Is there such thing as fast support from an online host?
 

It seems like 28 hours to wait for a minor thing to be fixed on a managed host is the norm.


I just recently switched to webair and I cant say the support is any better from the host I had before... which is one of the reasons I switched to a different host.


WTF is with customer support these days? :mad:

here comes the spammmmmmmmmmmmm, but seriously there are a select few that are on the ball. Always be weary of GFY recommendations. I am hosted were some very large programs are hosted. :2 cents:

webair has always sucked for support...when I used them in the past, if and when I got someone, they were so underqualified, i am suprised they knew how to use the phone

most of the hosts I have used are horrible with support also

nakedhosting.com was always great

now I have my own server with theplanet, and i use www.servergenius.com for my support...he is rockin....$55 a month for unlimited server admin and monitoring, you can't beat it

so you're getting support from him? I've been promised "in an hour it'll be done for sure".. sooo many times now getting frustrated.

yeah, he is working out pretty well...and few things here and there take a while, but he did so much setup on my box that i haven't needed all that much

if something isn't done, i just keep bumping support tickets over and over til it gets done

seriously

webair is sMOKING fast, and a few people have told me some wonder stories about phatservers

I always thought webair was on top of things because I got the impression they are a huge company and I never heard any bad talk about them on GFY. They did give me a good price, but if the support is not there then I am losing money and I would rather pay the extra bucks to have support.

My pop3 mail is still not working after 2 weeks when they say it works fine.... I am able to send out but not receive... I thought it would be something so simple. Maybe I ask for too much...

Well you know, you get what you pay for ... go with natnet and you'll get the support...

word.....

If you have Admin access, check to see on what port(s) exim runs. Get it to run on both port 25 & 26.
This could solve your problem.

National Net gets tickets answered in about 5 minutes day or night. Plus they have a real tech answering the phone 24/7 (none of that call back BS).

Phatservers, while not as quick as National Net has been very on top of things. I'd recommend either of those two.

Reflected answers my tickets in 5 mins or less. Any time of the day.

Phatservers support is very quick.

flying croc is always fast 24/7 - used them for MANY years - NEVER complain

i only have a small virtual account with cyberwurx (bought it at a then-ridiculous price in the late 90s and have kept a few sites there for the different class C blocks) - and it seems that the few times i've submitted a ticket, they've been on it within five minutes every time, even late at night :)

http://www.gofuckyourself.com/showthread.php?t=540007

At The Planet I always get someone on the phone and the above post says it all.

check out likewhoa.com


top notch, stand up guy

Our average response time is 1h35m43s (according to our support system)

I get super fast support from my host.

But I doubt you could afford them..

You get what you pay for.

And I host with the best..

I shouldnt even have to tell you where I host, but I will. Its Jupiter Hosting. Same place This place GFY is hosted.

Playboy and BP4L Approved..

that's really nothing to brag about... natnets average response time to my tickets over 3 years is around 2 minutes.

National Net usually takes about 30 seconds to get in touch with support. If the phone rings too many times, Sweet T answers it himself ;)

Cyberwurx has also taken very good care of me over the years :)

thanks for all the input... I will be checking around

God I love TechieMedia. When I have a problem I get it fixed and as fast as possible. I've never had any trouble with them at all. <3 Jim and the gang.

See sig..for real.

Isprime makes hosting inconveniances and annoying concerns a thing of the past. Everyone here works hard and grows with our clients. Ask around and see for yourself.

Sorry to jump on the spam wagon so blatantly but it's necessary. Hit me up, If I can ever do anything for you.

lelahosting is pretty on point they always seem to have someone on when i've needed support

Phatservers is very fats for me, 5-25 minutes