Webair spam filter ugh...
 

Webair have introduced spam filters, great the more spam that gets blocked the better. However, they emailed their customers after they turned it on.

For several days now I have been in confusion about missing emails and have clients screaming at me. The problems is no spam filter is perfect and with the webair filter you have no option to see what email they deleted. In addition to using blacklists they are also blocking certain file extension which is also causing me problems.

They say you can opt out and I did and got the confirmation but when I tried a test email with a .exe file attached it came bouncing back.

So a great idea and service to their customers but badly implemented and has probably cost me a client or two now and this is my beef with Webair, they seem to forget that their customers are also running businesses.

You should not send .exe outside of a wrapper, .zip .arj i think outlook even bitches and calls you a moron but still lets you do it.

yeah we are having some issues with this new spam filter to some of us in the office cant send emails to each other because they use words like 'adult' and 'porn' in the emails :1orglaugh

A WebAir Spam Filter...........????????????
You're kidding, right??????

:eek2 :eek7 :eek2 :uhoh :eek2

Hope they get it sorted quickly.

Well 2 days on and my email is still being filtered.

Who said Webair gave good support?

I get one reply a day asking for more information and they try and close the ticket.

Be aware that if you host with Webair your email is being filtered and you have no idea what you are missing.

How do I get Webair to help me? I just want to opt out of their spam filter.

why don't you just call them if this is really a great problem? Working great for me, but I was concerned the first day until I got the hold of Sagi that calmed me down. As long as they don't screen for words I'm happy, but they should have emailed all of us before they implemented it....

global dialers: they don't screen the emails for words like that..

I'm out of the States now so calling is not an option due to the time difference. Why the hell can't they just opt people out like they promise?

I see a thread on another board with people having problems with the filter.

As one guy said his isp tried for 1.5 years with a filter and at the end of it just took the filter off and left it to the customer.

support is open 24/7 but I really don't know why you haven't been helped..

spam filters suck so much in this biz, 40% of adult related emails i sent get lost :BangBang: :(

The spam filter works well for me; I'm down from 900 mails to 100 daily.

:thumbsup

That sucks. I noticed one of my ISP'S introduced a spam filter recently but luckily it was optional otherwise I would of dropped them like a hot potato. I hate spam as much as the next guy but I will be the judge on what is spam or not when it comes to my email.

:1orglaugh

First I got like 20 spam mails a day with all kinds of viruses, but now nothing comes through anymore LOL. This can't be good. :(

i would hate anybody filtering my email and deleting it.
webair been known a good company and i wish they keep it that way.
btw was this spam filter ever announced? i wonder how i missed that..

They put it on then emailed their customers.

I have been trying for 2 days to get out of it.

They said I had been removed from it but when I tried a test email to myself it bounced back!

I like webair but did they forget that they host alot of adult webmasters?

Guys you have the option to turn the filters on or off hit me with the domains you would like removed and we'll make it so.

AIM - MODUKE86
ICQ - 20458616
TOLL FREE PHONE - 1866WEBAIR1

You can also request to have the filters removed via webair live person chat support via webair.com or simply e-mail [email protected].

Below are the details of what the filters block out, its very conservative:

In order to reduce the amount of UCE (Unsolicited bulk e-mail) to your e-mail accounts with webair.com, our programmers have written proprietary SPAM filters that have been added to our global mail servers. Below is a general description of what these filters are currently blocking. Please note you have the option to be excluded from our mail filtering systems if you so desire. Please e-mail [email protected] to be removed at any time. Please include the e-mail addresses or domain names you would like excluded.

--------------------------------------------------------------

Currently filtering based on several black lists & extensions.

Extensions Filtered:

We are currently filtering the following extensions, if you need to send
files with these extensions, please zip the files before sending.
..exe .pif .bat .scr .lnk .com

Black lists Used
http://cbl.abuseat.org/

cbl.abuseat.org - open proxies and data from very large SPAM traps

http://www.spamcop.net

bl.spamcop.net - SPAM reported by end users and SPAM traps

http://combined.njabl.org/

combined.njabl.org - open relays, open proxies, open form to mail HTTP gateways, dynamic IP pools, & direct SPAM

http://www.dnsbl.us.sorbs.net/

dul.dnsbl.sorbs.net - Dynamic IP Address ranges (NOT a Dial Up list!)
http.dnsbl.sorbs.net - Open HTTP Proxy Servers
socks.dnsbl.sorbs.net - Open SOCKS Proxy Servers
misc.dnsbl.sorbs.net - Misc Open Proxy Servers
smtp.dnsbl.sorbs.net - Open SMTP relay servers
web.dnsbl.sorbs.net - Web servers which have abused vulnerabilities

spam.dnsbl.sorbs.net - Web hosts that have been noted as sending SPAM/UCE/UBE to the administrators of SORBS.

block.dnsbl.sorbs.net - Web hosts demanding they are never tested by SORBS

zombie.dnsbl.sorbs.net - Networks hijacked from original owners.

--------------------------------------------------------------

IMPORTANT NOTE: All client accounts will be filtered by default unless we receive a written request to remove. Please e-mail all removal requests to [email protected] to be removed at any time. Please include the e-mail addresses or domain names you would like excluded.

If you have any questions or comments please feel free to contact us toll free 1.866.WEBAIR1 or e-mail [email protected].

a porn host using spam filters? um....isn't that a little wierd?

and just turning it on, and then requesting that users HAVE to email you to turn it off?

that is some fucked up shit....

Saves me a shit load of spam e mails. If you have problems with webair why post it on GFY? Contact them directly.

I like when people make up shit.

Sure you can see, they HAVE A BLACKLIST available.

http://cbl.abuseat.org/

Webair Mike,

I opted out, had it confirmed and yet you are STILL FILTERING MY EMAIL.

Please sort this out, it is NOT working the way you think it is.

I guess you are a bit on the stupid side or maybe you just missed the bits about 2 days of emails and it's still not sorted.

I cant believe anyone would use spamcop. They are the biggest joke

Exactly, and they are using this to send hosting customers emails into cyberspacew...