How TM3 Killed my site
 

Hi guys,

Just a quick story because I'm really upset about that.
2 weeks ago I started a MGP with TM3: spermpalace.com
I already had the licence ($400) and I paid a server move ($100). It went fine and had 30k uniques.

In the last days, my server began to have some problems and crashed every day. My host made a diagnosis and had to replace the motherboard. So far so good.
Once reinstalled, the server was really fast and working well except one thing: my TM3 script. I had an error seeing the stat page and the skimming wasn't working anymore.

Ok I contacted TGP Software (the maker of TM3) and asked to quick fix it as it seemed that it was a small problem. They wanted me to pay $35 but once I explaines the motherboard problem, they told me it was ok and that I shouldn't pay.

One day later, they send me a mail saying uudecode isn't installed on server. OK, I fix that and I sent them a mail back so they can do the quick fix finally (site been non working for 36 hours then).

12 hours later, I receive a mail saying that I had to pay coz it seemed the system had been reinstalled and they need to re-install TM3 ...
Funny thing is that on the same server I got ATX and it works damn good without any recompilation or reinstallation...

As a conclusion, TM3, due to their slow response and BAD support KILLED my site. I'm not against paying $35, I'm against the fact that they act like they are the kings of the world ...

I'm really happy with ATX which is by far more better than this shit of TM3 and the owner of ATX is sympathic and answers icq or mails.

If you planned to buy TM3, move along. You've been warned.

Thanks for reading and I hope you understand my point of view.

tm3 is good, support isn't the best though

But i think they've sold enough copies that they don't really care anymore.

Pretty interesting ! thanks for sharing.. and sorry to hear that !

I have never had a problem with support. I can get Ty on icq no problem and he is always quick to answer any questions I have or fix any problems.

It's not really their fault if you have server problems ...

that happens usually:(

if you live by the trade, you can die by the trade....
you should have hard coded some trade links in, while you had script problems...

That doesn't really occur to everyone, you know. Not all are old enough in this biz to think of this. :winkwink:

As for TM3, it used to be my favourite script. And then I tried ATX and never went back. TM3 support is a little slow, I agree. Anyway, for those who haven't tried it yet, get ATX, once you do you'll be kicking yourself for not having bought it earlier. :thumbsup

I don't blame them for my server issues. I'm just again their politic and wanted everyone to know. Just get ATX and you'll never ever have a problem.

i'm gonna try out atx soon, hope its decent

Im kicking myself right now for not buying it when it was half off...

ATX took my site from 70k to 200k. Enough said I think :)

coulda saved yourself a lot of trouble had you made sure ALL the required shit to run tm3 was installed on your server.

So YOUR server has a shitty motherboard, then YOUR server doesnt have the right software installed, yet this is TM3's fault? :1orglaugh

uh oh trade script killed your site? how so?

Well they took 3 days to fix the script.

And I don't see why they need to fix something as the other script which is also compiled C works perfectly without reinstallation or $35.

All I say here is that they take a LONG time before answering and doing something and that they always ask for more money.

So if you're a webaster looking for a trade script, don't buy TM3.

Oh, by the way, they just deleted my admin account on my server so I can't even login. Nice way to treat customers, don't you think ???

Well it is a MGP so traffic grows with trades. Without trades, only bookmarkers will come and it will take more time to grow :)

I have never had a problem with this script.

fuck with the Bull, you get the horns

what did you expect, 2 free copies for making this thread?

not really. I think they deleted my account after the mai I sent. Don't think they already saw this thread.

Or maybe they did but don't wanna answer ? it wouldn't surprise me in fact :winkwink:

well If they are going to delete his admin acount on a script he paid for then they should issue him a refund. If that's what happened.

It's like saying something bad about microsoft and then they disable your serial number for your OS. Not a good thing to do IMO.

Well said.

If it's the regular price that keeps you from buying it now, you'll be kicking yourself some more soon. :winkwink:

It gives you an overview of what they can do. One more time: stay away from them and choose another script. :2 cents:

well I have two copies of the script, I will admit they can be a little slow to respond. I have no complaints with the script at all.
In fact they just installed my second copy which I won in a contest on this board from the Stats Remote guys.

I just think if they did take away your licence, that you should ber refunded for the script but that's just my opinion and it carries very little weight with anyone :1orglaugh

Scripts don't make sites, they help you to manage them

Anyway, I heard many good tgings about ATX

Andre

TM3 is great, if you know them they'll get on it, but it's only a few guys, so it's hard to get all the time, when one of our servers were moved we put in a ticket, and they let us know that it would be a little while, since the one guy lost his laptop, so I installed ultracj for the time being.

jDoG

He said it took his site from 70K to 200K. A site can be grown with any script. But only a few scripts will help you grow AND stabilize a site at a significant traffic level, and out of those ATX is BY FAR the best.

At the same time I've seen a lot of people seeling their Copies of TM3 and willing to trade for UCJ over message boards... I wonder why :Graucho

whats the link for ATX? I never heard of it before.

That's why you sell it in your sig ;-)

Andre

->>12 hours later, I receive a mail saying that I had to pay coz it seemed the system had been reinstalled and they need to re-install TM3 ...
Funny thing is that on the same server I got ATX and it works damn good without any recompilation or reinstallation...
-->>>

I'll tell you a secret - the reason was a fresh system install on
your server. And TM3 guys just secured this script installation,
against illegal server moves - i have my own expirience with this
issue.
My problem was solved within few hours as well , but it nothing
about how bad this script, TM3 is a great script.

No Im kicking myself cause I bought TM3 for full price underestimating ATX :(

thanks iceicebaby

Very nice anticheat options I see in the demo.

Of course. It's a great script and I love it. ALL my clients are recommended to buy it, and then I work with it to grow there sites. Haven't heard a single one complain over it and I have the feeling I never will. Besides, you know damn well that I don't endorse stuff that I don't use myself and consider to be high quality.

Ouch, THAT has got to hurt. :(

Hello ASL,

on ICQ you told me that you needed a "script fix" as it wasn't working after the motherboard change. This "script fix" is acutally reinstallation and as you were already out of 6 months support period, i told you that you would have to pay $35 for the reinstallation. You refused to pay and started to complain immediately. As i'm not a guy who would fight for $35, i told you it's ok and that we will reinstall it for you for free as the only thing done on your server was motherboard switch.

Later on tech discovered that this is not exactly true. He found out that the whole operating system was reinstalled on 21.aug.2004 at 22:24 server time (which is definetly after we installed this TM3 on your server). I approved free reinstallation for you because i was told that the only thing changed on your server was the motherboard, but as this turned out to be incorrect, of course the free reinstallation did not apply anymore.
So the tech guy asked you to pay for the reinstallation, which you refused to.

You said that our slow response killed your site: The response was not really all that slow as u described it. And the most important, i gave you the reinstallation instructions with the list of packages that must to be installed on your server, before we can do the reinstallation, but you simply ignored those instructions and therefore tech guy couldn't finish your reinstallation in his first attempt.

After the required package was installed, tech reinstalled the script for you in his 2nd attempt(he didn't tell you that, as the reinstallation fee was not paid yet). Email with payment link was sent to you one more time and again you refused to pay it.

So like few hours ago (before i actually saw your post) i talked with the tech and we decided we won't fight with you for those $35 anylonger and will just do it for free. At that time i've hit you up on ICQ and i saw your "thanks for the fix" message, so i thought u already noticed script was fixed and i created user/pass for you.
It is your decision if u'll use your script or not, but anyway i don't think it is fair to write all those negative thoughts on the message board, mostly just because you were asked to pay for the reinstallation.

Kind regards everyone,
Ty - TGP software

That was well said. Now we have a two sided story. Wonder who is correct?:)

Who cares?

Moving on..........

As it has been said ..It isn't the scripts fault because of your server problems.I have had TM3 for about 4 years now and find it a superb script.Thousands of webmasters can't be wrong.I thought Tyrex was being reasonable according to his statement.

Yea I agree, sounds like he was reasonable.. sucks you lost the traffic, but in reality shouldn't you be blaming the host if anyone because of the server problems and not the script?


Tyrex did you get the ICQ I sent you today?

asl's credibility = 0

So is this script just for trades or TGP as well?

I agree, its a good script but they need to update that thing and give it some new features.

You are right, it's not TM3's fault.
It's simply a very fine line on how far a company wishes to offer support.

For instance. I'm using RB4 on my site and have been for many years. I know there's other scripts out there and most of them with more 'bells and whistles.' One of the reason i stay with RB4 is because of the support.

Over the years, I have literally torn up this script, crashed it due to mistakes on my end, fucked up my server, killed the database of trades, etc. The point is, shit happens...it always will.

No matter what shit i have put this script through and no matter what mistakes i've made on the server that has killed the script, Run (Run is the RB4 creator), has always done whatever it took to get me back up.

Weather it's been reinstalling the script if necessary (which has happen quite a few times from me attempting to act like an admin..lol) or fixing the problems that i've created, etc ....he's always there to fix the script that we're cause from MY issues.

Not once has he charged me anything in all the years. Not once has asked for anything in return. Not once has he mentioned anything. Can he though? Of course he can...he has every right to charge. And i'm sure he shakes his head in disgust when i fuck something up.. :1orglaugh

But you know what? Between webmasters, stuff like this doesn't go unnoticed at all. He may not ask for anything in return, he may not ask for money to fix what i fucked up. BUT...where it does come back to him in full force is all the referrals (and script sales) he's received from us. People icq me all time about traffic scripts and i'm more then happy to point them where i've had the best experience. The script is just a script....you can get a good traffic script anywhere. There's plenty out there. The person/company behind it is what you are truly investing in.

Anyway, it's just one those things. Sure, anyone can charge and please don't get me wrong, they have every right to. Each business will have their own support style. Run's style works for him and good business has come back to him many times over.

:2 cents:

hey,

let me post a little something about getting back to you in 12 hours and that way killing your site.

TM3 is a company of 1-2 (maybe more) people working on it. They most likely live in the same timezone too. What is more surprising is that they do sleep sometimes and they are not likely to get your messages while they are sleeping. What I am trying to say is: THEY ARE JUST PEOPLE. You are not dealing with a multi-billion company here, so you can not expect them to get back in 2 minutes. In that case, you would end up paying $400 (or even $4k) PER MONTH only for the support.

I own rb4 script and I almost know nothing about TM3. I DO know that sometimes it takes 10 seconds to get back, but sometimes it may take 24 hours.

As for your site going down... well.... if you were just sitting there and waiting for tm3 guys to fix everything and posting around on the boards, it is more than natural that your site went down. You could have placed hard links on your site or installed a free script and your site would have come back to normal in the next 24 hours.

finally ... you appear to be saving money on your hosting and also saving money on your software and not doing anything to help yourself. You know, someone has to be paid do to the job for you...


PS thanks to Michael for the good post :)