| Dynamix |
08-17-2004 09:39 AM |
Quote:
Originally posted by fris
horrible customer service with these people. they ignored me on icq. i had my friend get a design with them he waited 10 days the one designer said it wasnt his fault it was the designers fault. because they have real jobs not and designing isnt there main job. he would msg them then they would log off. i can post logs if you want. very disappointed we even offered to pay double, we got tootie to do the design because she knows what she is doing.
|
We're sorry about your friend's NN project, but as I remember it here's what happened:
- Your friend ordered a site similar to NNGalleries.com, with no deadline so we were told to take our time.
- Several days later I emailed your friend a draft of the site, apologized for the delay as my partner had told me to take my time with the design, and waited for his approval.
- A day or two later he responded, said he needed some major changes, so the both of us stayed online until 3AM working on a new design. I told him we'd continue more two nights later at a scheduled time (the earliest he could be online in the next 3 days).
- He signed online two nights later and we worked out another draft, which he said "was a waste of his time" and logged off.
We tried everything to please your friend as one of our valuable clients, and it was his project in part that made us realize we needed a new system for doing things. We launched TGPFactory in an effort to speed up turnaround times and are installing a custom-made script within the next few days that will detail every step of the project so the client is never left out of the loop.
Regards,
Patrick |
