iBill new Risk Management Protocol
 

Since Jan 2002, i have too many refunds from the Normal, so i ask iBill for the reason, and they reply as the following..

Dear Valued Client,

Thank you for contacting iBill.

We have implemented a new Risk Management Protocol with increased security.
We have taken these measures to protect you, the web master, and iBill from
illegal charges and potential charge backs. Fraud Prevention is one of the
many reasons end users and Clients choose to do business with iBill.

The transactions you are inquiring about did not pass the new Risk
Management Protocol, and hence they were refunded.

We are aware of the issues that have resulted from the latest release of
this protocol and are working to amend the areas that need to be fixed.

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Please remember to address each clients Specific Issue, i.e.

Q. Why is the reason for refund listed as, "requested by card holder" and
the customer contacted me saying they did not request it.

A. Initially, by default, our system did not have a classification for the
new Risk Management Protocol refunds, by default it assigned the first one
from the list, "requested by card holder"

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Q. Why has this been refunded, yet they still have access?

A. All refunds will be cancelled. There is a technical problem which is
causing a delay in the cancellations being processes. Our technical team is
working to resolve the problem and an ETR should be available shortly.


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Q. Why are my Turkish subscriptions cancelled?

A. We have implemented a new Risk Management Protocol with increased
security. We have taken these measures to protect you the web master and
iBill from illegal charges and potential charge backs. Fraud Prevention is
one of the many reasons end users and Clients choose to do business with
iBill.

The subscriptions you are inquiring about did not pass the new Risk
Management Protocol, and hence they were refunded.

---------------------------------------------
Q. I had a customer who subscribed to my web site over 1 year and now he is
failing your Risk Management Protocol, why?


A. We are aware of the issues that have resulted from the latest release of
this protocol and are working to amend the areas that need to be fixed. In
this case, we understand your customer should pass our new protocol and if
this customer would like to continue being a member of your site, they will
need to sign up again. (IF WE CANNOT REVERSE THE PROCESS)

Tony
Client Services
Internet Billing Company, Ltd.
888-764-4266

I have the same problem. Usually we average $100.00 in refunds for every $15000.00 we bill. In the last month I started to see people getting refund for 4 months worth of memberships at a time. We had a 700% increase in refunds in one months time. Whatever is wrong with Ibill they obviously dont feel like telling us. I guess it could be explained by the fact that their rebilling hasnt worked right since November.

That would really make me pissed! What's up with doing business with these guys? Why do they implement a Risk Management Protocol that obviously sucks without first contacting their customers? This is quite arrogant if you ask me.

How about lost revenues? Do they mention that? My bet is they do not.

I love ibill so much http://bbs.gofuckyourself.net/board/rolleyes.gif

At least you got this information out of them...all I get is hemming and hawing.

I run a few sites that are in the top 5 for their type in the world.

This is the worst period for revenues -ever-
for us largely due to declined cards and other nonsense at Ibill. Considering how hard it is to get a subscriber it is a bummer to have 50% or so of them declined right off the bat.

I dunno...maybe this is just a slow time..

... psssst Shoplifter, there is something called epoch systems ...

I have to give Epoch credit. I got ripped off on a software purchase and they jacked me off for two weeks worth of phone calls before they refunded me. Thats webmaster loyalty ! But unforunetly im scared to use them. They owe so much money to their webmasters in reserves. I know the situation with the reserves but if they can still buy personal jets they can pay the money back.

Epoch? Are you out of your damn mind?


[This message has been edited by [Labret] (edited 01-22-2002).]

:thumbsup
I don't usually post here but thought I would take the opportunity to set the record straight on a couple of points. The largest sponsors in the biz are processing with Epoch because they have the most reliable service, highest conversions and longest retention. Epoch has developed all new features found no where else that make webmasters more money than any other processor. Ask around about the new cross-sell feature and you'll find out.

Epoch has resolved the reserve and payment issues with its webmasters, and continues to pay on time.. every time. All issues regarding payment problems are history, and the causes are now public knowledge. And contrary to popular rumor, Epoch does not have it's own private jet.

Epoch clients already know all this. Thought the rest of you should know it too. Anyone saying anything different is simply misinformed. Anyone interested in using a better program should drop me a line.


---Rand at EPOCHSystems.com