Why the epassport changes? :(
 

Oh my, I logged in and saw their latest announcement. Now I cannot speak nor call them and it is a pain to forward my important emails etc... how can I contact them if anything goes wrong? :Oh crap

Note to Cardholders:
ePassporte is now using a message center for a more secure form of communication with all accountholders. Your personal ePassporte email account will be disabled on June 16, 2006. Please make sure to save any valuable information currently saved in your personal ePassporte email inbox to a safe place by this date to ensure that you maintain any important information you wish to keep. Please make sure to include your original welcome email with the information that you will be storing. This contains sensitive information such as your password, ePassporte virtual card number and CVV2 number. Please let us know if you have any questions on using our new message center by calling us on any of the phone numbers listed below.

Cardholder Services Phone Numbers:
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001

I will never be able to speak again and to cancer reasons :( Just so you know.

i didnt get that message on my account??

No more emails only calls I think.

I got the same msg and I don't like it

of all the things that need to be improved on epassporte, i would think that the email system would be last on the list...

If you log in and click New Messages in the top right corner you will be able to contact the different departments directly.

huh, what do you mean........... ? :helpme

I guess it was due to the spam and phishing that made email insecure

looks like I have to reconsider using them

Its exactly the same as before..... you just log in and send a message. They have just taken the obvious security risk associated with having an external entry into the system (ie external email). In effect they have just changed the name from email to message system. No fucking difference.

Sometimes I wonder about people on here

Yeah, its a pain in the ass to have to forward everything out of there. And why would they get rid of your access to all of your messages, including the one with your virtual card number in it?

One is written in house and the other is off the shelf...

Huge difference...

...im supposed to go through three years of emails and keep the ones that are important?

I agree with you Shemp, it's bullshit. Going through all those hundreds of mails and redirecting (forwarding) the important ones is pain in the ass. At least they could just transfer all the mail from the old system to the new one....huh

Huh? What departments are you talkig about? i am confused.

Instead of emailing cs or accountverification there is a form you can fill out and attach files if needed and then it will go directly to the people handling the specific issue.

Account verification
Electron card inquiries
Disputes
Limit increases
CS
Sales

Then when the message is sent it will go straight to the department handling this.

hm..great addition:)

++
Accounts from the following countries Romania, Russia, Lithuania, Moldova, Ukraine, Pakistan and Vietnam can no longer send and receive p2p transfers.
This is because of a high amount of fraud from those countries.

:mad: :mad: :mad: :mad: :ak47: :BangBang:

:arcadefre

man you guys are really screwing stuff up these days.

How is this screwing up?
And whats up with your continously negative posts about ePassporte? When you complained about not having access to your account I contacted you via ICQ and sent you several messages asking how I could assist you but you just ignored me.

If you have any problems or issues with ePassporte please contact me so it can be solved.

Just forward them all and archive them in your email client? :upsidedow

this really sux!!!
they shouldnt do that!

And I am still waiting for epass to increase my daily atm withdrawal limit... 3 weeks and like 5 emails later with all the documents they need I am still waiting :(

i tried that, doesnt appear to work..

Mmm - I just forwarded about 400 and they havnt arrived yet - but I guess the mail server que is pretty massive at the moment.

ePass needs less work on Public Relations and more work on Public Image. All the parties and promotions in the world won't help if people are unhappy with the service.

Whether it's loading, sending $$$ or receiving $$$, I frequently have to send several unanswered emails and make a phone call before it'll work (if then), which is why I rarely use them. I think ePass could be the next Paypal if they gave a crap about their customers and listened to logic.

I'm not trying to jump on ePass, but why doesn't ePass wonder why there's negative sentiment? In a previous thread, Keyser said "its become "in" to bash ePassporte on GFY if someone has a tiny little problem". I'll restate my previously unanswered retort: If it's "in" to bash epassporte, don't you think that's an indicator of a MAJOR problem?