Best tech support for managed dedicated hosting?
 

I hate submitting tickets for hosting tech support, thats shit. Im officially shopping. Who's got the quickest, easiest and most thorough tech support for clients on managed dedicated hosting plans? Only hosts with IM or live chat support.

Have you ever discussed this with your hosting company? I hear this complaint quite often, then I explain why a ticket system is necessary and the clients eyes sort of "open up".

ICQ and other instant messaging programs are not reliable, evidenced by the weekly threads on GFY saying "Is ICQ down?" Do you really want to trust unreliable software to relay accurate technical questions and problems to your host?

A ticket system allows your host to see who needs what, when they need it, and when it was resolved. When our techs log-in to the system they are greeted by a screen with open tickets along with dates and times. This helps ensure that tickets are replied to accurately and promptly. The ticket system is also a great way for techs to go through your history and see what else has been done to your account recently.

Those are just two reasons, probably the most important two, there are others that I would be happy to list or clarify if you so wish.

It also helps techs see how problems have been dealt with, and fixed, in the past as well which is important. It's also a record to show that it was dealt with, along with when and how.

Mojo Host and Jupiter have great support but they both use the ticket system.

I would recommend either of them.

Have had great luck with WireSix, they have fast turnaround on their trouble tickets, and you can ICQ your sales rep for an even faster fix

I have my dedicated support on ICQ and they respond withing 10 seconds during business hours and withing an hour during off hours. I use SwiftWill.

Webair has live 24 hour support.

take a look at Verio,

I use www.splitinfinity.com for my paysite and program. Their support is top notch... :thumbsup

Really, you get what you pay for in the hosting world. If you're looking for the least expensive hosting you can get, expect the lowest quality support. That's all there is too it.

While I agree that ICQ is crap we find YIM to be useful and reliable. It is rare you will need to submit a ticket to us regarding the server that we are are not already aware of and/or resolving. We find most cutomers send us IM's related to CP and/or script issues. Occassionally we will ask them to meet us on YIM to walk them thru tutorials, etc.

sly you said it best, its nice to offer im support and i do it personall, but its much better for themn to use the ticket system, but i am around like 18 hours a day so i do what i can for my clients

http://www.realitychecknetwork.com, top notch support. :thumbsup

Hit me up on icq at 36837470 and I will explain how we can earn your business with a truly experienced and dedicated support staff. Although we believe in tracking tickets I think its very important that the client always has an open line of communication to his host, which is why we offer 24/7/365 support via icq, phone, and email.

www.realitychecknetwork.com
and
www.realitychecknetwork.nl

:thumbsup

hit me up.
We've got IM,IRC,phone, ticketing system and e-mail.
You chose.

hands down http://swiftwill.com has the best support

Reflected.net is fast as hell responding to me.
:thumbsup

Using webair here as well, love the live support feature.

http://www.national-net.com is the best