If you use Verizon Wireless I feel bad for you. CEO is a fucking moron
 

Apparently the CEO of Verison thinks the customer expects too much and also thinks certian advances are not possible

Fuck these big corperations, hit em where it hurts. The customer is NOTHING now.

Verizon Chairman and CEO Ivan Seidenberg:
"Why in the world would you think your (cell) phone would work in your house?" he asked. "The customer has come to expect so much. They want it to work in the elevator, they want it to work in the basement."


Full story

http://www.sptimes.com/2005/04/19/Bu...coffs_at.shtml

wow customers want a product to actually work... amazing! Most telecommunication companies are shitty, once they get big the customers are treated like shit

hahhahahaha my verizon phone was SHIT inside anything. Grocery store, mall, movie theater, house you name it. :error :error :error

lol sounds fucked up

I have a fond memory of being in the company of Sheri Santiago and Easton in their lovely feng shui suite at Mandalay Bay.

Sheri, with her Sprint phone, doodads included, was pressed against the slanted window, trying to get reception.

I, on the other hand, was comfortably esconced in an easy chair in the living room on my Verizon phone, which had been fairly abused over a course of two years.

Am I the only one who has no complaints about Verizon?

I get reception just about everywhere.....and I travel a lot.....to small towns and large cities.

I think you may have missed the point. His comment doesnt mean that their recption is bad necessarily, just that he is a pompus ass who thinks the customer comes second. This is representative of far too many companies nowadays.

I have Verizon Wireless and I am very happy with its service.

EDIT: But yeah, that was a fucked up thing to say. Assinine.

I have to second that... I love Verizon, I live in K.C., Sprit's Headquarters, and possibly the worst place in the U.S. to have a Sprint phone, when we switched from Sprint to Verizon it was like going from a dial up to broadband. I also think that was a f'ed up thing to say though, I think people often lose site of the customers when things are going well.

my Verizon phone sucks, nothing like driving past people talking on the phone and you can't get a signal. Mine drops about 5 times a day.. can you hear me now? your cancelled !

Can ya hear me now?

NO :helpme

uh, if reception doesnt work in buildings its usually because of the material used, or the way theyre constructed, i fully agree with the CEO, its not their problem - if you want ur cell to work in a house, go fucking move dipsticks.

and why the fuck should they spend the money, time, and resources to create a graph of how many people do get service indoors to those who dont?

to make the idiots who dont understand that a signal has to first get thru whatever the fuck theyre in before it even becomes verizons problem?


hahahah fucking idiots

Youre saying theres no way for phone companies to ever develop a better way to get reception?

You know Edisons light bulb only lasted a few seconds the first time it was developed. Maybe he should have spent 2 more years developing it.

Dumbass

Maybe there is, but do you really want a high powered reciever/tranmitter in your phone? You're literally frying your brain everytime you use a mobile anyway..

Is putting a high powered reciever/tranmitter in your phone your only option?
Good thing some of you arent engineers.

You sir, are correct! :thumbsup

you never know what is in the labs, TV sucked for years with reciever problems
now there is cable. I can see a small re-peter placed in the basement of homes and
offices to bump up the cell phone for use in those places.

Same here, I travel all over the place and my trusty verizon connection never lets me down. No complaints from me :)

Exactly, things like that or things we cant think of yet will come along. To say the customer expects too much is asinine, and for anyone here to agree with him is asinine.
Your customers should DRIVE you to improve in any business. Anyone here who doesnt see that will fail to someone else who does.

:pimp

I have been with AT&T (now Cingular) for three years and have not had any problems, inside my home or in a fucking department store. But I expect that to change having heard of Cingulars track record. I agree the CEO is a dick for his thinking. If a chicken shit walkie talkie will work in and out of buidings, one would expect the big boasting cell phone companies to at least make a phone connection in the city you are in! :(

people do expect too much. they're cell phones, they're not going to work everywhere. i agree with the ceo, its a mobile communication device.


P.S. I love my Sprint cell phone, hardly any dropped calls and I get reception basically everywhere I go, including buildings.

sprint is b y far the biggest piece of shit phone company, period. Worst service ever - if you can even get any

damn that is pretty stupid, it shouldwork anywhere, thats the point of a mobile phone.

The point of a "mobile" phone is to be used while your "mobile." They're not made to be used in large concrete/steel skyscrappers. That is what landlines are for.

Customer service with sprint is the worst but like I stated before I have no complaints about the service and their cell phones blow everyone out the water.

LOL your right they should rename them and call it the " out of the house phone" so the MEANING describes the use exactly. What it is called has nothing to do with it's practical use. You also see some cell phone companies encouraging people to do away with their land lines so they will *think* they are saving money, but they are realling burning up more minutes on the cell so the cell phone company makes more money.

The CEO's comments were out of frustration that his service obviously doesn't work as well as others indoors. I;ve had cell phones that work fine insidem, verizon is not one of them.

Use this to get rid of your landline
This product is made by the company Tellular. Basically it is a cell phone that stays stationary but you can use your normal phones to make phone calls and you can have as many phones hook up to the device. You even get a dial tone and everything.

Set it up on a normal plan, pcs to pcs minutes, 7pm nights and weekends or whatever. The only thing with the first version of the device is that you can't get on the internet which sucks for dialup/dsl users.

I asked the Tellular people if the next version would allow for internet access, especially since Sprint is coming out with EV-DO but they shy'd away from the subject.

I'm pretty sure that other providers have similiar projects coming out.

I was hacked w/Tmobile!