EPASSPORTE - customer input
 

Theres a couple things that keep bugging me so i figured i would start a poll and see if anyone agrees..

#1 Please show more than 30 days transaction details

#2 Please show the pin # in the account , or a button that sends it to your email.

good points

Yes we need historical transaction details bigtime

could it be so you cant look at back dated over charging?

This might not be correct - I think it has to do with the number of transactions shown instead of the date of transactions - I believe thay go as far back as 60 days if the number of transactions is small enough.

im with you man! we should be able to see records since we started!

i have another suggestion.....

fire your entire support staff and hire a new one. picking up a phone and calling epass for customer support is an awful experience. were it not for keyser soze and gfy, i may have stopped using them recently.

the geo targeting in your sig is off :winkwink: I'm NOT in Longbranch:1orglaugh

it is 91% that we need that changes...

yeah those features need to be added, it's rediculous

i totally agree, especially on the history part

bump 4 more input

Longbranch means "fubarland" in spanish :winkwink:

History's nice, but I've memorized my pin and keep it written down in a safe location.

I hate having to email for more than 30 days transactions as it takes a few days when i need it when i requested it .. not days later

ah well

dont really care about the pin issue but the transaction detials ... yesssssssss

I agree completely. I had ordered a book online that was not released yet. The book store put the charge (pending) on the card. Several weeks later, the bookstore notifies me of shipping, and said they charged my card. I look, and yes, there is another charge. I wanted to make sure that there was only ONE charge, and that the previous *pending* one was never taken...but I could not go back that far. This is just an example of why we need the feature.

more than 30 days info will be useful to the IRS

yeah those features need to be added!! :)

Boycott ePass for the place in my sig Stormpay, I have used them for years, never had one problem, they used to not except adult that is why most didn't used them, but they now except adult again, I say fuck ePass/Paypal and just use them!

Plus they have all kinds of other goodies, like cheap traffic and even free targeted traffic!

Why do you need your pin number visible on the account page, or emailed? Ever heard of writing it down?

My bank doesn't do this and they won't even give you the pin number if you call on the phone and can verify all your info... and they certainly aren't emailing it.

This seems like an unnecessary security risk.

im getting pissed of with finacial jibble jabble.

those are some nice features...

specially now that they will remove all the old messages from their system....

your sig sucks - it's showing me the nazi flag. is that necessary?

I tried to get an account with them. They never tried to make the deposit to my account, so that I could verify it. Then when I finally spoke to KS on icq, I was told that I would need to fax in all of the info about my life.

I told him to forget it. Its not worth the trouble.

I think that the option to gift as many account as you want would be also a great addition

its completely random. It searches google for your country's name and the word "flag" , so its not something i did intentionally :thumbsup

I'll see if i can fix that nazi flag though , i didnt realise it was being shown as i cant see all results , only my own country's.. i take it your in germany ?

I've voted 100% agree... that's especially for the history part. I don't get why they wouldn't know that'd be needed from the start, but they didn't ask me.

agree

the best is show all transaction detail

so it looks like +90% of epassporte's customers want more than 30 days transaction details.. . ok epassporte time to step up to the plate and listen to your customers

Yea more payout history would be great.

Clear !

Time for the next epassporte poll :winkwink:

+1 for the #1 :upsidedow

And it would be nice if they stopped double billing me and then holding the second charge as "pending' for 30 days.

That really sucks and has happened twice in the last month.

And prolly the other 9% dont know what epass is it anyway or dont use it at all

My only gripe with Epass at this time is the restrictions on the withdraw amount. Its limited to what, $300/day?

A few weeks back we had around $800 in the account balance and had to make two damn trips to an ATM machine in two days to withdraw OUR money, because of the daily limit.

When I called Epass about it, I was told I could increase the amount if I provided them with a second major credit card. Well fuck...the Visa account I used has a $17k limit on it with no balance owing.

WTF?

yes, i'm in germany and it doesn't show up everytime. sometimes i also get the regular german flag. cannot say yet if there's a scheme behind it, but just happened again.

no need for a second card - they have a simple form for the withdrawl raise. after you faxed it you need to hit up KS to let him tell the people over at their office that they received a fax. and voilà, after 2-3 days it's done. :winkwink:

you're right on, both features should be implemented

Hmm...hafta' give that a try. Thanks for the tip.

Still - seems rather ridiculous, given its OUR money to start with. Just seems like a way for them to discourage larger withdrawls and keep the money themselves to draw interest.