McDonalds outsourcing drive-through calls
 

http://www.iht.com/articles/529970.html


Whats next? :helpme

it's customary to post a link with these kinds of threads. :winkwink:

these guys know how to cut labor...

That's going to be interesting. I won't be able to throw my drink at the person who fucks up my order anymore. :(

Yea noticed that like a millisecond after hitting submit. :thumbsup

At least they outsourced to the US, imagine trying to leave your order with some call center in asia.

Makes total sense. US Labor too :thumbsup

Calls going out to India :pimp

cool - it was an interesting read. :thumbsup

Dont blaim them one bit.

Heard about this a couple months ago. Now you can't go in and scream at the idiot who got your order wrong after asking you to repeat everything 3 times:1orglaugh

Smart move is all i can say.

It may happen :) Perfect english. Fast. Very respectful. Accurate. At 1/5th the price

Welcome to 6 months ago

they should just have touch-screens so we can just choose our order ourselves, and those self checkout machines to pay.

typically, customers are unwilling to admit when they make a mistake. and most will with such a system.

Article was from 5.5 months ago, so :321GFY


:1orglaugh

Along the same lines, Pizza Hut in Australia switched from "one number connects to your nearest store" to "one number connects to some guy a thousand kilometres away who has no knowledge of your metro area suburbs"

I'm in Melbourne and after the guy answering the call started reeling off some odd suburb names (like 2 hours away) I politely asked if he was even in my state... he said no, I'm in Sydney.

I don't know how long ago they changed, I don't order pizza very often. :upsidedow

well if its old then i missed it, damn that is wild to me

Well I don't know about the perfect English...
:winkwink: