Hosting Companies, Help
 

We switched to Split Infinity because of support issues with our last hosting provider. We appreciate their services and understand that many of you on this board are pleased with their services, however; recently, when we've needed them on support issues, they haven't been up to our standards on response time. For example, today we needed our server rebooted, and when I call their support line, when I press the number to connect to a technician, I'm told that the tech is on his way to the server location facility to restart. It's been over an hour and our server's been down, that means we've easily lost 10-15 sales during this period. This is unacceptable in our view, so I'm asking all hosting companies to post your reputation on here and try to win us over. Because, I'm sorry to say, Split Infinity isn't winning anything with us( I apologize for the bad comments, we are certainly not looking to bad mouth a company on here).

We're looking for a dedicated hosting provider with excellent 24 hour phone/email support who will pick up the phone and deal with our problems A.S.A.P.! That is our #1 priority in a hosting company, and if you can claim that, please post some info on your company. Thank you all!

< BUMP for Hosting Companies!

good 24/7 support is not cheap, does your contract include management? Your hosting provider should offer remote power ports to reboot your own server when needed.

Check out www.RealityCheckNetwork.com

We have Data Centers in New York and Amsterdam

Msg me on ICQ: 4930562 -- and I'll explain how we can handle your business

Thanks for the posts! Keep 'em coming

Hit me up... we have TRUE 24/7 support... phone, email, icq ect....

www.Hostive.com

-Tier-1 Network
-Premium Verio Bandwidth
-24/7 Support

[email protected]
ICQ 260-844-610
AIM Sparkyboy53
MSN [email protected]
Yahoo Sparkyboy53

Were with m3 (sig) and oxeo, both more then fine. But whats more important, does split refund? m3 and oxeo both do if downtime occurs. Im happy they do, even if the fault isnt theres like a major electricity problem, m3 compensated that, thumbsup.

hey crowkid whats your icq? I told mike @ oxeo (hes cool) and im sure he can offer you what you need, he does to us as well :thumbsup

Hey Crowkid,
I think you just tried to add me through ICQ... I'm having trouble with ICQ, so try adding my AOL sn Sparkyboy53 through ICQ.

Thanks!

Check my sig for reliable hosting companies!
Dreamhost
Exmasters' gift

if you wanna contact mike : 150-013-894

just add him ask him hes cool you wont regret talking to him, and yes we're just a happy customer at oxeo for a long time already :)

Icq= 342-724-382

hit me up & we can see what we can do for you.
We have 24/7 phone + ticket system, email and paging system that notifies all techs and you account manager for tickets etc..
canadian based, tier-1, we also offer remote reboots so you have access to reboot the server yourself.

I would love to have the opportunity to show u what webair.com can do for you. Please contact me I'll set you up a great package with even better support =)

Take a look at our services at www.rocketflow.com.

We offer affordable shared and dedicated plans with:

- Tier-1 Network
- Premium Verio Bandwidth
- Extensive FREE control panel
- 24x7 support by human beings

Contact us on ICQ #234583306 to discuss the best deal for you.

Just icq'd you.

try ServerPronto

I think you will like them :thumbsup

crowkid:


I just spoke with your tech, who you should speak with about this issue.
We respect you as a customer and have performed all tasks asked of us.
The downtime today, perhaps your tech can shed some light on that as
I feel you have been unintentionally misinformed. If you would like to give
me a ring, please do so. 619-227-8845

Regards,
Chris Jester
SplitInfinity CEO

sometimes techs are out, I know it sucks, we run a few facilitiues and we are mostly johnny on the spot, but it has happened. We have an awesome network, but rather than say we are the greatest, I will say, we are human and have failed some. On the bright side, every box in our colo gets a web based power rebooter so before you call thech, just reboot it from home by yourself. signing off
your friendly CTO

We have remote power devices. :-) This problem was a miscommunication between his tech and his partner and us. :-)

There is a reason why some of the absolute largest affiliate programs and sites are at www.isprime.com, such as Bangbros.com FTVGirls.com and many others. If you need to talk feel free to icq me 209598065

That's what RBP stands for: Forcefull or gracefull remote reboot. 80% of the time it is all what is needed .

Let me please emphasize that my intentions on this thread were not to bad mouth Split Infinity. Again, they have an incredibly good reputation on the GFY community, as well as elsewhere. In fact, the company that hosts GFY even was surprised when I spoke with him about not being too sure of Split's support.

I just want to be sure I'm getting the best support available. That is my only intention of this thread. So apologies if I scared any current Split Infinity subscribers.

And to all who posted replies, thank you, and hopefully I'll finish getting back to you by tomorrow!

Thanks again

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Or hit me up on ICQ if you are interested.

Stick with Splitinfinity, must have been some kind of a one off as thier support has been first class for us since we moved to them after having probs with many other hosts. :winkwink:

atleast your server didn't get rooted while you were with them.

We have a 24/7 support staff monitoring the servers at all times!!!

Go with the best, it will save you money and headaches in the long run.

http://www.dwhs.com :thumbsup :thumbsup

RBP in the sig is for " Remote Boot Port " ... You need that absolutely. You also have in WHM " gracefull reboot" and " forcefull reboot "....
If asll that doesn't work. phone in for emergency reboot... about 15 min to get it done.

Check your next host to have these features....

Impossible.... What about a switch getting hit by DDOS??? Or a network going down ( Level3 two weeks ago had major issues out of NY ), or a stupid Cpanel or WHM update that fucks your DNS file ...

No such thing as 100 % ....

06-29-2005, 06:21 Pm Old Post =))

There was a 20k user survey that even new hosting customers where smart enough not fall for the 100% uptime guarantee lie.

I just laugh when I see it. :1orglaugh so unprofessional.

Although you can play word games and simply say you will give money back with anything less not that you actually have 100% uptime.

These guys are good! I'm preparing to move a domain to there servers thats been at its current host since 1997.
:thumbsup

bumping old threads, just plenty of people not paying attention anymore

:smokin

Verio is Garbage and tier one is not enough. We got rid of Verio for terrible performance about 2 years ago.

We use two high quality bandwidth providers "Global and Level3" redundantly. :winkwink:

http://www.dwhs.com

A better website means more profits.

AdultWebSolutions

Give us a try I think you will be pleased :thumbsup

there are a billion hosting co's out there but your best bet is to look at the ones that have big programs on them

www.ISPrime.com
www.NatNet.com
www.SwiftCo.net
www.JupiterHosting.com
www.CandidHosting.com
www.SwiftWill.com

That's the handful that hosts some of the bigger paysites and tgp's that I know of.