NATS please answear our open ticket
 

We are patient but we have been waiting and mean while it is an issue we need resolved

we pay for your software and we need support.
Please help .

they have left for today buddy :-/
Do you have a contact? Valeria?

Posting on GFY will not get your tickets taken care of faster. It is being worked on and will continue to be worked on when our staff returns to the officce tomorrow.

why do peoplle insist on using gfy as a fucking support vehicle?

because it usually speeds up the response time .. :)

I'm not being an ass , its true..

have you considered getting a Euro office or a night shift?
When a program is down for 12 hours its pretty nerve wrecking.
as you can see in your system, one of our server crashed yesterday, and we were down for some hour's - not because of you, but it would have been nice to ask you the questions we had..
This is not a rant, but a simple question :thumbsup

:thumbsup :thumbsup good point..

They are not down. It is not a major issue, it is a minor issue.

When our clients our down, even many times when it is not our fault, we wake our employees and have Fabian in Europe to handle getting them back up. Seems no matter how much we give tho it doesn't matter.

When it's a minor issue that can be resolved during business hours with no negative impoact however, I am not going to wake someone up or pull them away from dinner.

We also have night support until 10pm EST most nights of the week however the person who covers those hours is not in on Tuesdays.

Yes, it's a good point. However they are NOT down. If they were I'd have someone working on it right away.

Now tho, since someone posted about downtime in this thread there will be 30 people running around screaming how NATS doesn't give a shit about their clients being down which is totally not the case. This is why bullshit like this doesn't belong on GFY in the first place.

Thanks - The software is sold worldwide, and a script like that should have 24/7 support, and not just US business hours, if you ask me.

... its at the core of a affiliate system ... its the life and death of programs

Dont turn this in to a drama post - please, your program is to good for that.
I dont see any "NATS doesn't give a shit about their clients being down" remarks anywhere -actually if you take a look around you will how many actually support you

That wasn't directed at you at all. Sorry if it came off that way.

And thank you, I appreciate that. I'd hate to see it come to that. But thats how these things usually seem to turn around here. And it's a minor issue that our staff is working on. An ICQ to me or Charlie would be a good first step before someone feels the need to come and post here.

You'd be suprised how seriously people take this place. Now I have to spend my night sitting here watching this thread and replying to it becuase someone jumped the gun a bit rather than ICQ'ing me and asking what was up with their ticket.

Dont get all bent out of shape i think his idea is a good idea regardless of if his site happens to be down.. 24/7 support is always appreciated.

I dont know any of the details , i just read he didnt have hus suppor tticket answered and you said it will have to wait until tomorrow when your employees are back in. And ebus suggested you have staff on 24 hours a day because people are running sites that are up 24 hours a day. All you had to say was " we do have support staff on 24hours a day , they just cant fix his problem , he will have to wait until the techs get in " or . " gee thats a great idea , overseas customers are up when we are off and vice versa would be good to have someone for them to speak to , we will look into that idea"

no harm done :thumbsup

Thanks. We're always expanding our staff (we are currently running tech interviews). And we always have people monitoring tickets 24/7 for downtime / severe issues.

It's a farily complex thing to put together a 24/7 office based support staff but we're getting there. As you can see tho, by my being here, that we do keep an eye on things. W

e bend over backwards for our clients and always fix things that our not our fault or caused by us. Just hurts to see the "appreciation" we get back somtimes.

Your attitude fucking sucks.

Funny post...

Going to have to stand behind the NATS crew on this one. During the Vegas 2005 convention I had a LENGTHY chat with the MPA3 (MPA2) guys. They basically said they are going to charge way more than NATS and offer less service. Why? Because I've watched NATS and MPA3 in action and I can tell you this, NATS bends over backwards for you and MPA3 simply will not. It is in their business model.

Case in point,

You need an affiliate program. You go to MPA3 and they tell you that you need PHP, Mysql, Linux/FreeBSD/Windows, etc... Everything must be installed with a shitload of extra modules in the correct order and what not.

Time to install comes and your server basically has nothing installed with the modules you were told to install with. MPA3 says get an admin and fix it, call us back when you are done.

NATS on the other hand has often fixed it for you. (You know who you are.) A simple install that should take only 1 hour or less turns into 2 days because NATS basically went the extra mile for you.

Now you just saved $200 to $300 bucks for the time that was spent on the server. You paid NATS less than you were going to pay MPA3. You swallowed their lead programmer and a support tech. You chewed on Charlie when he could have been doing something useful. All the while Oystene at MPA3 is laughing... He actually turned you down because you are a less than desirable customer to him. NATS is working with you and for you and all you can do is bitch about the lousy service you are getting.

Imagine asking for a roof repairman to fix your roof but you don't even have a house built.. Then you expect him to built it and bitch when the roof guy can't be a jack of all trades and his other customers are bitching because they are dealing with the rain while you are getting your house built.

That is the simple truth.

You paid less, you got more... accept it. Deal with it.

Cant be bothered reading the whole thread... but I got the gist

Is anyone loosing money?

Yes = NATS get your ass in gear NOW - Im pushing at least 5 sponsors using your software.

No = Shut up and they will deal with it in the morning.