Surefire way to increase retention
 

Email all your members the names of their closest neighbors -- and say "when you cancel, we're telling everyone!"

That'll make them think twice about hitting the cancel button!

Steve Lightspeed

Our retention went way up after we stopped processing cancel requests... like magic!

When they try to cancel, hit them up with that info and then double their monthly fee.

great idea

lol ..or build a message board

I've been trying to get out policy changed to be able to call the school of the kids of the people who chargeback or cancel too early (anytime before the 12th recur) and inform them of their pornographic shopping ways, but I keep getting met with resistance :(

resistance is futile!!!

You will get them. We were considering the gang capture and tattoo face and arms method. I am guessing that it would only have to happen once though.

Okay, not specific to retention but rather initial sign-ups:

Have a testimonials section with photos of "Happy" members. And when I say "members" I'm meaning the other definition ...

LMAO, how about putting their names on the blimp

we don't even have cancel links.. ;)

:1orglaugh

Bwahahaha! Steve is on a roll tonight.

you mean there actually ARE cancel links ;-)))

Did Brad give you that idea?

:)

stan

don't forget never updating. surfers dont want to be bothered with *more* shit to look through

:1orglaugh
what program is that again? :winkwink:

the one that that got visa to enact those stupid high risk fee's :)