Official NATS statement regarding JSA
 

Let me point out directly that we hope JSA finds what they are looking for in MPA3, we realize that no one solution is perfect for every company, and we welcome competition.

That said, we feel that a statement from our point of view is in order to clear up some of the rumors and accusations that have been flying around the past 24 hours or so.

Let me first of all address the Electracash issue Chris brought up:

We were told about a rebill problem JSA had via our Ticket System on Wed Nov 24, 2004 05:08:27pm. What followed were a few other posts by Chris explaining the issue in more detail to give us the most information he could get us. We looked into it and replied about it on Wed Nov 24, 2004 08:54:17pm. Our reply basically said, we have found the issue and will work on it to get it fixed right away. (I'm going to spare everyone with the details about what the problem was.) We also assured JSA that no data is lost, it is all on Electracash's side, we simply have to fetch it from their backend and put it into the NATS database. On Sun Nov 28, 2004 03:39:31pm we informed JSA of an implementation issue we had with Electracash and to please switch ACH to one of their other billers that do support this also until we have it fixed. We gave them detailed information on what the issue was and told them we are working on it together with Electracash. This issue took longer to be resolved together with Electracash than we expected and it was just 100% fixed two or so weeks ago.
JSA's ticket about the rebills was kept open by us so we do not forget to import their rebills once the issue was resolved. JSA however closed this ticket on Tue Jan 11, 2005 02:01:32pm and thus we did not notice them still having the issue when the integration was finally fixed.
I can not find any other ticket regarding Electracash rebills from them in our ticketing system.

JSA has claimed there were other reporting issues. I am sure I know which ones they talk about, but will not comment in detail on every one of them because I do not feel we need to continue pushing eachother in a bad light where it is absolutely uncalled for. Let me make one thing clear though, JSA currently has not a single open ticket in our ticketing system. The last ticket they posted is from March 17th and was promptly explained and resolved.

If anyone has detailed questions about this, please let me know on ICQ, I will try to stay up as long as I can to answer all your questions. Please understand I can not go into details of our client's systems without them letting me do so.

heres my sig spot

you have a great spot

I got the popcorn ready!!!!

here we grow again

Well i hope all this gets worked out soon!

So is the issue resolved with Electracash.
WG

:glugglug

Yes it was resolved.

me too, my popcorn maker is pimped.

http://squirtle.webbase.net.nz/diary...te_popcorn.jpg

nice spot

That popcorn maker somehow scares me...

WTF? :eek7

see sig
see sig

Was that before or after you "asked them to leave?" :glugglug

I think it's awesome. I haven't seen one of those since film strips in elem school, and back then they didn't make cool animals like that.

http://www.eclats-antivols.fr/module...ue/itm/POP.jpg

BTW, this is a rhetorical question. I really don't give a flying fuck about your answer.

I've been aware of this situation for awhile now and the mere implication that JSA didn't leave on their own does not sit well with me. :2 cents:

They had a # of tickets resolved after we suggetsed to them that if they are not happy with the software and/or our efforts to help them with their problems that they should pursue another product which will make them happy.

Interesting hearing both sides. I hope this is resolved between all of you soon. You are all good people, and you all have good products to sell.

hope everything works out well

Here we go. :banana

I hope this all gets resolved amicably. Doubt it, but I can hope.

Interesting.....

I hope this clears everything up. I like NATS and see that their always improving. I think if there was a weakness, they'll improve upon it and will come out as an even stronger program.

You are correct John in your statement that you would help us move if we were not happy. I closed all the tickets regardless if they were resolved or not though almost 2 weeks ago I believe.

The last thing I wanted to hear when we had an issue was we can assist you in moving if you are not happy. We were looking for a solution to the issue not to be moved.

Is it true Chris and I are demanding? Yes we are but we are also demanding on each other as well. Our affiliates deserve that. They are the backbone of our program. Who can argue with that?

You know as well as I know that the basics were just not functioning for us such as why all joins were being reported as bookmarked joins rather than to corresponding referrering url is inaccurate. It is very hard to decipher what a affiliate is doing correct with regards to marketing when I can't see what is working for him and what is not.

This is just one issue John. I have a list here longer than my sleeve. We had no choice but to move in effort for us to feel comfortable as well as our affiliates feel comfortable in our program.

I know you and your staff had to ill intentions or were maliciously trying to harm us but your software just did not meet our expectations or the hype it transcended in this industry.

Just like the message I sent you over icq yesterday, I hope you learn and grow from your mistakes as we are doing now. I hope nothing but success to you now and in the future. Good luck to you and let this be the end.

something I never understood. At one point it really was "only use programs that use NATS or you will be shaved" all over the place.