ePassporte sucks - their backend is built by idiots, and maintened by shitstains
 

I have over $5000 in my account, so they ask me to verify the account etc, submit license and credit card scan/fax.

So i fax the info over to them - get no reply for ~2 days, so then I email [email protected] (where i was supposed to send a scanned copy of the info, should i have chosen to scan instead of fax), and I tell them that I sent the fax over and asking if they could confirm whether they received it or not.

No reply... 3 days later, they suspend my account for non-verification.


Bunch of fucking idiots.

Quit beating around the bush and tells how you really feel.

Here we go again...

contact Keyser.

hahahahahahah
I'm sure the support team is outsourced in india or something. So many blatant mistakes.

join the club , just be lucky you dont have expiring domains set to rebill on your account. They did eventually re-instate my account after several faxes of details.. same usual story as i have heard from others.. they say fax the info , then when you call "account verification" is always gone or busy or cant be reached etc etc "call back" they never respond , you call again , they ask for fax again , they dont respond , after a week or 2 and several faxes your account will be back up , and as long as any domains didnt expire or hosting rebills get turned off then your ok , if not it can ruin your business overnight.

But they have a hot pink haired marketing and sales rep so it makes everything kosher - right?


Dear Lord, EPass sucks.

things are slowly getting better though.. hiring keyzer was a stroke of genius because without him i think gfy would have already sunk epassporte with the feedback here

Tell somone who gives a shit:1orglaugh

You will, you dumb fuck, when the same thing happens to you.

aww did somebodys feewwwins gewt heeywt?:1orglaugh :1orglaugh lighten up cornelius:winkwink:

Jury is still out regarding Epassport.

Future is unclear.

I have emailed Epass 3 times this week to verify my account and I still haven't recieved a response

Careful folks... A PINK ass whoopin may be coming soon. :)

Call me stupid but who keeps 5k in there epass account anyway?

MSV
Can you please contact me or leave some contact information here then we will get this solved asap.

Can you please contact me then we will get it done.

whos that rep? i think epass is run by 3 people. :1orglaugh

who wants to pay 5 % for a transfer anyway?

it'd be nice oif they had a better transaction history... including receipts for the 5% fees they take out of the transfers

I just emailed you, thanks

If you haven't received a reply to your email I didn't receive it.
its michael.olsen at........

Just want to make sure I answered you.

I recieved your email. Thanks for your time

why should people have to rely on GFY as a support mechanism?

for fuck sakes, get the shit straightened out over there.

just curious, what's epass going to do when someone gets a stick up their ass and sues them (in the US) for conversion?

(crickets)

is that epass' official response?

Good thing they make it so easy to withdraw that money in a timely process...

studiocritic, keiser is epass's rep and he's already posted in this thread.

I wouldn't keep more than a few hundred on an online payment system like this or paypal in any case. 1000$ would be absolute tops...

agree with you.

im scared of epassporte now...

Forgive me for being a noob, but why should we always have to rely on Keyser? It's great that he is very reliable, but shouldn't we be able to say the same about the rest of the company? Especially the customer support?

I've never had a problem with getting telephone support from them.

Dude nobody is forcing you to use epassporte. If you dont like it go somewhere else like funds2go.com

I'm not blaming anything on the pink, I'm just commenting on thier level of service as it exists today.

My wife is trying to reset her epass password during 3 days. For some reason her password is being changed (but NEVER sent back to her email) by the epass system every week. So she got into the habit to email em' once per 7 days and ask to send her the new password. I wonder how much patient she can be...

P.S. Is there aanybody who has a similar problem?