CCBill - What a bunch of idiots....
 

We set-up CCBill back in June of this year, to add to our cascade system with NATS..

Filled out all the paperwork, faxed in the contract, and got everything set up..

Started processing transactions through them, and finally added them to our cascade...

Now 3 months later, I get a call from our accountant, saying that we've not received a check from CCBill yet...

I contact CCBill via email, wondering what's the deal with the check...

The response I get back is : "Page 4 of the contract has not been successfully sent to us and so there is
a hold placed on your account until we receive this page. Can you please
fax/mail in the missing page so we can take your funds off of hold?


Regards,
Milissa B.
Client Support"

I find it rather odd, that they will set up the account, and allow us to process transactions, yet they never got page 4 of the contract, add onto that, THEY didn't contact me to tell ME they didn't have page 4, I had to contact them to find this out..

WHat a bunch of idiots.. Glad they're last in our cascade....

Thats gay.:321GFY

Well at least they processed and your gonna get ya $$$'s
CCBILL have always been really helpfull and never had any issues like that.

BB-Rick, if you want to work together to get this resolved timely and efficiently, then please contact me.

45471840
[email protected]

if you are just frustrated and want to vent on the boards then...

Don't get me wrong, I'm not saying CCBill is a fucked up company or anything, but in this instance, and it may be an uncommon occurrance, just seems weird to me...

Mark,

Chekc your ICQ, as I am trying to contact you to get this worked out..

Thanks

If it took your accountant 3 months to figure out something was wrong, then I think you should reconsider who you're calling an idiot?

"Cassé"

http://brice.the-asw.com/images/fan_...0001.Shane.gif

Ccbill is a good group. They will take care of you. And look at it this way, you are going to get one big check :thumbsup

That is being addressed as well, but when processing 1st got set up, transactions were not immediately sent through, as the system on our end had to be completed, then there's the hold back period, so realistically the 1st check shoudl have come around the middle of last month, but still I see your point, and this is being addressed...

oh you don't say :Graucho

Just got off the phone with Mark, and the problem seems to have been resolved...

Thanks goes to Mark for his quick response, and clearing up the problem..

:thumbsup

Im sure they were getting some nice interest off of it as it sat there.

Quick on point service is all I ever recieved from CCBill:thumbsup

Oh yeah and a lot of checks too.

Why not just call them? From the boards you know the higher ups are .

I realise you were frustrated; but.....sensationalistic thread headings, such as yours was unwarranted...

Especially when a five minute phone call would have solved the problem.....

That and talking with your accountant sooner than three months.

I've never met a CCBill person I didn't like....we've been with them for a long time....

It's even a free call....with that new fangled 800 thing they have..

Glad to hear it's all straightened out.....

yeah.. me too. they said they never received mmy fax when i had the letter of transmission in my hands along with a copy of the contract. I spent like 25- 30.00 to fax that shit out to them for nothing. Then all was settled then they wouldnt release the checks til my husband and I signed a paper stating blah blah blah. then I had to fax the 1-900 addendum. Bahhh!! So I know what you're going through. It's very frustrating.

We have been using them for 6 years, and have never had a problem.

Make a note of who your sales person is and always call and ask for him/her.

That way there is accountability.

CCBILL is probably the most reliable cc company on the net.

And they did not get that rep being sloppy.

yikes dude, no good

I humbly apologize.....I was keeping them all so busy with errands :Graucho

I'll have them acceot your fax now :glugglug

they've always contacted me on issues like that

:thumbsup