Rand...someone...please help
 

Hello again

Rand, I hope you read this and respond soon...I´ve tried emailing you, but not sure if you´re getting the emails or not...

I have another huge epassporte problem...like REALLY huge...I deposit money, and the system shows it as a withdrawal...when I emailed the support department, they responded 24 hours later with a ´please call´ message...I asked them my balance, they told me it was over $3k, but I am showing more than $3k negative...I have 6 duplicate charges for $500 in one day on my screen, and they show only 1...this is serious, and is causing me a lot of problems, so I need it taken care of NOW.

The system actually let me deposit $2000 yesterday from my credit card, and then it immediately showed 2 charges from ´UNKNOWN´ and ate up the $2000...what the f*** is going on here?

I am travelling again, and I can´t get online whenever I want...I will send you my phone number to get in touch with me....please do so.

:Oh crap oh boy...good luck.

well, last time Rand proved to be a real stand-up guy...I can only hope that it is true this time as well, and that the situation will be resolved quickly and correctly.

Yikes, sounds like an odd glitch in your account..

I'll reply to give it a little Bump.

Rand rocks and always takes care of Paycom and epass problems hang tight

I will forward it to Rand.

shit, hopefully he takes care of it fast

Here's a bump for you... I am sure your problem will be taken care of.

OK. This is what I need.

Send me an email and give me your eP username. Include your ICQ if you wish to communicate that way.

Write to me directly at [email protected] or if you prefer, call me at 888-627-3888 or 310-827-5880.

Don't worry. Whatever it is will be resolved.

There are two completely seperate issues here.


These charges are from a company identifying itself as "arrendadora economica." This merchant is doing pre-auth's on your card and then closing at a different amount (and a different settlement code) which is tying up *both* amounts on your card. They are also forcing settlements without a pre-authorization which is further complicating matters. Basically, if you know who this merchant is you should speak with them. They are not following standard procedures and it's tying up your OTB (open-to-buy).

The $2K you attempted to load on your account failed. The transfer of funds from your credit card to ePassporte never took place, however, your bank will still show these as "open items". ePassporte can FAX documentation to your bank stating that the transaction failed and depending upon the policies of your bank, they may drop the open auth's -or- you must wait until they drop them automatically, which, depending on the bank and the type of account you have, etc... could be from 1 to 35 days.

These two events do not appear to be related at all. Regarding the first matter, ePassporte is manually dropping the pre-auths that they can match up with settlements which will help. That won't solve everything but it will help. This was cuased by the merchant mentioned above coding transactions incorrectly.

The latter of the two was a failure of the back-end auth system used by ePassporte. It's a fluke technical error. If you would like ePassporte to contact your bank on your behalf, ePassporte will need the contact information. There should be a phone number on the back of your load card.

You have just experienced the most unlikely scenario I've yet to see on any ePassporte account. Let us know how we can help you.

Thanks Rand--

I got the email, and have responded...I will personally take it up with God as to why all this had to happen to me, and I guess I´ll cancel the trip to the store for lottery tickets.

Anyway, thanks for responding, and I will take care of what I can right away, and await your response to my email.

Thanks again for always being quick to take care of this stuff.

hate to say it, but the problem with not being able to add money to my account is still there....4 days now that I can´t add more money...all I get are dumbfounded replies and no answers. It seems that for a ´fluke technical error´, it is certainly taking a long time to fix.

As usual, Rand replies promptly and is great, but the tech department is causing some real problems...I can´t help but wonder that if this problem was blocking them from getting their money, how quickly would it be resolved?

It´s not like Im a small player, either...I run $12k - $15k or so through my account every month...maybe not the biggest, but certainly not the smallest.

Anyway, just a heads up.

Rand you are my hero...nice talking to you, and thanks for fixing this