what stereotype is the worst phone customer service?
 

i'll keep this poll anonimous to protect the innocent. all i know is that i am tired of not being able to get answers by phone when i call a credit card or a retailer, etc...

does anyone speak any english anymore?

the indians make me laugh

come back and post in my poll!!!!!!!!!!!!!!

indian forsure......

OH MAN I SO AGREE!!!

The worst are fuckin Providian!!!!

I so wanna yell in the phone "Learn to speak english dammit". I usually just totally lose it after I have repeated myself for the third time and if they try to upsell me anything... WHICH THEY ALWAYS DO... I just hang up.

I hate feeling like a bitch for doing it but I can't help it, I get so frustrated. I have done customer service before and did my best to be the OPPOSITE of the people that annoyed me the most. It always worked.

But yea... seriously... fuckin companies.. get people that speak english. This is ridiculous!

amen girl, let it all out:pimp

Goddammit.. I know this poll will come across as sounding racist but I am middle eastern and I learned the language!

I was responsible for training people to answer phones etc, and the other thing that got me was the black women with attitude. Sometimes I just wanna yell back at here... "Honey.. I axed you a question.. dont get bitchy with me."

Ok... Now I am officially going to get my ass kicked.

:321GFY

nah, this poll doesnt have a racist agenda at all :wetkiss i love everyone, but i'm tired of incompetence by companies that make you jump through hurdles to get an answer by phone.

indian/pakistani reading a script - I get maybe 20% of the time

angry black woman - I don't get very often, but recently I got hung up on twice by angry black women at capital one busines, and I was being nice, they were just dumb.

automated robot that makes you yell your options - This is what I get 80% of the time probably.

All 3 are very common imho

Dell tech support. For the extra $359/PC for onsite service I buy, you can afford to put whitey on the phone. Not to sound racist, but goddamit I need someone who speaks English, not Pakienglish.
WG

Its a tie between the monotone guy from chase yesterday or the indian guy who kept yelling at me when i was activating my new bank card

"big boy... "

"Please repeat"

"BIG BOY!!"

:1orglaugh :1orglaugh :1orglaugh

how about cocky white bastards? forgot those unforgiving assholes.

I love how we all preface this with.. "not to sound racist, but..."

But you are totaly right, ESP when you paying for a warranty or customer service.

I'll be real specific: Indian women with very thick accents. Indian men I can usually understand, however for some reason their language tends to be pronounced in a much higher pitch than most other languages I've heard. When some of the women from that region start talking it begins to resemble more like near-ultrasonic chirping noises than recognizable human speech to me.

If the above sounds like it could be a problem to anyone, I don't reccomend calling the HP support #'s LOL.

What always cracked me up when I worked as a call centre rep awhile back was when a southern redneck would call up and rant a solid 5 mins. about "those goddam fuckin' indians and packies" and how all the jobs were being outsourced over to India.

I'd be here in Canada listening to all this ignorant venom (with my mute button pressed and my feet up on the desk)...while carrying on a conversation with the co-worker in the cubicle next to me - Ahmed.

Then sometimes, just for fun...I'd intentionally escalate the call with a few choice comments - to the point the customer would ask to speak with a supervisor or manager.

I'd transfer him over to Ahmed.

:1orglaugh :1orglaugh :1orglaugh

they should have a "preferred caller" thing when you pay for a certain amount, LOL, i love it

no offense to anyone, but learning to speak english well is all about having the passion to communicate well... plus you can add great costumer service that not only meets customer demands but exceed customer expectations as well...
:winkwink: :winkwink:

Out sourced costumer support no doubt.

:1orglaugh :1orglaugh :1orglaugh

the ones that hang up on me as soon as I use the word 'fuck'

Yes, its a little hard getting onsite service when my call is going to Pakistan. I don't need this guy going through the script when I know I have a hard disk failure. Get the manager on the phone (in North America) and get him to get authorize a service call, that's all I'm looking for. I don't need to make sure the power is on and shit like that. Crazy the frustration customers have to go through for Dell to save a few bucks.
WG

one of my best friends in the world I met through a tech support call....i call the general 800 # for tech support and just happen to get the one guy in the world that is about to move into my loft complex....it was crazy shit

reminds me of the time when I used to work for a satellite company. I got a call from my ex-gf who now resides in San Fo. What a blast it was :1orglaugh

i love when indian says his name is john or if its a woman mary.i want to say no its not lol

None of the above:

A lip smackin' girl with a mouth full of bubble gum, a NY accent, and the IQ of a poppy seed bagel.

play with my poll!!!!!!!

I'll go with the first option

yes bloody Indians ( no offense)

many companies from Australia have call centres in india and it pisses me off as its difficult to understand them..."tenk u com again" :1orglaugh

all of the above

at sprint i dont get an angry black woman... i get what sounds like a fat lazy black woman... all the time! sounds like she's bored out of her fucking mind and hates her job to death.

Why is they want to hang up the minute you use colorful language. It's just an indicator of how frustrated they have made you. I actually had a angry black bitch from Sprint tell me "Don't you fucking use that language with me" and I was like "you said fucking" and she hung up on me.

Why can't they find someone who speaks english. Damn it:mad:

Yeah, every time I call GE Money (or they call me) I end up speaking to someone with a fairly thick Indian accent. They are generally reasonably easy to understand but occasionally they have no idea what I'm saying (aussiespeak?) and I have to rephrase the sentence. :1orglaugh

I really hate those automated too though...