Wow, $1/hr outsource at SBC DSL
 

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*******@sbcglobal.net: ok
Rocky: Please allow me a moment while I verify the issue at my end.
Rocky: I share your concerns and apologize for the inconvenience this has caused.
*******@sbcglobal.net: Uh Yes.... my DSL is down, unable to connect, my "Internet" light on the modem is flashing nonstop....
Rocky: I understand that you are unable to access the DSl service. Am I correct?
******@sbcglobal.net: My dsl is down, im checking to see if theres an outage in area code *****, ******, CA
Rocky: Hello *******@sbcglobal.net, we have received the following information from you, upon entering this session:
Operating System: Win XP
Email Client: Outlook Express
Computer Type:
Processor Speed: Greater than 1Ghz
Ram:Greater than 512MB
Modem Type:
Modem Speed:
Browser:Internet Explorer 6.x

How can we assist you today?

calling it "technical assistance" is false advertising, it's neither