I need out of my candid hosting contract... help!
 

I signed a one year contract on 4 servers last October. My main server goes down every 2 months or so. They did not have it monitored so the outages were very long. Lasting hours and up to a day. Last month when it went down. I offered them 2 months of their fee to let me move. They assured me I was now monitored and it would be fine. Yesterday, I was down for 10 hours. I saw it and emailed them and after an hour they restarted the server and it came back. They claim it is monitored but checking every ten hours or so does not seem right. If I had not caught it how long would I have been down?

I have 4 months to go. they say they will accept 3 months of fees to let me go. Does that seem reasonable? They are not meeting their end of the deal.

Techie Media is all set to move my stuff to its new home.

PS my sig is because I was pissed yesterday.

I wish I could help you, Webair is where you should have gone in the 1st place.


:)

The bump helped and anywhere would have been better in hindsight.

Read your contract. It doesn't seem like they're living up to their end of the deal. There should be an out clause in there for this kind of situation

10 hrs isnt monitoring I know our server is down theyll get a notification in like 5 mins plus weve got websitepulse set up.

I couldnt live with 10 hrs

If your not happy iwth the level of service they should let you out of the contract IMHO

We were with them for a bit and boy we were sorry. Mike from Webair hook us up and we have been there and happy for 4 years now. I used to tell people Candid sucked but the people who work there would ICQ me and be nasty about it.


:disgust

for one you signed a contract, thats your fault, for two since this has hit spam level, www.isprime.com is the real deal

Candid Sucks!
btw Candid, my icq is 40467849

I got pretty fucked by Candid myself, but that was over 2 years ago and I heard they had new ownership?

Either way, I will never be going back to them. I'm with realitychecknetwork now and it truly WAS a reality check after being with candid for so long.

As for your contract ... first off I'd ask them if you will be refunded for all of the downtime over the last year. Not for loss of profit, simply for the time you were paying them and your server was not up.

If they don't at least seem to 'feel bad' about your situation and try to make it right, tell them to fuck off.

How much longer do you have on your contract?

Try Brad Mitchell at http://www.mojohosting.com/

He is very accomodating and might be able to assist you. He will certainly give it his best shot, according to your situation and needs.

This thread is cursed. I read it and now my server seems to be down!

Weird

You're proteced under consumer laws, you don't need to offer them anything. You have the right to cancel the contract, it's actually been technically voided already by them not providing a satsifactory product/service under the length of the contract. I don't understand, you want to pay them because they are having problems with your server? Seriously, I would have demanded a free month already, yet you want to pay them....very odd

Jeez what a spam-a-thon.
The guy already said he's got new hosting lined up with Techie Media, he was just asking about getting out of his contract.

I want out they said I had a 75% buyout so I countered with 2 months thinking it was easier to get on with life. Now I think screw it. Document everything and if we get court, see what happens.

they now claim because 15 people an hour instead of the normal 1500 could get to the server it was not their issue.

that really sucks. you should just not pay as they don't give the proper service.

Fuck them....let them sue you, then you countersue for business disruption caused by their incompetence.

I doubt they'll even bother suing, but it they do and you show them you're serious about fighting back they'll probably go away.

were that the dase i would have let you out long ago, or at least offered you free service.

what's a contract?

I've been with Candid Hosting (now PowerMedium.com) for over 2 years with 0 problems.

Candid sucks - I am so happy to move my hosting..... Hated dealing with those idiots

I wish I was you. Hosts are cool when you can just ignore them.

We've been with candid for about 2 years, some slight outage problem once, but nothing that couldn't happen wherever you host - and the tech support people have been helpful and competent.

Still, in your situation I would say you don't have to worry about anything. Just stop paying and move to the new host. As has already been pointed out, there are many stikes against there acutally collecting from you.

read the contract, look at what it says about their commitment... if they guarantee a certain % of uptime and they do not live up to this they're breaking the contract. You shouldn't even have to pay them to leave lol.

I also find it strange you signed a contract for hosting, this isn't the stone age.

There current stance is that is was up stream of them. The problem effected every site on my one server. Not any of my other 3 servers. They did not have a known issue up stream. They admit they did "some things" to the server and after that is allowed me to access the site. But they did not reboot as they claimed earlier. So there was no "downtime". 15 people an hour leaked into the site and that is all I can expect with Candid hosting. They do not feel a need to guarentee more then that. Quoting them, "traffic goes up and down and we do not control that".

:321GFY

Amazing... They don't supply the uptime, but want the dough....

Check my sig for no contract / no setup fee hosting. You are not happy: you leave plain and simple.
( just like my 2 wives ... :upsidedow )

Wow.... sounds to me like it's time for a move. Hope Techie Media works out better for you :)

I have been with Candid for 3 + yrs never had a problem with em

Either customers have no problems with Candid or a shitload of problems...... I unfortunately had a shitload....... Finally wised up and dumped them.

i had a small box with them since january and only had like maybe a 7 minute downtime.

however i did negotiate with them on a 3-4 month contract..

If I was you. I would have went month to month or quarter to quarter. Especially if your exit fees are going to equal the cost saving proposed by the year contract.

Next, I wouldn't pay them another dime and would just leave. I am sure there is a quality of service clause somewhere in the contract. If not, check with your local state laws governing contracts and see if there is one pertaining to the legality in question.

candid sucks, thats why they need a contract to keep their customers.

thats because you guys are the shit. glad i have my boxes at OC3.

all of my webair sites got hacked, i was promised things would be back to normal the next day.. but they werent.. a week later, still nothing.. after that they just started ignoring me and left things broken

i use www.mjzhosting.net now.. they take paypal, are cheap, and have great uptime/customer service

fuck them & stop all payments
you don't have to pay for service that was not delivered regardless if you have a contract or not

So am I the only one who doesnt get the contract part? Why sign a contract for so many months if all the good hosting companies work on a monthly basis built on happy customers instead of narrowing clients down to a contract...

Well he obviously got some kind of special deal by signing on for a whole year. They must've offered him a real nice rate.

:2 cents:

If you have kept record of all the problems, downtime and communication with them I would say it is safe to stop paying and just move your stuff over. They have not delivered their end of the deal and since they aren't accepting this enormously generous offer from you they would have little succes in court... but I'm doubting it's even worthy of legal action.

My advice: fuck them, stop paying and get a solid host (Isprime or NatNet!)

I had one of my worsest hosting experiences ever with Candid. I can only say stay away from them. Had a server that was down for more than 20 hours without having any problem at all. I tried to have the tech get the server up again but he needed to wait for a senior tech first. The senior tech had of course more important things to do like breakfast lunch and stuff. At the end the server was down for more than 20 hours without having any problem, the tech took it down because he used a bad terminal emulation to connect and got some garbage output on the screen.

They also did not want to let me go, well i did not care :)

this have been said plenty of times, but why did you sign a contract...with a host that have many problems..do a search

sounds like one of my situations, fuck em :321GFY

Let techie media move your stuff now and worry about the contract later. Been happy with them since they helped me move my stuff from the like whoa fiasco...

Candid sucks.. We had issues with them at one point. Just move your shit and walk away.. nothing they can do about it anyway unless you live in the same state, at that still nothing they will do about it.

Move to phatservers.com -- 100% kick ass, amazing admins.. damn good prices too. Talk to Sly.

Techie Media rocks.

All of you asking about why a contract. No idea. Hosting is not a huge part of what I do. Looking at all the bullshit, it has become more important by a ton.

i dont like it.

i wasn't totally happy with my candidhosting experience near the end...

try hardonhosting.com those guys are very reliable

Learned never to sign one year contracts the hard way :Oh crap

I would take a look at cyberwurx.com if I were you.