Purecash - Customer service and chargebacks -
 

No wonder why Visa and Mastercard are watching us so closely now.

I am an adultwebmaster and even then, I am thinking of charging back on Pure Cash !

Inexistant customer service... Come on guys, what is the matter with you ?


I suscribed to sweetlilblonde. ( She is amazing and I wanted to rub one. )

My credit card has been charged but my passcodes are not working. I sent an Email to Billingservice:

- They replied they refreshed my passcodes and it would work now.

It's not working.

I phoned Billingservice:

- The idiot who answered was making me feeling like he was in a rush and I was waisting his time. He offered me to cancel my membership. :Hollering What a fucking moron.


I sent an Email to PureCash. No choice.. There is NO email to reach them on their paysite.

It's been 3 days now: No answer from them, no access and my card has been charged.

Now, with this kind of service, no wonder why chargebacks are killing us. I am not impressed.

Bump for a comment from the Purecash crew.

Chmod,

Mike and the Purecash crew run a good program. I am sure this is a glitch or something.

Ho shit, drama

It sucks, i always wonder why support is so bad.
if i was a program owner I'd rather spend money on fast and friendly support rather than paying CB fines.

Ah, and the bad thing is that such unsatisfied customer will charge back and he will try to join another site in a few days, but this time he will be declined by default because he did charge back recently. :2 cents:

Give it a rest. They spam this board allday everyday so they should be responding to this NOW. Actually it shoul;d have already been resolved before coming to the boards. CHMOD is 100% correct in the fact that things like this are hurting the industry in a big way!!:(


OH and stick that Mike and purecash are good guy crap in a sock, That doesn't help 1 bit in these situations.

Since when ?

Speakeasy,

And you are?

I know the purecash crew, and belive me the do pride themselves in customer service. I belive since 1997 or so.

There is no drama.

I think it is important to realize two points on this:

1) No matter what program you run, mainstream included, anytime you are dealing with consumers, things can and will slip through the cracks. The ambition is to prevent situations such as this, but being pragmatic, it will happen. We understand the inherent value of preventing chargebacks, Mike is a pioneer of this industry, as is the Weg team.

2) We will work this out by first looking into the further details of the situation and second (most importantly) by rectifying this situation and insuring that it does not happen again.

We strive to maintain a top-notch, succesful program from all business facets, including customer service. This business is built on a succesful history, part of which is the result of webmaster feedback, such as thee above post.

Thank you and this will be taken care of. Feedback is never considered drama for us, it is just another turnstyle in the journey of growth and success.

Well said Cory :)

well, just so you know newbie.... Mike and purecash have been making webmasters money since before you even got your drivers license!!!!

and two, there is always two sides to why something is wrong, and if Chmod was treated bad, I am sure there was a valid reason! otherwise I would have a hard time believing this acusation.

Purecash is a very responsible company, ran by very responsible people, that are here for the long haul, and have been here since the beginning.

:2 cents:

Who I am is not important 1 bit to the issue that has been brought up here in theis thread. Also I never once said Mike or purecash weren't good guys!!! I stated "that things like this are hurting the industry in a big way" When CHMOD charges back (and has every right to) or any other customer That my friend is a negative for the industry as a whole.

After their whole program went down the crapper after all the hype - what makes you think they can suddenly afford some mexican to reply to emails?

Speakeasy,

We have been debating the charge back problem, processor problem, etc for many years now online. I am sure this was a minor glitch or something in the system.

If you are so worried about cb's, etc there is alot more pressing issues then a person not getting access.

Can you give me some detailed scenarios over why you hold animosity towards our staff?

I am serious. I would certainly make an effort to resolve, within reason, whatever issues you have with us.

As far as spamming the board goes, we get an alloted amount of pinned threads no different than any other advertiser. In regards to some of my threads promoting the product, that is my job. Aside from that, some of the marketing reps around here starting threads calling out people could learn a lot. I wish more programs would talk about their programs and leave the negativity at home.

I seriously have nothing against you, email or icq me and I assure you that you will get first class treatment from all of our staff.

why do people like you, register fake nics, to come and spread lies for? do you think that will help your business? do you actually think it will hurt purecash?

seriously I always wondered what motivates liars like you to do stupid things like what you are trying to do...

are you a kid, is this a game, what is the reasoning...

I mean is it truley insanity? or do you have other motives?

Having worked customer service for 5 years it is impossible to get to everything with out something getting missed and somebody not being happy. Someone who has been around as long as the fella's your accusing are doing something right...

Another clueless troll speaks without knowing an ounce of what he's saying. I've been in the biz since 95 and had my drivers license like 26+ years , so try again. But also your comments and talking to me once again are simply evaiding the topic at hand. BAD or lack of Customer support is hurting the industry. nuff said. I've said my 2 cents in this thread, and how I feel on the subject at hand, now time to move on.

The program is growing.

if you are such a big hitter, and been around so long, why not say who you are then, and give some credibility to the blatantly false accusations you are trying to sell here....

unless who you are is what will blow the credibility of what shit you are slinging since you are struggling to make anything... if thats not true, then say who you are.... why not?

if this has any merrit, and you have any credibility, then this should not be a probl;em for you to do to " help the industry" as you claim you are doing...

Interesting.

Speakeasy,

We have been having some of the same problems in this industry since 94 when I started working online.

When you work in a virtual storefront as opposed to a physical storefront, things happen.

If you have been around as long as you say, then you would know that Mike and Company takes customer service very seriously.

Yea? From 100 sales to 150 sales a day now... Why don't they bring back that Chat Room guy to explain to everybody just how great this program is

Why must a guy always piss down? seems the trolls are invading and need a little taste of some man piss!!!!
http://members.aol.com/brand0n/joe.jpg

Why don't you tell me who you are?

What motivates you to condemn our program and staff?

Do you seek animosity or resolutions to your problems?

Are you afraid of me?

I don't get this.

Do you make this stuff up as you go?? Please show me where I ever once said I was a Big Hitter or not? Also I never once made an accusation here, I simply stated that "BAD or lack of Customer support is hurting the industry" and that is a true statement. As far as me revealing what I do and don't do on a public message board I choose to keep my life and businesses private and known to only those I do biz with. Lastly I never (as you stated) claim to be helping the industry or not. You should learn to read and then try to comprehend what you are reading before speaking.

Respond carefully here. I have uncovered fake nicks before.

But I would rather work this out first. That is because I am a nice guy.

This comment HAS to be a fucking joke ! :helpme



100% correct ! :)

I feel that a big program like PureCash has no rights to have such bad cutomer support. Every surfers should AT LEAST be able to reach them directly instead if reaching Billingservice's morons.

They simply have no Email to reach them... Average surfers doesn't know about affilaites and stuff... How will they reach them ?

Oh... And I want to be able to loggin: username: ynot116

What he said

I think everyone has missed this point.

Who is Billing Support?
We provide billing support and customer service 24/7 for a variety of Internet vendors and merchants. Apart from providing such services, Billing Support is not affiliated with the website providing the services you subscribe to. The owner/operator of each website is solely responsible for its content, the content of any promotional material they may distribute and the means of such distribution.

I can guarantee you that Cory and Mike are getting to the bottom of all of this right now.

well if what you say about yourself is true, then you would already know that purecash is one of the top programs available, and has always delivered a great product to both their surfers, and their webmasters to enjoy, and make money from respectivly.

so the only other reason for your tone and slanderous implications, are for a darker purpose...

if this is not true, why not tell us the program you own/work for/ promote so we can compare customer service records, and chargeback issues.... lets make this a positive event and help everyone out..... unless something is wrong with doing that?

SpeakEasy and Joesho, time to quit here. I know you both and this is wrong here. SpeakEasy, call me if you have a few mins. Joe, it's all good bro:) Mike is GOOD peeps:thumbsup

I have never once in this thread condemned you for bringing this to our attention, but please keep something in mind, this is an isolated incident, albeit one that we need to insure does not repeat itself, it may not be worth driving us in the ground over.

We do strive for perfection in all business facets, I really don't know what more that I can do?

I am sorry: it's http://www.billingservices.com/

Jettis customer service.

It's ok. I have no animousity. ( Is this word english ? )


My only point here is that it is very hard for a customer who is having problems to reach you guys. And this is not a good thing. For nobody of us in this industry. But I am sure you will do your best to correct this.

Also, for your site sweetlilblonde, we are giving 3 different members ULR 's ... And one of them ( the only one on wich I could loggin ) is leading to an 404 error page.

I call bullshit on CHMOD!

We have multible layers of customer support. Did you hit http://www.topcustomersupport.com/ which is linked from the header of every page on membera area SLB?

From here we have live Java support that is monitored at least 12 hours a day.

We also have multible places to send e-mail based on particular issues.

It looks to me like you went to Jettis's website ( who is our secondary processor) for support. They are billing support. It appears when we changed tours the links did not change on the tours themselves - we are correcting it now.

We take customer support very seriously, we have record low chargebacks - this is why we are able to pay $35 for a $2.95 trial for our single girls sites.

We have been in business since 1996 and have NEVER had any problems making our customers satisfied. Infact out retention is still TOPS in the industry.



Funny how people fired up their anon accounts to attack us.

I guess we are finally making it to the big time.... you are not a successful program until you have anons attacking you.

Thanks for all the support.!!

CHMOD - please e-mail me your information, and I will find out exactly what happened. michael AT purecash dot com

We will make it right.

Can you email me the url's and your username so I can check out what you are looking at?

luke at purecash DOT com

Yes, maybe I mispelled it. Latin / French origins.

an·i·mos·i·ty __ _P___Pronunciation Key__(n-ms-t)
n. pl. an·i·mos·i·ties
Bitter hostility or open enmity; active hatred.

We are getting this worked out, rest assured. I have no problems with you.

This is very true. Even at DirectNIC we get complaints, and DirectNIC has 24/7 e-mail/java/800 number support.

Somethings do get by us.

I am glad CHMOD found this mistake on the tour, and we will correct it. I would have prefered to get this information in e-mail or other private communication but some people prefer to go public and make a scene.

It is part of the business.

I will repeat this again, PureCash customer support & affilaite support is 2nd to none. We pride ourselves in making both our customers and affiliates happy.

Email sent. There was 2 URL'S leading to an 404 error...

Thanks for helping... And I hope all surfers will now be able to reach you guys directly instead of being frustrated by Jettis' customer service.

Thanks for taking time to READ AND UNDERSTAND CORRRECTLY BEFORE POSTING STUPID COMMENTS.

I have tried to reach you in privaye since 3 days.

Cheers

You are correct sir, we have http://www.topcustomersupport.com/ setup and that is where links should have gone.

We changed a few things on the tour and the original links to Jettis were not changed. We launched with Jettis as primary, but switched to Epoch a month ago.

To make this up, I guess I will have to send Sweet Lil Blonde over to your house for a lapdance or 2....

THAT would be good customer support!

Mike,

Now that is what I call taking care of webmasters / surfers!!!

You never offered me a dang lapdance :(
----------------

To make this up, I guess I will have to send Sweet Lil Blonde over to your house for a lapdance or 2....

THAT would be good customer support!

How did you try? Did you go to PureCash.com - I KNOW those e-mail links work and are checked and answered every day.

You are correct, as a surfer you had issues - we had the wrong links up, however as a webmaster or person in this industry it is VERY easy to get in touch with someone from PureCash.


I still have not gotten any e-mails from you, you said you sent - not sure what is going on.

Please resend to another e-mail address

michael at hirise dot com

Todd we are trying to get her to make it out to Internext. She has some family obligations, but hopefully we can get her out for the show.

I think she would be a big hit at http://thebellyflop.com

:Graucho

Yes, I went to PureCash.com.. it was the only way I found to reach you. I used your form: http://www.purecash.com/contact_us.html

I sent an Email to [email protected]

I've been getting the support emails for the last month or so and to be honest, I haven't seen one pertaining to this problem.

What email address would you have been sending this from? I have answered ALL emails within hours unless I've been sleeping :winkwink: or unless they have bounced back when I tried to respond.

Sent.

I just got with Luke and he has NO e-mail from anyone looking for help with SLB.

What address was it sent from? Because Luke did not get it. There could be some kind of block or something.

I did get your e-mail to my hirise account, but not my purecash one. So this could be part of the issues.

Great work once again from the purecash crew, very attentive, and certainly willing to help you get your situation resolved..:thumbsup


I would like to apologize to Speakeasy, as I rushed to defend what I thought was some anon coming out to attack a solid program. I WAS WRONG ( about speakeasy not the programLOL)

I just took it wrong, after all it is GFY so you expect the worst right from the start LOL

I am sorry.