How is this for service?
 

About an hour ago we had an issue with a couple of our servers. As usual the provider made up some stuff, and was virtually of no help. So I used the emergency contact for the sys admin we hired, He happens to be in Russia, so with the time zones, I would not expect to see him online for another 3 hours.

Not only did he contact me within 15 minutes, he contacted me from the fucking hospital where he just got out of surgery!

That is what I call devotion. Best money I ever spent was putting him on retainer.

Great to hear. Did he help you fix the issue.

My goodness that is some fricken devotion! Good Stuff Baddog!!! :thumbsup

everything magically restored 5 minutes before he contacted me . . . I had my doubts the problem was ours, but I contacted him just in case

That's rare

I always expect to hear back from him quickly, but when he told me he was in the hospital and just got some pins and a plate removed from his hand . . . well, I was glad that we pay him up front (my decision, not his request).

It is good to keep the help happy
:thumbsup

im still mad @ you ... you made me call the cops! :(


lol

I am sorry . . . . . I could not help myself

Nice ! What's the place ?

That's good service alright. Rare to find nowadays.
It reminds me of a couple of incidents
I've had, one lately, one a long time ago.

Not too long ago one of the major boards went down
and the regular admin wasn't around, so they called me.
I hadn't ever talked to them before, but they had
gotton my name from someone who I had done some work for.
Anyway, so I ask the guy for the user/pass and within
about 10 seconds after he tell me I tell him "Ok", it's back up.
The next two sentences -
I'm fixing the original cause of the problem now. Ok, done.
That was like the first 30 seconds of the conversation,
so of course I've been doing work for them ever since.
I sure got lucky that the problem was one that could
be fixed so fast and I was able to impress this HUGE client.

A long time ago another client who had me on retainer
called and as I was talking to him he heard the sound
of plaintive women. When he asked me what the racket
was I told I'd been in the middle of taking care of two
women I had met.
He shouted - "Well damn, finish that and call me back in 15 minutes!" and hung up.
:)

holy crap thats really dedicated, send him a get well soon card!

well i must say the same about my server admin..:)

Bring this guy over from Russia. He's probably one of few Russians you can depend on.

WG

Its fridy night I was on hold with tech support for 4 hours long distance this morning... apparently they don't have an 800 tech support line for people that pay for it already.


After i got phone ear from listening to bad music I started a live chat from their website here's the 3 hour conversation while i was doing other things.


Please wait...
All Customer Care staff are currently assisting others. Thanks for your patience. We will be with you shortly.
All Customer Care staff are currently assisting others. Thanks for your patience. We will be with you shortly.
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All Customer Care staff are currently assisting others. Thanks for your patience. We will be with you shortly.
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Hi, I'm 'Quinton'
Quinton: Hello how may I help you
John Carter: I'm getting database errors in slmailpro
John Carter: its an upgrade/new install
John Carter: -2147217900 is the number it gives me
John Carter: [ODBC Access driver] unknown
Quinton: This is a new installation or an upgrade.
John Carter: its an up grade but I'm not importing the old data. I want to set it up as new
John Carter: it won't allow me to add users or virtual domains
John Carter: hello...
John Carter: hello...
Quinton: Hello
John Carter: can you help?
Quinton: Sorry, I had a little PC problem on this end
John Carter: my email server has been down for 24 hours
Quinton: This is a new error message, we have not seen before. What O/S and Service Patch level do you have
John Carter: if you can't help I'm going back to 5.1 I can't afford for my mail server to be down this long. I sat all morning on hold long distance waiting for 1 person a head of me. and now I'm waiting in chat.

WOW! That's great service! Glad you were able to get everything taken care of!:thumbsup

And yes My name Is John Thomas Carter II and I work in porn.
Represent!