thank you epass!!
 

today i was runnin around like a chicken with its head cut off (tryin to do tax stuff before 5pm and it was around 4:45pm) and i ended up losing my epass card in the process (i think i left it at the atm at my bank).

so its midnight & i noticed that im missing my card!!!!!!!! :Oh crap Called up epass, they canceled that card immediatly and i'll be getting a new one in 10-14 days :thumbsup the whole convo was 10 mins...gotta love 24/7 support!


THANKS EPASS!! Thats the first time I ever lost a credit/debit/atm card before. Scary shit :helpme

so you are thankful that the whole process actually went smoothly? :1orglaugh

Hmm..isnt it supposed to work that way?

Anyway, did you ask them why their stuff has been down all day?

It's just barely good support. Good support would be if they sent you a new card overnight free of charge. They are charging you $35 to get a plastic card deliverd in about 2 weeks time, that's not GREAT support.

true true. im just thankful that i got someone on the phone, fast, that knew what the hell they were doing. now, if they could wave the fee, THAT WOULD NICE!! but its my fuck up. Im the dumbass who lost the card.

how long were you on hold?

i just spent 40 mins on hold :|

yup! :1orglaugh :thumbsup

hmm...about a minute i think..not long at all.

They are the damn fools that can't hold a site running for longer than 48hours. What's the compensation we get?

oh shit...i just found the 'epass has been down all day' thread. damn :Oh crap