Why you should never use epassporte
 

so we have 2 epass accounts and no longer use one because we dont trust the company with our funds

we we had good reason to worry, we had not used our account in a month and epass took it upon themselvs to seize our funds and suspend the account for inactivity (sic) we called thursday and spoke to an afro american female who said the account would be back to normal within 24 hours

mind you I am still pissed as I dont take to kindly to companies takin my money due to me not spending it

called them back an hour ago as the account was still screwed up and got a rep named Jade on the phone she was really irate and hostile and just simply very unproductive so I asked for a supervisor and after about 20 minutes on hold I finaly got a lady by the name of stacy on the line

I guess she had already talked to jade and by the time she got on the line with me she was ready to be rude as possible and end the call

and thats whats happened

EPASSPORTE GOT PISSED BECAUSE I WANT TO KNOW WHAT HAPPENED TO MY MONEY??????????????????????????????/

WHAT THE FUCK IS THIS WORLD COMING TO


I havent posted in a while life has been too good for the board but thought I would share that with you guys

they will never get my business again after this

Talk to the right people :2 cents:

20 mins into this week, and we already have epass drama, and I thought we would make it at least 8-12 hours without seeing a epass related drama thread...

Damage control please... Keyser Soze in 5... 4... 3... 2...

check my sig fo something way better then epass!

"Afro-American female" eh?

haha.

ePassporte is always telling everyone how they are not like PayPal with regard to the account seizures. But the more I learn about this company, the more sure I am that they are one in the same. A sugar coated turd. No matter how many times you dip it in the coating vat, its still a piece of shit on the inside.

pussyserver, I feel for ya. The monkeys must have gotten your account somehow. :(

http://paypalsucks.org/graphics/PPS-Cartoon1.gif

thats fucked up...i hope you can get things cleared up!

Suspending accounts for lack of innactivity is the most ridiculous thing I heard. For how long did you not login to that account?

im suprised epassporte is continuing down this road. if all they are going to be is a paypal copycat , theres no point, they will kill their client base before they can overtake paypal. I'm also suprised they aren't worried the feds are going to start investigating them over these "seizures". Especially seizures because of inactivity..

Many people seem oblivious to the fact epassporte is charging cross-sales as "gift accounts" to epassporte. so your unsuspecting surfer gets an epassporte "gift" account as a cross-sale, then gets it "seized" if he/she doesnt use it .. great move.. thats sure not to raise some eyebrows :winkwink:

I wish these people would just use some common sense. its like a company gets to a certain size then forgets what/who made them who they are..

There is no excuse for the telephone support to be rude as far as I know accounts are not being suspended for inactivity, please leave your contact info or contact me with your account names and we will get this sorted out.

Who do I talk to, to see why my card still doesn't work?

Another horror story... I love my Epass btw :(.

Smokey you keep going on about the cross sales, as far as I know from what I read on the board it was something that went on in the past, since Paycom don't accept the ePassporte virtual card I have a hard time seeing how this is still going on?
Yes it is in the terms on some sites but that could be outdated info.

gotta talk to keyser soze

Me.
Can you contact me please.

If the account was "Fraudulent" what's the odds of people leaving money in it for more than a day?

If anyone has photoshop, please fix the little plate on the desk to include the ePassporte logo instead of PayPal. They have earned it. I dont have PS on the lappy or I'd do it myself... oh yes... and BUMP for yet another shining example of why ePassporte makes iBill look professional.

I?ve sad that once before to Sprint csr and she called me a racist. What makes you think it wasn?t Eimenem?s cousin, bro? Yo to the peace !!!!

....and who can break them

Thanks. I'll get with you tomorrow :thumbsup

When do I get my card? Its been over a month now... did I buy a card or did my $35 go into someone's retirement account?

ya why would it matter if the person was black, white, or polkadot, they are a person.

treat them equal

how come a polite peson like you work at a rude company like that?

Its funny that you said that, having a sig that says "my daughters fucking a nigga".

I sent this message to you on 06-02 when you whined about ePassporte in another thread:
"Hi
Your Ecard were sent on the 12th of May.
We can issue a new card if you want but that will mean the card we already sent is cancelled and if it shows up you won't be able to use it.
Also if you want a new card please log in and check if your address is correct."

When you hate ePassporte so much and feel like bitching about us every time you get a chance, I surprised you are still using ePassporte.

well i think its very relevant if you consider accounts that arent being used are having funds seized.. and all of a sudden chargeback rates/scrubs are thru the roof, may be some correlation there. :pimp

Why dont you ask your superiors to let us know for sure if they are or arent being used anymore... (cross-sales ):thumbsup and while your at it , you could let us all know if we have to make a purchase every so often or risk having our funds seized and unhelpfull telephone support people treat us like crap.. :winkwink:

better yet , cant we just clone you and put you on all the phone lines too ? and can you also be in charge of account seizures and aquisitions. :thumbsup

True Zester!

Got to give Keyser cred for doing a decent job for epass - and in a professional manner.

I thought I'd try out epass and play with them a while back, but gave up before even opening an account, - and now, hell would not trust em to handle 5 cents correctly.

i thought this thread was gonna be drama about the juicy pic:disgust

if i was racist i wouldnt like black people, or look at interracial porn all day.

My address is correct. Its the same address thats on file in the account, you know, the one that I have never changed. I just checked it a few minutes ago. Its still correct.

If you sent me a message on ICQ, it probably didnt make it to me hence why I didnt respond to it. ICQ is not perfect, but its free, so I have less room to bitch about it.

Send me another card. And actually send it this time. I never belive the 'ole lost in the mail excuse, because its almost always a lie. The post office very rarely loses first class mail. I have had it happen to me just once in my entire life, and I send alot of mail. Its used about as often as the "checks in the mail" lie.

I am always bitching about ePassporte because it seems like you all as a company always seem to have your dicks up my ass somehow. I have not yet gone through a week when my account wasnt in some state of fucked up ness.

And yes, I do hate ePassporte. But as everyone has pointed out time and time again, there is no alternative - yet. So I, along with many others, are stuck with ePassporte until there is. Plus, having just paid to upgrade the acct, and for the card, I dont want to abandon it yet, I havent gotten my money's worth (not that sticking around will ever allow me to do that). When you all have some comeptition, and its coming --- people are working on this, your company will lose half of its customer base within 30 days unless you all pull your heads out of your ass, stop worrying about marketing and worry about fixing your marginal product and, above all, your fucked up, rude, incomptent customer service. And I am willing to bet my left nut and my right arm on the statement about the marketshare issue.

So send me the card that I paid for a month ago and I'll leave you all alone until the next time you decide to bend me over and shove it in.

Like I said above the card were sent on 06-02, when we receive an order for a card we send out the card, your BS accusations are getting tiresome.
I asked that a new card is ordered for you.

There are no "feds" where Epass is registered.

aye captain

i take no responsibility for this image i stumbled upon:

http://img158.imageshack.us/img158/2...upport27hx.jpg

the contents of this message do not necessarily represent the views of myself or my employer or my cat or etc blah blah

what the fuck is epassporte :-)

LOL

:1orglaugh at the cartoon, not the situation.

The story sucks...
but the picture is very funny :D

if keyzer cant (re)solve it noone can

I almost never have a good experience while on the phone with epassporte support. I have spoke with both Jade and Stacy and both of them were unprofessional.

Perhaps epassporte should start hiring ladies with brains and not just beauty.

I hope the problem has been fixed for you, epass is a great company

I will not be calling or contacting anyone else I am done talking. I contacted a lawyer today I think its time to make an example:thumbsup

will keep you all posted

yeah pretty important to state that uh maybe next time he can also mention talking to caucasians

damn what a genius

I am sorry to hear that, I tried to find your contact information but you have none showing on your profile, if you change your mind we can probably have this fixed in an hour, my contact information is in my signature.

race was mentioned because i did not get a name on the first call

thanks for pointing this out:thumbsup

:1orglaugh :1orglaugh :thumbsup

Ya im having issues also, im waiting till the end of today of its not fixed then it will be brought public

I haven't had a single problem with epassporte yet but after all these threads if I do run into a snag I'm dropping them.

i'm keeping my fingers crossed.

this whole thread worries me about using epass, for the record i have never had a problem with epass, and i "hope" i never will