FUCK ADAMANDEVE.com
 

I've bought things from them before and had excellent service.

This time, I placed and order and was automatically signed up for their adamandevegold.com site.

When I got my e-mail order confirmation I was also sent an e-mail informing me that my free trial in their site began and I would be rebilled in 7 days.

I never requested nor agreed to this.

I'm really disappointed in a company that I've had excellent luck with in the past.

Anyone else had problems with Adam and eve recently?

You'll be mighty happy for that membership when your butt plug shows up. Stop your whining.

that sounds odd - i couldn't imagine a thrid party processor allowing that?

here's the 2 emails I got:

____________


Dear XXXX,

Thank you for your purchase from adameve.com! We appreciate your
business. This email is a confirmation of your order. Please print
it out or save it for future reference.

Also, Your account with Adam & Eve Gold is now active! Visit
AdamEveGold.com now to take advantage
of your free week's membership! At the end of one week, you will be billed
for your first month's
membership unless you cancel your subscription in the My Account section
of AdamEveGold.com.

ACCOUNT INFO ONLINE: Now you can view all your Adam & Eve orders
regardless of how they were placed, web, mail or phone. Just log in,
click on my account, scroll down to order history and you are there!
https://www.adameve.com/login/login.asp

Please include your name and address plus the following information
in all correspondence concerning your order:


Name: xxxxx
Order number: xxxx
Date of purchase: 11/1/2004
Total: xxxxx
Payment method: VISA

__________________________________________________ ______________________

Billing Address Shipping Address

xxxxxxxxxx

Description Item Qty. Price Your Price Total Ship Date

xxxxxx

Free Gifts

Girls of Adam & Eve 1494 1 $29.95 Free Free Now

Subtotal: $29.95
Tax: $0.00
Shipping: $5.95

Order Total: $35.90
Your total order savings are: $29.95

__________________________________________________ ______________________

If you have any questions about your order, please contact us via email
at [email protected], or you may contact our Customer Service
department at 1-800-293-4654. We are here to serve you 24 hours a day,
7 days a week.

Sincerely,
P. Mosse
Online Order Desk

__________________________________________________ ______________________
You have received this message as a user of adameve.com. If you wish to
no longer receive occasional e-mail updates from us, please visit
https://www.adameve.com/services/customer/account.asp,
login and update your user preferences. You may also simply respond to
this letter with "REMOVE" in the subject line, but you have more control
to fine tune your email preferences by using the link above. Thanks again!

Your membership to Adamevegold will automatically renew after 30 Days.

_____


Then I got a second e-mail that said this:

____________


Your AdamEveGold.com Subscription Is Now Active!

To access Adam & Eve Gold, use your current AdamEve.com login information.

»You will be billed $19.82 for a full month's membership at the end of this week. To cancel your membership, please visit your My Account section and select "Cancel Membership".

» You have received this message as a user of adameve.com. If you wish to no longer receive occasional e-mail updates from us, please click here to remove yourself from our mailing list. Thanks again!


Internet Privacy Policy | 18 + Only | Webmasters

To Order by Phone, Please Call: 1-800-293-4654
Copyright 1996 - 2003, PHE Inc. All Rights Reserved Worldwide.
Material in compliance with the record keeping requirements of 18 U.S.C. Section 2257.
Custodian of Records: P. Harvey, 302 Meadowlands Dr., Hillsborough, NC 27278
___



So I e-mail the cust serv address with this:


___
From: XXXX [mailto:[email protected]]
> Sent: Friday, November 05, 2004 12:31 AM
> To: AdamEve
> Subject: Order #XXXXXX
>
>
> I got an email saying I would be rebilled for adamandevegold even
> though
>
> I never signed up for it, I only placed an order.
>
> I want to be sure I will not be billed for any website subscription,
> and
>
> I'm very disappointed that I was subscribed without my permission.
>
> The email address on my account is XXXXXX
>
> Thanks,
>
>
> --XXXXXXX
______


To which I get a response:

_____

On Fri, 5 Nov 2004 1:59 am, cservice wrote:
>
> Hello,
> Thank you for your Adam & Eve e-mail. We have cancelled your
free
> trial membership to AdamEveGold, effective today. There will be no
> billing to your credit card for this service.
> If you have any further questions or concerns, please feel free
to
> e-mail us anytime.
>
> Thank you,
>
> Julian
> Adam & Eve Internet Customer Service
____


Not really explaining how I was subscribed, I sent back this:


____
To: cservice
Subject: Re: Order #XXXXXX


Can you tell me how I was subscribed to that service in the first
place?
____

To which they sent me:

____


Hello,
Thank you for your Adam & Eve e-mail. In researching, you
received free gift item #1494 GIRLS OF ADAM & EVE. We assume this free
video offer came with a free seven-day trial to AdamEveGold, as most of
our free video offers do.
If you have any further questions or concerns, please feel free
to e-mail us anytime.

Thank you,

Julian
Adam & Eve Internet Customer Service
_____

Interesting huh?

Here's a link to the free video offer, can you tell me where it says anything about a subscription or a rebill?


http://www.adameve.com/free_gift_offer.asp

I'm telling you I've really never been more pissed off at an online store.

I can see why there are hundreds of thousdands of chargebacks in this industry.


Anyone else think this is quite sleezy, and maybe even illegal?

Surfers...

:1orglaugh

Oh shit. :1orglaugh :1orglaugh :1orglaugh :1orglaugh

hey now, I've been here for a while, so dont pass off that "surfers" bullshit on me!

:winkwink:

I just figure the best way to retatilate against what I feel is unfair practices is to talk about it on an industry board.

I just wondered if anyone else has had simular experiences or otherwise found their methods to be sleezy as I did.

If 90 % of you all told me I was a dumbass for ordering from them because theyre known for that shit , then I guess I would just be more careful and tell people to avoid them, however, I had good experiences in the past and figured they were a reputible company.

However, I guess not.


I mean I'm not completely off the mark am I ?

I looked on their site again, and see nothing about free trials or rebills or anything.

:321GFY

It was a christmas present for you too. Way to ruin it, ass.

As a promoter of them (there are number 6 on my list) I want to know the deal with this..

So you got a FREE trial, and will be billed in a week? What are you whining, jerk off and cancel in 5 days.

I dont agree with you being "Slammed" into the getting the free 1 week membership. Imagine if you ordered something off an info-mercial and with one of those bonus items came a rebill charge which you never knew about.


Complete bullshit...At the very least they should have gave you the option of not opting for the membership (unchecking a checkbox).

I would let the charge go through then CB the fucker...Teach them a lesson, to ASK before attempting to hit my CC for money.

Here's the last e-mail I sent/got back


-----Original Message-----
From: XXXXXX [mailto:[email protected]]
Sent: Friday, November 05, 2004 5:36 AM
To: cservice
Subject: Re: Order #XXXXXXX


Can you show me anywhere on the pages with the information about the
free video that states it comes with a rebilling subscription?


______

Response:
________

Hello,
Thank you for your Adam & Eve e-mail. Again, as stated in
previous correspondence, we are not clear on why you were given a free
seven day trial to AdamEveGold. Typically with free video offers, there
is a free week of AdamEveGold attached to the movie. We can only assume
this is how you were enrolled. At any rate, the membership has been
cancelled therefore, will not rebill.
If you have any further questions or concerns, please feel free
to e-mail us anytime.

Thank you,

Julian
Adam & Eve Internet Customer Service
_________________





Now I'm really pissed

How the hell can you run a site and not know how I was subscribed to something???

I would have let the bill go through and chargeback that shit, but It was a debit card and that shit is a major hassle with my bank.

It's about principle now,

suesheboy, you promote them, have you ever had a sponser do something like that?

I have looked all over their site and find nothing about free subscriptions anywhere, when placing an order.

Boy I'm heated.



:feels-hot :feels-hot :feels-hot

Who gives a shit. Get a life.

Because there was never any mention of this "free trial" anywhere, and I only noticed becuase I looked at the e-mail invoice for my purchase.

Fuck, that's suck big time!

Gee I dunno, since this is an industry site, and the forum is called "program discussion" I would think it just may be of interest to anyone promoting that perticular program.

I dont see you telling people to get a life when they talk about not getting paid by sponsors, or when they discuss problems with their sponsors.

Damn, I would at least think that with all the bullshit on GFY these days, people would at least allow some business discussion without being complete asses.

Don't you know... GFY became the Unofficial message board for the Democratic Party :1orglaugh

Lol, right, no shit!

How's that different from any Pay-per-signup programs cross-sale?

Slamming in the adult bizz. Geee a 1st! Bet somewhere in the fine print, they said there is a free subsription included. I didn't take the time to look though. Like you don't find this type of BS in the mainstream either.

Biz discussion is more webmaster to webmaster here. This is a site for those in the biz and not surfers. So you have pissed some off because you're a surfer. Hey people get called asses and morons in about any dispute type thread anyway. You may call me an idiot if you feel like it.

Oh, this is not customer support for adam n eve. You did the right thing in emailing them. Give them more grief if you don't like their response. Report them to the BBB if you feel like it.

Other than that have a nice day.

Hey Rakeback!

I looked up your order and you got the special promotion where if you read it "http://www.adameve.com/newcustomeric.asp?sc=WANC0034" it describes how you will get a 1 week free offer to adamevegold.com. Not to mention that you also were notified via 2 emails 7 days prior to even getting a charge on your credit card.

If you need any further assistance please feel free to email me at [email protected] so I can assist you.

Sean Trotter

First of all, I'm not a surfer,

second, I'm not a new customer to adam and eve, therefore I would think, when I am offered a free video during checkout, any subscriptions would be mentioned.

Go ahead, try to order something, and go through the checkout process, and see when youre offered free videos, if it says anything about a subscription or if it even mentions A&Egold.


It doesnt, that's why I'm so pissed.

If its in print somewhere when I'm checking out, thats fine, but its not.

Also, I ordered in the past and got a free video with no subscription.

Something is either A.) wrong with your website scripts and people are being subscribed incorrectly, or the notice is missing,

or B.) you dont have any problem slamming otherwise happy customers.

I appriciate you looking into this for me, would you please check into what I'm saying about having absolutely no notification, and that the offer you mentioned says it's for new customers, while I've been a customer for over a year?

I hate to have anyone in the same biz get bad PR, I brought it here so 1.) people would be aware, and 2.) someone could hopefully fix it before you start getting 1000's of chargebacks.

Before I placed this info on the board I would have made sure that it was taken care of with them, and made sure that I had not made any mistakes during the purchase.

I tried, I made 3 e-mail attempts that were all answered unsatisfactorily.

Thus I bought my beef here, just to make sure, I 1.) wasnt crazy, and 2.) other sites aren't doing this and it's considered accepted.


Since then I appriciate someone for A&E posting here, and I have written them via their email posted for more specific information.

At this point I'm trying to relay as a customer a serious flaw with their system, as the poster from A&E stated the supposed package offer I ordered came with the free trial, the problem is I didnt order that package.

I e-mailed him with an order number so hopefully they can track down what exactly happened, and since it's saturday I would expect it to be monday at the earliest before I hear back.