by lush_life
                                                  probably 7-10 days like everything else
                                                  I'm not back.

                                                  Comment

                                                  • flashfire
                                                    ICQ 1 6 7 8 5 3 4 9 2
                                                    • Feb 2003
                                                    • 13098

                                                    #26
                                                    keyser is actually pretty good...dont use the phone support though

                                                    Comment

                                                    • studiocritic
                                                      Confirmed User
                                                      • Jun 2005
                                                      • 2442

                                                      #27
                                                      i suggest anytime someone's account gets suspended you just initiate chargebacks on every single load transaction you did, up to the amount previously available in your epassporte account.

                                                      maybe then they'll get a fucking hintclue.
                                                      254342256

                                                      Comment

                                                      • SmokeyTheBear
                                                        ►SouthOfHeaven
                                                        • Jun 2004
                                                        • 28609

                                                        #28
                                                        Originally posted by studiocritic
                                                        i suggest anytime someone's account gets suspended you just initiate chargebacks on every single load transaction you did, up to the amount previously available in your epassporte account.

                                                        maybe then they'll get a fucking hintclue.
                                                        i think loads are considered "cash advances" thus cant be charged back ( i could be wrong though )
                                                        hatisblack at yahoo.com

                                                        Comment

                                                        • Platinumpimp
                                                          Logos and such.
                                                          • Jan 2004
                                                          • 10214

                                                          #29
                                                          Originally posted by NoWhErE
                                                          After 5 months of having an account and then suddenly this, I said fuck it and left the 5$ that was in the account
                                                          Franck would be all over that $5
                                                          I design logo's.

                                                          Comment

                                                          • studiocritic
                                                            Confirmed User
                                                            • Jun 2005
                                                            • 2442

                                                            #30
                                                            Originally posted by SmokeyTheBear
                                                            i think loads are considered "cash advances" thus cant be charged back ( i could be wrong though )
                                                            i'm sure they didn't plan that
                                                            </sarcasm>

                                                            paypal doesn't treat them as cash advances, or they didnt when i used it
                                                            254342256

                                                            Comment

                                                            • Michael O
                                                              More Cowbell
                                                              • Jul 2001
                                                              • 10607

                                                              #31
                                                              Originally posted by Validus
                                                              Why on gods planet would my epassporte account be suspended?

                                                              Oh I don?t like stuff like this. When you try to use something and you get held up. Now I got to wait for a reply from epassporte!
                                                              Please send the information to me and we get it cleared up asap.
                                                              michael.olsen ¤at¤ epassporte . com
                                                              Truth Teller

                                                              Comment

                                                              • Kimo
                                                                ...
                                                                • Jan 2006
                                                                • 11542

                                                                #32
                                                                ive never had problems with epassporte
                                                                ...

                                                                Comment

                                                                • Antonio
                                                                  Too lazy to set a custom title
                                                                  • Oct 2001
                                                                  • 14136

                                                                  #33
                                                                  Originally posted by Jarmusch
                                                                  Does anyone else log into their epassporte account after reading threads like these, just to see if their account is still active?

                                                                  hahaha, I do every time I see a thread like this, I'm always telling myslef that I'll keep there less than 1000 bucks and I always have more

                                                                  but that's it, I'll be glued to the ATM for the next couple of days ;)

                                                                  Comment

                                                                  • polle54
                                                                    Confirmed User
                                                                    • Jul 2004
                                                                    • 4626

                                                                    #34
                                                                    Originally posted by Keyser Soze
                                                                    Please send the information to me and we get it cleared up asap.
                                                                    michael.olsen ¤at¤ epassporte . com
                                                                    They are lucky to have you Keyser.
                                                                    ICQ# 143561781

                                                                    Comment

                                                                    • VicD
                                                                      ICQ: 304-611-162
                                                                      • Feb 2005
                                                                      • 13245

                                                                      #35
                                                                      Originally posted by Platinumpimp
                                                                      Franck would be all over that $5
                                                                      Where's Franck, still banned?

                                                                      Comment

                                                                      • BlackCrayon
                                                                        Too lazy to set a custom title
                                                                        • Jun 2003
                                                                        • 19634

                                                                        #36
                                                                        i guess everybody wants your ID these days :/
                                                                        you don't know you're wearing a leash if you sit by the peg all day..

                                                                        Comment

                                                                        • jimthefiend
                                                                          So Fucking Banned
                                                                          • Oct 2003
                                                                          • 18889

                                                                          #37
                                                                          Originally posted by Platinumpimp
                                                                          Franck would be all over that $5



                                                                          Comment

                                                                          • Validus
                                                                            Confirmed User
                                                                            • Jul 2001
                                                                            • 4012

                                                                            #38
                                                                            Originally posted by Keyser Soze
                                                                            Please send the information to me and we get it cleared up asap.
                                                                            michael.olsen ¤at¤ epassporte . com

                                                                            Hm, send what information to you? No problem, but which information do you need?

                                                                            Comment

                                                                            • Validus
                                                                              Confirmed User
                                                                              • Jul 2001
                                                                              • 4012

                                                                              #39
                                                                              So, I guess this would be the end of my epassporte account.

                                                                              I do not get credit card statements, all done electronically.

                                                                              BTW, just a tip. When you send out documents, finalize them. I can see all the changes made to the word document.

                                                                              Comment

                                                                              • Validus
                                                                                Confirmed User
                                                                                • Jul 2001
                                                                                • 4012

                                                                                #40
                                                                                • A Copy of a Government Issued Photo ID
                                                                                • A Copy of the Front AND Back of the Credit/Debit card used to load the ePassporte Account.
                                                                                • A Copy of the most recent statement of the Credit/Debit card used to load the ePassporte Account, which clearly displays your address (or a copy of a Utility bill with legible address, if not on your Credit/Debit card statement).



                                                                                Not much of a problem, other then I will most ceratainly NOT give out my CVC2 code to anybody? Kind of like giving out my PIN number for my bank account.

                                                                                Grrrr, what is with suspending peoples accounts out of the blue?

                                                                                This bothers me so much, being a person who always backed epassporte. Mah, now I understand the people who complain!!!!

                                                                                Comment

                                                                                • BlackCrayon
                                                                                  Too lazy to set a custom title
                                                                                  • Jun 2003
                                                                                  • 19634

                                                                                  #41
                                                                                  seems these companies want more information than you need to give to GET a credit card. geez!
                                                                                  you don't know you're wearing a leash if you sit by the peg all day..

                                                                                  Comment

                                                                                  • respect
                                                                                    Too lazy to set a custom title
                                                                                    • Nov 2005
                                                                                    • 18399

                                                                                    #42
                                                                                    well i use epassporte for 2 years
                                                                                    the expiration date on my electron card is this month .
                                                                                    I called the support and they told me that a new card will be send at the end of the month , till then i can use the card without any problem . Well it's been a week since my card didnt worked anymore . Even if they said it will expire at the end of the month they blocked it on 5-6 July .
                                                                                    I called them again , paid the 100 $ fed-ex fee to receive the new card .
                                                                                    Now it's 14 July and the electron card status is still : to be printed and to be send .
                                                                                    I have more than 40 K ( 40 thousands $ ) on that account and i cant withraw anything for about a week and God knows how much more will i have to wait .

                                                                                    Comment

                                                                                    • Validus
                                                                                      Confirmed User
                                                                                      • Jul 2001
                                                                                      • 4012

                                                                                      #43
                                                                                      Originally posted by BlackCrayon
                                                                                      seems these companies want more information than you need to give to GET a credit card. geez!
                                                                                      Yea! Well, I guess I would understand them if I charged back or did something to "hurt" them; which I did not. Then these automated e-mails or mails like:

                                                                                      "You have a new message waiting for you in the Message Center at epassporte.com."

                                                                                      No footer, no nothing. Gets filtered by my spam filter as spam. Glad I found it.

                                                                                      Comment

                                                                                      • Validus
                                                                                        Confirmed User
                                                                                        • Jul 2001
                                                                                        • 4012

                                                                                        #44
                                                                                        Originally posted by respect
                                                                                        well i use epassporte for 2 years
                                                                                        the expiration date on my electron card is this month .
                                                                                        I called the support and they told me that a new card will be send at the end of the month , till then i can use the card without any problem . Well it's been a week since my card didnt worked anymore . Even if they said it will expire at the end of the month they blocked it on 5-6 July .
                                                                                        I called them again , paid the 100 $ fed-ex fee to receive the new card .
                                                                                        Now it's 14 July and the electron card status is still : to be printed and to be send .
                                                                                        I have more than 40 K ( 40 thousands $ ) on that account and i cant withraw anything for about a week and God knows how much more will i have to wait .
                                                                                        Um, I'd get that money out of the account ASAP. I try not to have more than 100 bucks in my account... so when things like "your account has been..." happen... it doesn't hurt as much.

                                                                                        Comment

                                                                                        • Michael O
                                                                                          More Cowbell
                                                                                          • Jul 2001
                                                                                          • 10607

                                                                                          #45
                                                                                          Originally posted by respect
                                                                                          well i use epassporte for 2 years
                                                                                          the expiration date on my electron card is this month .
                                                                                          I called the support and they told me that a new card will be send at the end of the month , till then i can use the card without any problem . Well it's been a week since my card didnt worked anymore . Even if they said it will expire at the end of the month they blocked it on 5-6 July .
                                                                                          I called them again , paid the 100 $ fed-ex fee to receive the new card .
                                                                                          Now it's 14 July and the electron card status is still : to be printed and to be send .
                                                                                          I have more than 40 K ( 40 thousands $ ) on that account and i cant withraw anything for about a week and God knows how much more will i have to wait .
                                                                                          You current card should not be blocked please contact me with your account name and we will look into it.
                                                                                          Truth Teller

                                                                                          Comment

                                                                                          • Michael O
                                                                                            More Cowbell
                                                                                            • Jul 2001
                                                                                            • 10607

                                                                                            #46
                                                                                            Validus
                                                                                            Please contact me either via ICQ or email and we will get this solved.
                                                                                            Truth Teller

                                                                                            Comment

                                                                                            • respect
                                                                                              Too lazy to set a custom title
                                                                                              • Nov 2005
                                                                                              • 18399

                                                                                              #47
                                                                                              Originally posted by Keyser Soze
                                                                                              You current card should not be blocked please contact me with your account name and we will look into it.
                                                                                              thx for the fast reply , i will add you on icq and hopefully we will solve this problem

                                                                                              Comment

                                                                                              • Validus
                                                                                                Confirmed User
                                                                                                • Jul 2001
                                                                                                • 4012

                                                                                                #48
                                                                                                So what I don?t understand is this.

                                                                                                They ask me to send front & back of my credit card to them! This would mean that they have and store my CVC2 code. Now, reading the MasterCard regulations...


                                                                                                9.15.7 Storage of Account, Cardholder, and Transaction Data
                                                                                                A merchant and any DSE must not store in any system or in any manner, discretionary card-read data, CVC 2 data, PIN data, Address Verification Service (AVS) data, or any other prohibited information as set forth in the MasterCard Standards including, but not limited to, sections 2.5.5.1.1 and 2.8.2.1 of the Security Rules and Procedures manual, except during the authorization process for a transaction, that is, from the time an Authorization Request message is transmitted and up to the time the Authorization Request Response message is received.

                                                                                                2.1.6.2.9 Prohibited Information

                                                                                                ?

                                                                                                MasterCard prohibits the recording of PIN data and CVC 2 data in any manner
                                                                                                for any purpose.


                                                                                                10.2.2 CVC 2 Data Storage Standards

                                                                                                Acquirers, merchants, or any agent representative thereof (including TPPs and DSEs), and any POI terminals or devices operated by any such entity, must not store CVC 2 data in any manner for any purpose. Issuers should not expect CVC 2 data in recurring transaction Authorization Request/0100 messages. At its discretion, MasterCard may impose a noncompliance assessment of up to USD 100,000 per individual violation, with a maximum aggregate assessment of USD 500,000 for additional or continuing violations during any consecutive 12-month period, for failure to comply with this requirement.



                                                                                                Now I might be missing something here, but this worries me. What is going to happen with my credit card copy? Where does it go? Who all gets access to my credit card number and CVC code?

                                                                                                I don?t know about this. Not like I am walking to my local bank branch or anything.

                                                                                                Comment

                                                                                                • jayeff
                                                                                                  Confirmed User
                                                                                                  • May 2001
                                                                                                  • 2944

                                                                                                  #49
                                                                                                  Originally posted by Validus
                                                                                                  Now I might be missing something here, but this worries me. What is going to happen with my credit card copy? Where does it go? Who all gets access to my credit card number and CVC code?
                                                                                                  And why?

                                                                                                  The cardholder's name and address are confirmable during a debit/credit card transaction and if the card itself were not valid, the transaction would not clear. If EP were genuinely concerned about customer (or their own) security, why don't they mail out a pin number (as banks do), making an account unusable until activated, via an ATM, using that pin number?

                                                                                                  If they did that they would have a valid card and with it a name and address that has been checked by a bank; plus verification that their customer has access to the registered address. If that is enough for banks and credit card companies in this post 9/11 era, why isn't it enough for EP?

                                                                                                  It has been a while, but if I recall correctly, EP, like PayPal do in fact go a step further, making those small deposits to your account. That process confirms you have access to the account, making it very unlikely you have simply stolen someone's card details.

                                                                                                  I suppose you could still be a very thorough identity thief or someone intent on some other form of fraud. But if you are clever enough to fool a bank into accepting you in person, you are surely clever enough to produce copy documents for EP. So what is the point?

                                                                                                  The worst conclusion is that they have reasons of their own, nothing to do with anyone's security, for collecting additional data about their customers. The best conclusion is that no-one there has stopped to ask why they are inconveniencing their customers and intruding on their privacy more than is necessary.

                                                                                                  Comment

                                                                                                  • Validus
                                                                                                    Confirmed User
                                                                                                    • Jul 2001
                                                                                                    • 4012

                                                                                                    #50
                                                                                                    Originally posted by jayeff
                                                                                                    And why?

                                                                                                    The cardholder's name and address are confirmable during a debit/credit card transaction and if the card itself were not valid, the transaction would not clear. If EP were genuinely concerned about customer (or their own) security, why don't they mail out a pin number (as banks do), making an account unusable until activated, via an ATM, using that pin number?

                                                                                                    If they did that they would have a valid card and with it a name and address that has been checked by a bank; plus verification that their customer has access to the registered address. If that is enough for banks and credit card companies in this post 9/11 era, why isn't it enough for EP?

                                                                                                    It has been a while, but if I recall correctly, EP, like PayPal do in fact go a step further, making those small deposits to your account. That process confirms you have access to the account, making it very unlikely you have simply stolen someone's card details.

                                                                                                    I suppose you could still be a very thorough identity thief or someone intent on some other form of fraud. But if you are clever enough to fool a bank into accepting you in person, you are surely clever enough to produce copy documents for EP. So what is the point?

                                                                                                    The worst conclusion is that they have reasons of their own, nothing to do with anyone's security, for collecting additional data about their customers. The best conclusion is that no-one there has stopped to ask why they are inconveniencing their customers and intruding on their privacy more than is necessary.

                                                                                                    I've used this credit card nurmerouse times before without a problem. No chargebacks or anything else.

                                                                                                    Just strange all of this.

                                                                                                    Comment

                                                                                                    Working...