So I'm going to call a CHARGEBACK member...
 

Any tips of what to say?

So far asking for the woman of the house seems the best route..

lets hear what you would say!

bump for advice for d00t...........sorry i dont have any to give ya myself

ask him why he canceled.
members area not good enough? etc

Tell him to watch his back from now on.

HRmm ... there was a good text about fraudulent chargebacks ... how it is criminal etc etc. You could read HER that.

:1orglaugh please man

record that shit ... could be good

Be sure and update us here.

Mmm.. depends on what you hope to achieve by this.

If you want to establish it is a valid chargeback or not, simply ask em and let them talk - the more rope you give, the better, - but listen hard!

You just went into the debt collection biz and a "sympathetic" woman calling may produce a better result.

If there is any evidence of deception, dunno what the laws are, but record the call if need be and transcribe that as contemporaneous notes for use in a court claim. They claim for the charge plus legal costs.

But.. is it really worth the hassle? :winkwink:

actually im drunk and need some entertainment... thought it would be amusing to see how his wife took the "his membership to XXXHARDCORETEENSLUTS.NET where you downloaded 49,398 pictures and 94,282 videos and had cam shows with 3,389 cam girls.....blah blah"

i may not get my money back but at least that asshole wouldnt be charging anything more back anytime soon

HAHA beat me to it.

Record It Do It Now!! Lol

jees man, time is $, do you really care that much? fantasyman wouldnt have gotten to where he is if he were calling all the chargebacks personally in the infancy of CE...

think big picture man

dood.. your sig disturbs me :disgust

so close your browser

i wouldnt do it, especially not a phone call, an email asking for the reason of the chargeback would be better.

Ask him where would he like his download logs and reciept to be send.. Mr or Mrs.

Don't sweat it..(as long as the rate is under .01) :2 cents:

Just update us dude.

We always call customers that dispute charges. The best plan is to be polite and explain that you are from the fraud division and that you are investigating the complaint. Try to side with at the begining and if they still deny it, ask if anyone else has access to the same PC and credit card because your logs indicate that the purchase was made from their IP number (you have to bullshit a bit here and blind them with techie speak).

I would say about 70% of the time we get them to admit that they made the purchase . Of course the next problem is getting the card company to accept the proof.

I agree with that.

I still don't see how people can chargeback, ESPECIALLY when they do 2-3 months at a time, that's just wrong.

Let it go.

Unless you plan to start your own chargeback collections biz there is no glory in making these calls.

Spend that time making your members area better for the 99% of your users who pay honestly.

That will help your bottom line.

I can see it being somewhat cathartic, but overall likely a waste of your time. There's been times that I've thought of doing something similiar, but when it gets down to it, considering the time involved...its not really worth it in the long run.

Good luck at any rate. I'd be interested in hearing what they have to say for themselves...and if you got anywhere.


SilentKnight

you dont have time for a 5 minute phone call to TRY to understand why some dude decided to RIP YOU OFF ?

I'm breaking legs and drawing blood if you owe me $5, I'm just sick of these fucks doing it so easilly and taking off with my money, bandwidth and content. No free rides here.

Chances are it ain't gonna be a mere 5 mins. of my time plus LD charges to whatever backwater buttfuck he's from - plus gettin' my blood pressure rockin'.

Ain't worth the aggravation. Sure its annoying...but a chargeback's a mere drop in the bucket.

Karma will catch up with the fuckstick someday.

Actually if you hired a 7$ an hour arrogant employe to call all the wives, maybe the chargebacks would stop ! lol

Omg this thread wasn't about running a good business ... it was about entraintement ;)

Calling one customer who charged back isn't near the same as calling every single chargeback. Not by a long shot.

Our subscription fees are nonrefundable. You will receive the full benefits of your membership because your password remains active until the end of the most recent paid billing period no matter when you cancel during that period. Please refer to the Terms and Conditions of the website you joined for further information. They can be located in the customer support section of the members' area.

IF YOU TRY TO DISPUTE OR DENY A VALID CHARGE, your credit card details along with your name and address will immediately be added to a negative database. This negative database is shared by thousands of merchants on the Internet, both large and small, to minimise further fraud.

You will not be able to use your credit card to purchase goods or services from any of these merchants in the future. IF YOU TRY TO DISPUTE OR DENY A VALID CHARGE, you will be sent an invoice for the disputed amount by regular postal mail.

Copies will also be sent to your bank and credit card company. This invoice will include the following information:

* The name of the site you paid to access
* Your IP address at the time you signed up
* The date and time of your signup
* The original charge plus a $35.00 dispute processing fee.

If you do not pay this invoice within 30 days, a second invoice will be sent. This invoice will also include the following information:

* Access logs detailing when you accessed the site in question
* The IP Address(es) you used to access the site, and which ISP you used
* Examples of any files, images, or other information or material protected by copyright you downloaded from the site after gaining your username and password

If the second invoice is not paid within 30 days, the charge(s) will be forwarded to one of the 17 debt collection agencies which we work with in all five continents. To avoid any of the outcomes above, we encourage you to contact us first for any problems with your purchase or subscription. We have an excellent track record in resolving problems to ensure that you are fully satisfied with your purchase. Most complaints and/or disputes are easily resolved to the satisfaction of both parties.