Epassporte problem!!!!
 

Epassporte problem

We still didn't get any comments why our business account was closed.
Rand don't want to speak with us, Dulik is also...

Who is the boss in this company??
Where can i call and discuss all this stupid situation?
ID: noganka

E-mail:
[email protected]

did you try emailing them? that works best.

ye, 999999 times...

I'm not going to post the details here but suffice it to say that we did not do anything unsubstantiated in this case.

Fly out there and knock some heads together might be your best bet. :Graucho

click contacts .. there is a phone number and fax number

Join the club :1orglaugh

They are the Praypal of Adult :thumbsup

Hi Kimmykim/M&P

Do you work for Epassporte ?

Thanks,

Greetings,

Antwan

Nop, try to contact John on ICQ! :thumbsup

KK does:)

ePassporte has taken some heat in recent weeks for communications related to suspended accounts. I want to try with this post to improve those communications and tell you what we are going to do to improve how we handle notifications about suspended accounts.

I know you have seen this before, but it is important that in understanding what we are doing to improve communications, everyone understand what it is we do that results in suspensions or terminations.

Everyone knows, of course, that it is indispensable in our business to have good risk management. That is important not only to us, but also to all our clients. We all know that there are those who would like to find a way to use our services to gain financially through fraudulent means. Risk Management is in place to protect us all against fraudsters and others who, through their greed and unlawful conduct, would ruin the business for all of us.

Those people, however, are constantly finding new ways to try to beat the system. Risk Management has to come up with new ways to stay ahead of those fraudsters. That means we have to continually devise additions and modifications to our systems. No system is perfect, however. Sometimes, mistakes are made, but we believe our system is the best there is at recognizing and eliminating fraudsters.

Because, as I said, however, no system is perfect, we recognize that we need to take the extra steps necessary to make sure that we are not punishing the innocent. Therefore, as part of our constantly improving risk management system, we have come up with new procedures to make sure that we are not taking inappropriate action against an account. One of the new changes being put in place allows that if an account is found to be in question, before terminating that account we will contact the cardholder by phone, to discuss the situation. Of course, for this system to work, a correct and working phone number must be on file with the cardholders account. If the cardholder cannot be contacted by phone, the account will not be terminated, but it will be placed in a Fund Protection Mode until our concerns can be addressed. Risk Management will work with any cardholder to resolve problems to ensure legitimate accounts are fully protected and funds are available as quickly as possible.

It is our commitment that ePassporte will work to ensure that every cardholder doing legitimate business is fully protected, has access to their funds at all times, and always has a positive experience with the account.

MOTOS - You know perfectly well how to contact us. In fact, you have already done so several times including Cardholder Services, Risk Management, legal counsel and me. You have been specifically told why your account was closed. Simply because you ask a question repeatedly does not change the answer. We are not going to embarrass you by discussing your personal situation in this public forum. However, if you would like me to post publicly the reason that your account was terminated, simply make your request on this thread and I'll honor your request.

motos
I just wandered in here

Registered: Feb 2004
Location:
Posts: 10

Yet another Russian friend? :glugglug

It will be up to him as to whether or not Rand answers that question.

Rand, we call you 3-4 time, but you don't want to talk with us.
Anybody from your company don't want to answer for what our account
was closed. Answer "for fraud" - it's not serious.
What fraud was in our account??
I can answer for each transaction which i made from/to this account.

Yes, you blocked one of our affiliate's account, after he exchange
money for someone from ePass to other pay system. But he couldn't know
that those money was from fraud transfer!

After that we change our address to russian one and you close our
business account...

May be the reason in our Nationality? :-\

My secretary will be call you today, please,
answer her for what was our account closed ?

We can send you all needed documents for our company if you want.

Bye
Motos (Damcash.com)

someone quick.. post an owned pic!!!

Do you even have an epasseport acc ? I've heard numerous complaints about unanswered emails . You gotta call them

Hmmm... I don't know about others but we never had to call them. We have several epassporte accounts and so far all our emails were answered within 24 hours. For example, last week one of our visa electron cards was blocked. I sent an email to support and the card was unblocked in less than 12 hours.

But then, we've also used paypal for our various companies for years and never had a single problem with them.

I got replies from the CS, Rand, KimmyKim and others in the past.

Motos, send me an email and let me know what time (Pacific) you would like to call. We'll work out the time that works best.


I'll reply back to you with the extension you need to ask for and have someone from Risk Management explain to you, again, why your account was closed.

Somehting I want to add to the previous lengthy post above.

This is not directed toward Motos.

= = = = = = = = = = = =


Everyone should realize that there will be certain instances when contacting the cardholder about why their account is interrupted or suspended will either be unnecessary or not suggested.

Not suggested: CP, incest, rape, bestiality, i.e. anything illegal

Unnecessary: load transaction chargeback


= = = = = = = = = = = =


It amazes me that some of the people who *absolutely know* they've done something unacceptable or illegal continue to draw attention to themselves. A very interesting phenomenon.

I was told if i gave you special love i could get a nice sized pre funded epassporte account ;)

Rand

i dont worry about the fact everybody will read this
i just want to know exactly why our business acc on epass was terminated? WE CAN EXPLAIN TO YOU EVERY TRANSACTION AND SEND YOU ANY NEEDED DOCUMENTS
perhabs we cant understand each other...
if you cant answer our guestions yourself please write us name and the phone number of risc manager you wanted to connect us with.
please pay attention at the fact that our intentions about acc opening are really serious.
i suppose everybody on the board will be interested why business acc of damcash.com was closed without any normal reasons.

my email is [email protected] (this is for private conversation if you would like to...)

Bump for ya mate!

bump because i know someone that had thier epassport account closed and was just getting payments from damcash i would like to hear an explination also.

hmm that sounds like downright theft ..

They closed a sponsor because of an affiliate fraud then closed all the affiliates accounts and seized the money ??

hmmmm bump for an explanation ...

Your GFY account is never than his and with more bullshit posts so what is your point dickface?

From a Affiliate Program and Paysite point of view,
I'm glad they are very thorough.
But then again we recently had a webmaster that was blocked for 2 weeks and it does take a long time for them to verify people.
On the same note, a month before we had someone blocked that was cleared in 4 days.

Its the price we pay in this industry to keep scammers out.
:2 cents:

Russian.

In that case just block all russians from the system and get it over with.

What about shortnosed americans then?

Your account was closed due to verified fraudulent transactions.

You were notified weeks ago by Risk Management that you were receiving funds from personal accounts created with stolen card numbers. Â_ePassporte Risk
Management verified that the card numbers used to create these accounts were in fact stolen and that the transactions were fraudulent by speaking with the issuing bank(s).

ouch that wasn't very nice..

smth looks strange to me :

why didnt you closed just the accounts created with fraudulent cards ? and you closed him too ?

is there any available procedure in place that will allow the bussines account owner to determine that he is receiving payments from people using stolen card numbers and further more does he has the option to not receive it ?


IF you close him too...it means that anyone can close someones other Business account.....it's enough to create some epass accounts with stolen cards and then do some transfers to the Business account in question...they will get closed, so now your competiotor is now able to offer epassporte payments anymore.....however he didnt do anything wrong..

also...you verify the cards by making small transactions ammounts on the card and then the cardholder must confirm the exact ammount....now if the cards were stolen, how can the thief can have access to the online banking sistem of the cardholder or to the bank customer service......as you need usernames/passwords etc for this.....

Now i understand that epassporte is a very good service and this problems appear from time to time...

Rand..i didnt said you did smth wrong by closing the account..however this must be addressed promptly so it will not become a false "general ideea" ...like epass acts like paypal and stuff

I never claimed that my account was older. If you think that my posts are bullshit, it means that you've read them and if you read them, it means that you actually enjoy reading bullshit so fuck off. Don't like what I write, ignore me okay?

The question was "yet another Russian friend?" I did not say anything else. I did not throw any accusations. If you feel offended when a person merely asks about one's origin, it makes you look suspicious :)

Oh yeah. Just for the record

I asked whether or not he was Russian. He's the one who said it, not I.

The interesting part is this.

Note that Rand here is talking about verified fraudulent transactions, not "suspected".

Oh yeah, you want me to get to my point right? Well, here it is fuckface.

*Almost every time I see someone who registered this year, has less than 100 posts and claims that epassporte ripped them off, they are from Russia and had their account closed for fraud. That's my point asshole. I'm peddling a stereotype? When a guy like motos makes himself look stupid on a board like this one, you fucking better believe I am. You're offended by what I said, call someone who gives a fuck. :321GFY

*To the established GFY'ers that have had genuine problems with epassporte, I am NOT pointing a finger at you. This only applies to scamming scumbags

Smokey... just wondering why you quoted my paypal remark?

Epassporte rocks!

Good job Rand - must suck having to deal with scammers and rip off artists all day and then have to defend yourself publically(although in this case its kinda funny)

anyways keep up the good work :)

peace out

:thumbsup

I know Andreis (if he's the one who's posting from DamCash) for quite a few years.

He's a cool guy, not a frauder.

Just my 2 cents.

P.S. I dont get it by the way. Was the account blocked because FUNDS which were transferred were stolen or because the owners of those accounts where possibly quite legitimate funds came from used stolen card numbers to open the account?

They are very quick in replying emails and offering help.

I dont know, i e-mail then about 3 days ago about me getting an account..they answered fast.

never had problem with epassporte...
i hope they will fix your account dude :S

Not all Russians are scammers or commit fraud. I've fealt with quite a few Russians while I must admit I did have inhibitions towards venturing into a business relation with some of them, I have only been pleasently surprised.
In fact, as to clients, it turned out they paid promptly, funds verified, which is more than can be said for a good lot of American webmasters. No pun intended, just making a point.
And as to buying from Russians, you'll be surprised how efficient they are and what kind of work they can deliver. And, they deliver promptly, on time.

That said, ofcourse it's a high risk area. So no telling.. maybe I've just been lucky.

I dont have problems with epassporte...because i'm not stupid enough to use them..


Is this exactly the same route paypal took?

to Rand

You wrote that money were transfered from Personal acc but our Business acc (i mean Noganka inc. and partnership DamCash)which is nothing to do with this transaction were closed. epassport system does not allow to transfer money from Personal to Business acc (P2B) and you know about it!!
damcash was never accused of fraud before and it really offends us. espesially if you cant give us any proofs just words.
we were advised to talk to you Rand cause you are CEO and can solve our problems in a normal business way.
Lets discuss this problem on the board publicly.
We are working with many partnerships like platinumbucks (Josh) topbucks,GuerillaTraffic and i think they can confirm damcash is not a frauder or smth. we are even ready to give you names of people who can.
we are looking forward to hearing from you Rand.

Interesting questions, hopefully they are answered.

Bump, I want this verified. Any business account owners that can confirm this?

Some of my best friends and best programmers are Russian, don't by any means think I am labeling all with the same brush.

However, there was clear fraud in this case, motos, or whatever he is calling himself today, has been told repeatedly, by Rand, by me, and by our risk management department, that his account was closed for fraud.

We do not, and will not, discuss our specific fraud control methods, since obviously this would allow fraudsters more information and insight into our system and give them more ideas as to how to attempt to defraud us in the future.

The question about p2b is also easily answered:

p2p is fine.
b2p is fine.
b2b is fine.

p2b requires the use of the ePpurchase interface to process, but if you are using that there is no problem with the transaction.

So, there you have it in a nutshell.

My point Epassporte is doing what they want. My account was closed 2 weeks ago. My account had ZERO transactions but it was closed. When I tried to contact Epassporte I've got general answers from support tem. Then I've Emailed Kimmykim personally and she promised to check my problem. I haven't got any reply from Kimmykim yet. I guess it's some kind of Epassporte policy - not to answer E:mails.
As I understand Epassporte can't close accounts because they want it to be closed. The only reason for closing an account - is violating Terms&Cond. When I asked Epassporte "team" to show me where I was wrong - I've got very interesting answer - "We apologize but we are unable to give you any more information regarding this account." When I read Epassporte E:mails I can't believe I read E:mails from BIG and FAMOUS company. Their E:mails look like messages from my friend who is playing jokes on me.

If you don't want to work with Russians - just add some note "No Russians". But since you don't have such note - you should treat us as customers.

I also have epass acount.

Account was opened by GammaCash, and i get payments from Gamma to this account.
Three weeks ago, my friend make payment to this account from one of personal account opened by DamCash. This account and my account are also closed. Where is absolutely no fraud activity on this account. I receive money only from GammaCash.

Epass has all my documents.

I call support 4 times, but they dont want unblock this account.