Anyone use Web Host Plus? (Read this anyways!!!)

Found this tonight...

http://www.thebishop.net/geodog/arch..._netbunch.html

My server at webhostplus went down tonight, as has become a weekly occurrence, so I decided to try the chat tech support.

The folllowing is a verbatim transcript:

"echo5 down?"
geodog : my site, twjb.com on echo5 seems to be down
geodog : both email and http
geodog : hello?
** You are now speaking with Darryl, NetBunch. **
Darryl : Thank you for contacting Technical Support. My name is Darryl. How may I help you?
geodog : my site, twjb.com
geodog : on echo5 seems to be down
geodog : both email and http
Darryl : Looking
geodog : thanks
Darryl : Yes, it does not appear to be responding; one moment
Darryl : okay I have just been given the following information:
Darryl : Sites on Echo5 are only up 18 hours a day
Darryl : 1.00 a month, special hosting plan
geodog : what the h?
geodog : I've been on echo5 for 3 years
geodog : first time I have every heard anything like that
geodog : and i pay a lot more than 45 a month
geodog : than 1 a month
Darryl : sorry
Darryl : the guy I was talking to was joking with me
Darryl : I'm new here
Darryl : looking into the issue...
geodog : well, that is what the service has felt like since netbunch
geodog : was aquired by webhostplus
I couldn't make stuff like this up if I tried.

Needless to say, an hour later my site was still down. If you want to read more stuff like this, check out the customer forums.