MyVirtualCard / What the fuck is going on there ???!
 

Here's a screenshot from the account status:
http://www.beluamedia.com/tgp/accountmvc.jpg

After 4 weeks, no one has been able to take a look at the site and approve, or dissaprove it ??

Try to send a message: 8 days for a response.
http://www.beluamedia.com/tgp/messagemvc1.jpg

Second message: Where have I seen this reply ??
http://www.beluamedia.com/tgp/messagemvc2.jpg

Anyone else having troubles with them ??

damn 8chr

yep i tried using them last night.. both my charges show up as "Fail" in the stats page but actually the 2 amounts were taken out of my bank account... still no support from them

That sucks..

Bump (8chars)

MVC sucks, imo

Do a search on google for MVC and see what comes up. Sick shit.

Did you try calling them?

Well.. I was hoping for an explanation from them.. So here's another bump.

all they told me was to call my bank which i did. my bank told me that if mvc doesn't file the payment within 10 days I will get refunded. mvc told me they would drop the 2 amounts so hopefully i do get it back.. but it's just one big damn incovenience which i now have to wait 10days for my money to return

I'm considering adding MVC to my cascade, customer service is top priority for me so thanks for posting this info.

Bump for a company that doesn't answer their fucking emails.

Why don't you use Ccbill? You can expect quick answers from their support and professional people who knows what they do. :thumbsup

This is from a newsletter I received today, sent by a small paysite:

"Last Saturday our main credit card processor myVirtualCard stopped processing transactions because they are changing their processing banks. I was told the downtime would be limited to Saturday and Sunday but here it is Thursday and still no processing. "

They don't accept selling dvd's... :(

Dude they cleaned their house ... and lost a lot of $ doing that ... so they can process adult.

Lots of people reffer to past drama when the compagny came through ...

They tell me that 80%+ of their sites are currently processing under the new bank.

Is anyone currently processing live with them?

I feel I am getting the run around from them.

A-S-T

eh mvc caused me a big headache!!! .. they besta credit me back

after i kept telling them that my transactions were only failed on their site and not with my bank, they closed the ticket support without any conclusion or help. not cool yo..

I'm gonna keep this thread alive untill I get a fucking response from them..

No one is processing live?

i get transactions - no problem here...

they are not fast at all with approving of sites. Submitted the application one week ago and still no fucking answer. Not a good first impression at all.

Get ready for an extra couple of weeks before approvement..

wow this is amazing quality of support, looks like I certainly wont be dealing with MVC for anything in the future

Hello,

Sorry for the delayed reply. As you can imagine, we have been very busy around here the past little while. Please email me directly, jungar - at - myvirtualcard dot com, so that I can look into each case.

It is indeed taking longer then we would like to get sites approved, but unfortunately there is not much we can do about this. This situation has put tremendous stress on our staff, and again we do apologies for any delayed replies. We are doing our best to take care of all our merchants. Thanks for your understanding.

For those waiting for site approvals, please contact me directly so that I may assist you.

Joshua

Joshua,

I emailed about this 36 hours ago. This is the first response in days. Should all business be done thru GFY ???

Certainly not. Again, I am sorry for the inconveniance. Please email me directly so that I can look into your case. Believe me, it is in our best interest to get merchants up and running as soon as possible.

Joshua

Emailed you at jungar@mvc - subject MID: 2442

Thank you. I will look into it ASAP.

Anyone else? Please email jungar - at - myvirtualcard dot com. Thanks again.

Joshua

Come on guys. Spam your complaints now.. Maybe Joshua can help us out a little quicker..

lol! Thanks. :upsidedow

I have not received your email yet, btw...did you send it to jungar at MYVIRTUALCARD (not MVC) dot com ?

Yes, I did. I sent it yesterday. Resending it now...

Got it. Looking into it now.

So when will our sites be up again ? Now it's been a week with no sales with you. I'm sure I'm not the only one that will change primary processor if this isn't solved very soon.

80% ??? I have tried very many random site id and not one is working, what a load of crap.

Please email me your MID, and I will look into this. 80% of our sites ARE up and running. Why would we make that up?

Thanks for helping out, Joshua. All fixed now.. :thumbsup

Thanks Pascal. Glad I could help :thumbsup

Joshua

In MVC's defense....

I just bought an ad through a site that used MVC. After a couple of unaswered emails to the owner of the site I started a ticket through MVC. They responded VERY quickly, and then the owner of the site contacted me, and made everything right. So in my experience MVC was timely, and got the job done.

Pheeeeeew! lol! Thanks for the kind words! :thumbsup That does mean a lot to us. We have been working extremely hard to handle our situation as quickly as possible.

Most people will agree that, under normal circumstances, our customer service is pretty rapid.

Thanks again for the kind words :thumbsup

Joshua

Joshua, how long will it take for you guys to get everything back on track ?
Normal support etc. ?

Well, my guess is that by mid-next week, everything will be back on track. I feel badly for those merchants that came on board with us in the last week, because we have been undergoing huge changes here, which again put an enormous stress on our staff.

This is certainly not the type of support you can expect on a regular basis from our company. We are just trying to do the best we can under these circumstances.

I have been with MVC for about a year and let me tell you they have been TOP NOTCH, whatever is going on is temp I assure you. They have gone above and beyond what I would consider normal customer service so try and be patient =)

i've been using MVC has primary for a couple of my sites for over 9 months now, and have found them to have killer customer service and great sales... i too went offline for processing as did many this last friday, and was back up sunday evening after receiving an email from my contact over there that all was once again well... very glad to see so, i fell back to a secondary over the weekend during the downtime.

what i'm *assuming* is going on over there is a site-by-site hand checking for certain content types... i think they are sweeping out any questionable "teen" or "modeling" sites, as many other processors have done in the past (ccBill, Verotel, etc.)...

can report though we have been live and processing happily since sunday evening, keep up the great work Jungar..!

http://twash.com/iku/jollygood.gif

how about declining the charges to my credit card? webmaster [@] 9teenclub.com

I'm already with CCBill, Paycom, and WTS, but want to start selling tangable goods (IE - DVDs and Model's clothing). It sounds like you guys do that.... Let me know when it would be a good time to call you and talk to you about it.

Thank you so much for the kind words! We greatly appreciate that! :thumbsup

Can you send me an email? jungar at myvirtualcard dot com, I want to ask you something. Thanks!

Joshua

Thanks again! We do appreciate the kind words! :pimp

I will actually be in and out of the office tomorrow. Would you mind sending me an email with a suitable time for you, along with your phone number and I will certainly get back to you. jungar -at -myvirtualcard dot com. :thumbsup

I am not sure I really understand what you are asking...I will have someone from our customer support department get right back to you to address your concern. Thanks very much!

Joshua

Where's my last two weeks wires for the 6 month hold backs?

Give Norton a call at the office tomorrow, and he will take care of you. :thumbsup

Joshua