ePassporte - MasterCard problem?
 

Hey guys,
probably some of you noticed that it's currently not possible to add funds to your ePassporte account via MasterCards:

"Due to technical difficulties, we are unable to process MasterCard transactions at this time; however you may still use your VISA. This is a temporary problem and we working to get it resolved as quickly as possible. Sorry for this inconvenience."

I already mailed to the support of ePassporte, but didn't receive an answer until now. That's why I'm asking here, does anybody have an idea how long this will last?

Three days after I signed-up for the ePassporte account I'm not able to add funds. :Oh crap

needed to add 200$ to my account and just noticed it...

this sucks

Just ask yourself if a internet merchant would take so long to fix a important 'technical' problem .. or if it's something else.

I wanted to add funds on monday and this is still happening! I hate you epassporte!

I hope to God you're wrong about this :(

Rand, say it ain't so :( :( :(

Yeah, it takes now already 2-3 days :/

I know one major (in this industry) bank had some rather bad news recently regarding Mastercard. I don't know if it's related, but a lot of pay pages are without Mastercard because of it.

Ouch I noticed this today I didnt know it lasted that long already damn. Time to make other arrangements.

Interresting reading. It would be nice to hear from epassporte about this. :2 cents:

I heard that the Israel region lost the ability to process Mastercard transactions. I have a feeling this may have something to do with it. Anyone from Epass here to respond?

Can one of the GFY Israeli members respond? I doubt the entire country is wihout Mastercard processing.

I'm sorry for the Israeli, but what the heck has this to do with my account (from Europe) :/
I really need to add/transfer some money, and I don't have a VISA card, and I'm not planing to get one, just because of this stupid error.

Doesn't look like someone from ePassporte is around?! :/

Actually this has nothing to do with banks in Israel or anywhere else. From my understanding of the situation, a technical change was made at the banking level and the bank wasn't properly set up to handle it. Should be taken care of as quickly as possible though.

There is more than one non US banks are currently having MC problems

Glad to hear the MasterCard problems aren't unique.

It's nothing to do with Israeli banks, i'm using the biggest bank in Israel
and no problem with my MC, just epass

Thanks for the update. :)

Finally I got an official statement:

Dear Cardholder:
There is no specific time frame when this option will become available.
Our website will indicate to you when this option is up and running.
Regards,
Johanna

How great is that? :Oh crap

Ya i got that on the phone and in an email.

When I phoned I asked if it was going to be a day, a week, a month. She said I cannot say but it shouldnt be a week...

thats true. both VISACAL AND ISRACARD cannot process mastercard for card not present transactions

ePassporte recently experienced a technical difficulty which affected your ability to load your account using MasterCard.

This issue has been resolved and services via MasterCard are now available again.

No other ePassporte features were affected and all operations are normal.

We apologize for the inconvenience and expect no such further interruption.

:1orglaugh

It's working again :)