Von Dutch in Santa Monica
 

Here is an experience I had at the Von Dutch location at the Promenade in Santa Monica..

I sent this to Von Dutch corporate...

Discuss..

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I am writing you to inform you of the extremely negative shopping experience that I had at the following location:

1220 3rd St. Promenade.
Santa Monica, CA 90401
Phone: 310.587.3525

I was in town for a business convention (I work in the adult industry) I had chosen to stay an extra day so I could visit a few very specific stores (Including Von Dutch) that cater to my fashion needs and maybe pick up some impulse buys. One of your sales reps (not sure of her name, dark skinned shoulder length hair, evening shift) was on the phone with her manager, talking about the store.

I went up to the counter to purchase a shirt with my credit card and ID in hand, ready to get back out on the promenade and shop more. Your sales rep was talking on the phone and ignoring me, At the point where I felt I was being ignored I said "Mam could you please tell whoever you are on the phone with that you have a customer to take care of?" She completely ignored me and did a side step and rolled her eyes..

At this point I became extremely upset with the fact that she could not show some common courtesy and look me in the eye and tell me that she would be right with me. She dilly dallied around more on the phone and started to move to my shirt I wanted and grabbed it to start folding it, meanwhile still not acknowledging me. I grabbed my credit card and id and said "Screw it I don't want the shirt now" I started walking off and she said "I'm on the phone with my store manager" which was extremely laughable..

If anyone should understand the importance of sales and customer satisfaction it is a manager. I highly doubt she told her manager what had just happened.. I overheard her saying that the store had only done $5300, maybe that is because of her poor sales effort and attitude..

I went across the way to Lucky and got a new shirt that I liked. I was still steamed about the whole thing I asked a female sales rep at Lucky what she thought about the whole thing, and she agreed it was very rude and appologized to me for my bad experience in the Promenade.

I really hope that you right this situation somehow, I hope this sales rep is somehow repremanded for her actions. She left me with a bad taste in my mouth for the Von Dutch label.

Von Dutch sucks. I wouldnt be caught dead wearing those clothes. In a few years no one else will either.
Serves you right for wearing such a lame brand.

smack down !

On a side note you dont need any von douche wear. You got your own pimp style.

My whiney bitch uncle writes letters like that.

Get's him free stuff, but he's still a whiney bitch.

There's a good chance you'll be receiving a gift card. :Graucho Some people make a living off of that.

Hmmm...that's unfortunate. I suppose what goes around comes around.

You know.. I really wanted that shirt.. it is not even on their website, but I really did not want that chick profiting on commission from being the way she was..

Me being a whiney bitch or not, It's common courtesy to look someone in the eye and tell them you will be right with them.

Maybe they will ask me what shirt it was and hook me up.. I just wanted that shirt.. lol...

I totally agree with you. It sucks, same I had here with CD stores. When I buy some cd's in the store, they look at you why buy it here, I'm busy on the phone with my friends.

Funny how they complain that stores dont sell cd's anymore.

Besides that. most know shit about music.

Andre

http://www.vondutch.com/pd/p/5014.html

$42 for an ugly T-shirt because it says "Von Dutch" on it

No thanks

Yeah but you'll be cool, like all those celebrities on MTV.
$42 is a small price to pay to tell the world you can follow.

This one was a graphic T, not the standard Von Dutch logo. It was a black shirt with an awsome red, orange, and yellow graphic on it..

total crap... the first brand where the imitations are better quality then the original :Graucho

Retail businesses usually will hook you up. I forget what it's called exactly...but it's something like...for every happy customer, that customer will tell 5-8 of his friends about his happy experience. For every unsatisfied customer, that person will tell 12-15 of his friends about the bad experience.

Von dutch went out of style about 6 months ago! dont wear it

did you at least leave the shirt on the counter to make her put it back up herself?

dude that situation should never happen.. i know how pissed i was so i can only imagine how pissed you were.. o well we ended up walking across the street to spend our $

some fucken people though... shit

Some former porn girl actually runs that store.

BTW, what the hell are you doing wearing Von Dutch crap anyway?

Von Dutch = Played out ... it was a blessing in disguise.

That chick at Lucky was super hot... Really nice too..

Well she should punch that girl in the mouth for me...

This shirt was not like the normal Von Dutch shit.. It stuck out like a sore thumb to me.. And I liked Von Dutch when it was just a old man who loved his art, and they made bootleg shit with his stuff on it..

yeah i wouldnt kick her out of bed for eating crackers thats for sure..

imma hit ya up in a hour or so in regards to what we talked about :)