Dell 6000 notebook won't burn CD's.
 

Any idea what might be causing this??


dell user: i tried roxio
dell user: it wouldn't recognize the burner
xenigo: hmm
xenigo: odd
dell user: w/iTunes (which is what i would use) it has an error
dell user: like it takes FOREVER
dell user: and TRIES to burn
dell user: and then ejects the cd after 15 mins

Dude! Burn a Dell!!

It's not mine. But I think Dell notebooks are good.

Sounds like either a corrupt driver, or the Drive is on the way out.

Same thing happens on my 6000. :(

Update the firmware
remove the filters from registry

Interesting response. Do you have experience with this problem?

Open "regedit"

Remove the Upperfilters and Lowerfilters values by:

a) Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it.
b) Expand the "SYSTEM" Key
c) Expand the "CurrentControlSet" Key
d) Expand the "Control" Key
e) Expand the "Class" Key
f) Please look for a key containing the following string of letter and numbers: {4D36E965-E325-11CE-BFC1-08002BE10318}.

g) High light this key by left clicking once on it

h) On the right hand side you are looking for "Upperfilters" and "Lowerfilters", once you find these please delete them by high lighting (left clicking on them once) and then right clicking on them and choosing "delete"

5) Restart your computer.

6) Your CD-ROM should be back.

um...call dell?

Thanks for that advice. I'm going to pass this info along to the girl I'm helping out. Any idea why the upper and lower filters would be causing the device not to work?

Hehe, they sent out a new device thinking that would fix the problem. Didn't fix it. Tonight I had a chat session with tech support, and they told me to 're-seat' the drive. I've done that a few times, and the drive is locked in place perfectly. And then they ended the chat session abruptly. I think we went over their time quota for chat. hahaha

Tech support doesn't really seem to be helping any.

yes that is the most common problem with cd roms and roxio