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Wow, $1/hr outsource at SBC DSL
READ FROM BOTTOM UP
*******@sbcglobal.net: ok Rocky: Please allow me a moment while I verify the issue at my end. Rocky: I share your concerns and apologize for the inconvenience this has caused. *******@sbcglobal.net: Uh Yes.... my DSL is down, unable to connect, my "Internet" light on the modem is flashing nonstop.... Rocky: I understand that you are unable to access the DSl service. Am I correct? ******@sbcglobal.net: My dsl is down, im checking to see if theres an outage in area code *****, ******, CA Rocky: Hello *******@sbcglobal.net, we have received the following information from you, upon entering this session: Operating System: Win XP Email Client: Outlook Express Computer Type: Processor Speed: Greater than 1Ghz Ram:Greater than 512MB Modem Type: Modem Speed: Browser:Internet Explorer 6.x How can we assist you today? |
calling it "technical assistance" is false advertising, it's neither
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