Pool.com rant:
 

There's a big difference between 48-72 hours and 30 days. I signed up with pool.com the other day in order to pre-register a domain name (well, I was considering it). Instead I actually bought one from their auction.

To my surprise, I found an additional $60 charge on my bill. I checked it out; it turned out to be a pre-authoriztion which, according to their FAQ, would be returned to my account in 48-72 hours.

No problem.

Long after 72 hours, the $60 verification charge was still on my account. I messaged my card issuer to see what was up; they replied that unless Pool.com released the verification charge the hold would remain for 30 days. I had a problem with that!

so I emailed Pool.com asking them to release the hold, as it had not automatically expired after 3 days (as they had indicated).



Nice customer service. " It's not our problem. STATUS: SOLVED!"

:mad: :mad: :feels-hot

:mad:

very poor indeed

very poor service.

I hope there is some way you can get the problem fixed.

what bastards, I would chargeback

That sucks! And I don't understand the $60 charge. If they need to validate the card they could charge something trivial like $5. What's with the $60?

I've emailed them back again. Let's see what happens.

Here's my second email to them:

Here's their reply:

:feels-hot

I am now replying to them with a link to this thread.

I've signed up with them about 2 weeks ago, hopefully they don't try to pull the same on me :helpme

Actually, I read their terms and conditions page... I don't see how it applies here.

What this guy seems to be telling me is, they don't really give a crap. "Send a FAX? Oh, no! that's WORK!"

I hope this guy's bosses get wind of this... so far I'm dealing with just 1 person.

Well, this just bites. I'm stuck between my CC company's 30-day authorization hold policy and Pool.com's "I don't give a shit" policy.

It's been about 10 days since pool.com pre-authorized a $60 charge on my account; I still don't have access to that money. It's not that I need THAT money right now.. it's just that I have a bid in for a domain at another place, and if I win it I'll need that $60 next week to buy school clothes for my kids.

Apparently I still have to wait another 3 weeks.

What a bunch of pricks.

Fuck, that shit suck !

yeah they did that to me too... took over 30 days for the charge to go away... and NOWHERE in their terms (that i can see) does it say theyll preauth my card for $60... i may be blind, but i cannot find that in there anywhere.

Thanks for the thread. I will never use pool.com because of this.

Why not call them? Ask to talk to someone in charge

Thats fucked up! Goodluck getting that shit resolved Dagwolf but I wouldnt expect that money until the 30 days is up.

very professional

It's not in their terms except where it says something like " all applicable charges as posted on our website" ...

The pre-authorization info is in their FAQ. :feels-hot

I couldn't find it specifically in the legal terms, but it is stated on the FAQ page:

What is a pre-authorization?

A pre-authorization validates a credit card and reserves a specified amount of available credit. It is not a charge, although it may appear on your online statement. This reservation of credit is usually in effect 48 to 72 hours, and will expire automatically. This is a security measure that we use to protect our customers and Pool.com from fraudulent acts against our Backorder and Domain Marketplace systems.

Note: Entering valid credit card information is mandatory when creating a new Pool.com account. Once entered, your card will be pre-authorized for US $60.


http://www.pool.com/help/faq.aspx

Still I agree their level of service is crap, and they should have canceled the hold. I certainly will not do business with this company.

:mad: :BangBang: :ak47:

I've pretty much written it off for now, and made alternate plans... but that doesn't mean I'll forget about it.

If they have a change of heart and decide that customer service matters after all, I'll be just as quick to bring this thread back up and post it.

ask for a dispute form

[email protected]

Fucked up . I don't like their new bid policies either