CCBill slow today?
 

Any other site owners having a painfully slow day today?

1 web 900 signup all day, ouch!

Not only today.

The entire month is slow for me :(

Today has been sick for me, normally every few hours a sale, now going on 18 hours and then I get a 1 web900 sale......

not near as bad as yesterday

Just made three sales in 30 mins, no sales for 18 hours, then 3 sales in less then an hour, no change in traffic???

yesterday and today awful ...

horrible horrible month...fuck ccbill

i posted this on an earlier thread, for all that did not see it:

Let me say this:

Yes, CCBill investigates all we can regarding complaints about ratios/throughput, etc?we do whatever we can to find out if there are issues that may be affecting the above.

However, please remember that historically during the last few weeks of the year, many students are studying and taking their finals, personal budgets are tight due to the holiday season, we notice things such as more nsf rebill declines than usual, etc?when looking at your ratio, please take seasonal factors such as this into account, I have noticed that things are slightly more sporadic this time of year...

Today has been ubershitty, yesterday wasnt all that great either

Yeah its been up and down, holidays probably nothing else. I thought I was going to die last month, but it evened out in the end. I think it will even out this month as well.

Today was a decent day for me.

So CCBill also earns less money in December?
:evil-laug

same here, worst day ever

why don't you guys answer my mails?

Corvette, we discussed this over emails and one can almost agree with your point of view but when other figures are taken into account, CCbill's performance appears to be dramatically poor.

I have been with IBILL all this time and for 18 straight months I saw my rebills grow month after month -repeat, month after month, which only makes sense when you have 30/40 new sign ups a day- so after a while rebills amount for far more money than new sign ups, which keep fueling the cash flow.

After IBILL's drop out and having CCBill as my new processor ALL I SAW was a steady destruction of my rebills, week after week and ALL new and successfull efforts to increase traffic have been met with no changes in income, the only thing that matters. In other words, I have been wasting my time. I am not talking down your company but it is time to take us seriously. If webmasters are bringing good business, a justification as the one you have raised is unacceptable for the level of sales that seem to be missing (I include rebills, of course). Perhaps, this is only a bug... or a way CCbill treats rebills, I do not know. But whatever it is, you must know that rebilling is incredibly poor and this is a fact. I have an 18 month history to compare my rebills with.

Today, I see with dismay my daily rebills lower than my still low levels of sign ups... What is the answer?? Should sponsors get their own merchant accounts and relegate ccbill to a second or third alternative processor? In case you are not aware of this, this is presently being discussed. Is this what you guys want for your company? Have you already amassed such a fortune that you do not care having a less than perfect billing system?

The rest of this week had been slow for me...like 0. lol
But today it came back.

1:800
1:2000
1:1500
1:1300
1:2000
1:2200
1:8059 -today

past 7 days

interesting

traffic patterns/quality may change due to the aforementioned factors (holidays, finals, etc), I am not saying that all sites are necessarily down...some dating clients are hitting hit record highs now, for instance

I've had the exact same experience.

hy777, i appreciate your viewpoint, i apologize because i do not recall specifically what we had discussed... I can say that we welcome suggestions and recommendations about how to improve each one of our systems. From reading your post it does not sound as if you are speaking about new sales, just rebills; my first thoughts were that theoretically, rebills should rebill until:

a the consumer cancels
b the card gets declined by the bank

to troubleshoot your issue, I would suggest that each of the above get broken down to get the specific daily stats for each area and see if anything had changed, the card declines from bank could even be broken down to see the specific decline reason, (account closed, nsf, etc) did cancellations go up, did bank declines go up and for what reason, etc?

We can assist in helping you get some of this data from the stats. Perhaps you can even compare what you find with stats from your previous processor. Send an email request to [email protected] with your account number and the dates and they can check it out, I am interested as well so please cc me on it. You could certainly create a graph that could compare daily new sales to cancellations, as well as an daily active member count graph, to see if you notice anything strange

We can look into any issues that are discovered, but to be honest with you, it is not very often we hear rebill complaints, perhaps myself, at least...anything that comes up we can check out

[email protected]

For my sake, blaming ccbill for bad sales is like blaming my mom for my bad grades (if I had some bad grades :))

I'm very satisfied with you guys (corvett ++)
3 signups today with only tgp traffic! Thats a good day.

At first impression, your helping atittude appears to be the right one for overcoming problems. However, a more analytical reading of your answer (and previous answers) discloses the fact that CCbill is clueless regarding its own problems. It is not us, webmasters, who are doing something to lose rebills (that had been there for years under other processors). It is a CCBill issue! (and our problem, unfortunately). And we, webmasters, are not guinea pigs or beta testers who should spend our time trying to find out what is going on with the rebilling. If we want more money when promoting a revshare program all we need to do is to sell more. Rebills will kick in, on time. But this is NOT happening.

Yes, I am pinpoiting to a rebilling issue. If I were to spend my time doing all the analysis you imply I should get hired full time by your company with some fat monthly check since I will have no time left to run my business. I am here to sell. Not to find out why my processing company cannot keep up with rebilling a card that has already been flagged green. I am familiar with non-adult merchant accounts (my own) and I am familiar with both rebilling and scrubbing issues. I control these. When I am positive that a transaction is fine and I cannot run it -for example foreign traffic which is associated with a banking system that has not addressed CVV2 or AVS- I just turn all scrubbing levels off and run the cards only with a name, number and expiration date. That's it. There is NO reason why a bank would decline a transaction from a card that has passed all fraud tests (rebills). As for your second reason -clients not rebilling-, I can hardly accept that this is happening. Again, I have 18 months of watching these figures 15 hours a day every day.

It makes sense you do not hear about rebilling issues often. Rebill problems are VERY difficult to identify. These transactions are not easily match to traffic so chances are most webmasters overlook the issue. For your information, it was me who contacted CCBill on October to movilize your programmers to run a script that would match referrals to sales to match traffic to ids and credit rebills to affiliates. Some of us watch our numbers like a hawk. Those were about two weeks of rebills that would have been lost and God knows what could have happened if I had not pushed for an answer. I got discouraged by customer service reps at each point, possibly not in purpose, but with the atittude of 'how do I know that there is something wrong?'. A similar response as yours. Well, it turned out that there was something wrong. (The problem was specific to just one program, so no general issues here). Checks came out almost a month and a half late. At the time, most webmasters I contacted that were having the same problem were silent because they either didn't know what to think about it or were hoping that -as said before- figures will magically even out. But there was a general sense that something was not right. So you still think that everything is perfect in CCbill's system? What other proof do you require?

The fact that you are asking for help causes a poor impression. It is my understanding that CCbill is the number one processor in this industry. If the figures I handle are correct, IBILL had 700 or 800 mil in transactions at its peak. Could CCbill now be a 1 billion dollar company? If so, why would a billion dollar company come out to a forum asking for help. The implicit message here is that your organization lacks a dpt. that would analyze what could be wrong with your business, a sort of quality control unit. For the record, your business IS PROCESSING transactions. If CCBill employees can't find out all the reasons why processing may fail, or where are the failure points for rebills or what kind of traffic raises red flags and freezes sign ups, it could be an evidence that work might be sloppy in Colorado.

Finally, the 'even out' deal at the end of the month does not work for the average webmaster here who depends on weekly payouts of a couple of hundred dollars to buy groceries or pay a mortgage. Those who think this way are sitting on a well deserved financial cushion or on fat reserves.

P.S. Our email exchange was probably one more of other dozens of exchanges you might have had with webmasters already. So it is of no consequence.

> 3 signups today with only tgp traffic!


I am not talking about 3 sign ups a day, but 30 or 40 and a level of rebills you can only dream of. There is a problem here.

Bout time somone started sticking up for us!! :thumbsup :thumbsup

hy777,

I, for one, am glad someone else is confirming issues starting October. After a record day - which isn't much compared to most programs - we saw days going back to the startup stages. Checked with others - nobody noticed problems the days we did. They started seeing the same patterns about 1-2 weeks later. Granted this is when CCBill took a mass of new clients from IBill - perhaps that had something to do with it - because it was after this, that we started noticing differences that couldn't be ignored. Yes, client support checks up stuff & yes, the answer is 'nothing wrong on our end' or 'can't duplicate the error' so we have to wait for another problem to come back - screencap it - record it on camera or something for them to check what we are saying is in fact what we are seeing.

Yes, I also know of the big programs who confirm 'this is their record day' - ok cool - good for you, but there are a whole bunch of us not seeing that, noticing differences and perhaps you have too many numbers for it to show, but if there's a problem found because of the little folks that will add to your sales, I'm sure you'll be glad we're reporting it.

CCBill is a reputable company - Corvett is a remarkable employee - he's always around to check into things that sometimes aren't responded to in a clear fashion. What we're saying is that there is a problem somewhere - get some troubleshooters in there to test & re-test everything - create scenarios unimaginable and re-test cuz there is something that is slipping - either the surfers aren't getting through from site-to-sign-up or transactions not getting through & turned away or somehow something is definitely missing in this system.

Sorry to disappoint you guys but we had a record day today. This month has been fantastic. I will admit the 7th, 8th and 9th were so so sales days but the rest of the month has been outstanding and today has been off the charts. A HUGE DAY!

We were an ex-ibill customer with a large database of rebills that were moved over to ccbill and i must say I'm pleased. Our rebills are growing monthly and ccbill has been kicking ass for us. Thanks for everything Corvett :thumbsup

Shap,
Looking at your join page, I believe the surfer enters data through your servers first prior to reaching CCBill pages, correct?
If this is the case, then it may be a point they have to look at. I've spoken with big affiliates who tell me they see the differences on sites that use CCBill pages directly and not with sites that have their own management systems that lead to CCBill join pages. Some have also verbalized on threads last month that this makes a big difference in their conversions as affiliates.

Your site rocks, have been a fan for many years - would have liked to meet you when you were in Montreal in September (if I recall correctly).

Hi Phillip. Thanks for the kind words. Drop me an email shap at twistys, i'd love to talk more with you :)

You are 100% right. We stay very far away from any processor affiliate tracking. I'm not a fan of the ccbill webmaster tracking option and personally feel that anybody sending traffic thru the refer.ccbill.com links is definitely not getting full credit. Ccbill is a top notch company however every added layer of tracking adds potential for sales to get lost. It's not ccbill's fault and not the webmaster's fault, it's just a fact that the more layers you add the more information will get lost.

Shap,
Thanks for seeing our end of it.

I'd like this thread to stay on top in hopes that a thorough analysis is given to the present system and any adjustsments made for all of us to benefit in the end. We all want to make money - none of us want to see bad sales days - especially when you're putting a lot of effort on growing & your affiliates are probably working twice as hard to get you there but you see little results to reward you.

I'll be emailing you for sure! Again thank-you.

I can't complain either, nothing unusual going on for us. Yes, we use a custom affiliate tracking system too yet, we have some affiliates that still use ccbill redirect and sales seem to have been normal for them as well. Only thing is the admin area was loading a bit too slow for me earlier this week, fine today.. other than that no complaints.

hy777,

my brother is finishing up his finals this week at ASU, he has been studying all week and he begins his winter break next week, as well, at least 1/3 of all retail sales occur between Thanksgiving and Christmas, consumers are spending money and the motivation, as well as the funds, may not be in their accounts this time of year...my guess is that this factors may affect at least a percentage of sales for some clients...as a matter of fact, i recall addressing similar issues around this time last year

with all due respect, our income is a % of what we bill your clients, i spend a good portion of my time creating graphs and reading reports and i had not yet came across anything that we can control regarding customer cancelations...if you can find something that we can improve on in this regard, i am all ears; if the customer does not want/cannot afford the membership, or their bank account does not have funds in it, our hands are tied...

lets do this, send me an email, ill reply with my number and you can call me monday, or earlier, if you wish, and we can spend a few minutes looking at your active members...i am interested in looking at your account

please excuse me if i dont reply to this thread until the morning


[email protected]

> Corvett is a remarkable employee.


I totally agree with this. No doubt.

But my feeling is that Corvett's approach is not / will not be effective, in spite of his good intentions.

Seems Steady here...

"Sales have never been better. A record month thus far" - Sponsor Program Bot:winkwink:


In all seriousness, things have been quite steady.

Maybe hy777's problem was that Ibill was scrubbing less, so they accepted some cards, but then CCbill declined them so they didnt rebill.

But I agree, when a card was already accepted, then it should be rebilled with no problems...at least common sense would imply that.

This was not the issue. Main problem are REBILLS which are definitively very weak on CCBill. I think hy777 has given a quite impressive description, why not read it?

Well my common sense says thou if the member maxed out his CC it will decline a rebill request, if the member didn't pay his CC bill for long enough to go delinquent the rebill request will also be declined. C'mon more money we make, more money ccbill makes so it's also in their best interest to bill/rebill as much as possible. I find ccbill scrubs at around the same rate as any other processors I used in the past.. and that would probably be all known processors.

Our sales are way up for our mainstream sites and slightly down for our adult sites over the past few weeks. It is just that time of year. We use Netbilling and CCbill and they seem to be consistent and we control our own scrubbing on the Netbilling side so it seems to be the same as we have not made any scrubbing changes in about 6 weeks there.

Z

thanks


let me point out that our admin has fascinating information; with a little work you can create graphs that can plot out (during a date range) how long your customers have had a membership before they canceled, the average, defined by trial amounts/ standard membership, you can create a bell curve type report that plots all this as well and see if and how it has changed through time, you can find out each individual reason for cancellation (not satisfied with content, only wanted trial, content not as stated, if it was a bank decline, for what specific reasons; nsf, account closed, etc), and be able to break that down to the consumer detail, as well as a dozen other reports that I can not name off the top of my head?to notice any peculiarities or changes and be able to gauge what the actual effect is and to then determine how to counter it.

Your position seems to be that, ?well, its an issue that we are all having and you need to figure out what is happening and solve it??and that is respectable, but i was analyzing a clients reports yesterday afternoon, and we saw that due to some changes he had made to his sites, his average member retention went up in Nov. compared to 6 months/a year ago?his size was significant and the retention for his site had improved, so it does not appear to be a global issue with cancellations

We can look at your account Mon, if you wish, to plot out your cancellations and get it checked out

What a load of crap. You moved from one processor to another, and you saw some changes. So fucking what. Stop blaming CCBILL, and change your 2 year old tour pages and redesign your members area and update it.

Whats really sad is most poeple who complain or blame CCBILL, come in here like they are Gods of sales, when in fact they probably do a lousy 20 sales a day. And I BET you all that 90% of the time Corvett asks someone to email him, they dont. Because half the time they talk it up far too much on the board and dont want to look stupid on the phone.

Just give it up. Im so sick of hearing about how CCBILL is imperfect. Just leave then, they are not the only company that can bill your traffic.

It's impossible to have a 100% perfect system. CCBILL has had minor issues here and there, nothing a short delay didnt fix. But they ALWAYS processed transactions. Other companies will fully go DOWN for hours and not even give you the courtesy of an email so you can plan and maybe switch your primary.

Stop saying you have records from 18 months ago. Nothing is the same today, 18 months ago is a very long time and YOU WILL see changes no matter what youre cmparing. You need to focus more on how to change and climate yourself and your business to the industry's changes.

It's not CCBILL, it's you. Now just get over it.

1:127 today

cant complain at all today..wish every day was like this

Sales per day in this month:
2 1:705
3 1:398
2 1:661
3 1:394
3 1:1090
5 1:714
0 0:3822
0 0:3097
0 0:4326
0 0:3202
0 0:3368

Now divide 3 and 5 into my hits each day. You will see that each day had I received the sales I would continue on with a 1:700 - 1:1000 ratio.

This is very strange. 5 days, ZERO sales but I am selling like normal on every program that doesn't go through CCBILL's hit tacking (the sponsor uses NATS for instance).

Something is going on... Do I need to stop promoting CCBILL when the sponsor doesn't have their own tracking software?

V_RocKs,

Please contact me at your earliest convenience and we can run more tests to verify that you are being credited for sales. The test I ran yesterday with my credit card worked and was credited, but I'd be happy to test this further if you'd like.

I see a thread like this everyday. sheesh. Just because you're having a slow day with sales doesnt mean the entire CCBILL network is slow. Contact your rep and find whats up if its bugging you that much.

I added a Bunch of TGP traffic, and now my ratios are bad, what gives?






















The above is True, with sarcasm!!!!!!!!!!

Corvett, you won me over.
I already looked at the information CCbill provides -very complete-in numerous occasions. I will take a closer look in the next few days and will contact you only if I am certain I have found factual data. Otherwise, I will be wasting your time as well as mine. And neither of us can't afford to do this. Thank you.-

Sure little mikeboy. Feeling better now? Is nice to feel like a stud, huh?

Now, go lick your balls for a minute before honoring us with more of your moronic wisdom.

Come on man, who wouldnt enjoy their point being made by someone else?

Sell your text tgp, theres no more money in this biz.