Reflected Net Support
 

How the hell do I get a hold of them?

1900 sup-port

:(

goto their site, named in the title of this thread, and click support
they give many options for contact

and I have been emailing them for 2 days with no replies and tried calling and nobody is there

the supposed ext for support doesn't exist

i hate it when that happens.
[email protected]
only other email i could find not listed on the site

a bunch of links on their site and in the control panel are dead too :(

I thought you guys gave 24/7 support?

how long do I have to wait! it's important that i get support

1-877-800-3800

I don't know what the fuck is your problem but someone always answers my calls.

I called that # listed on their website as follows

Support: (24-7)
1-877-888-3800 Ext 2
[email protected]

waited for a half hour before giving up

and I have been emailing since late Friday to [email protected] and all I get is the auto replies

It's funny when hosting companies brag with 24/7 support and then when you need something urgently, they're like "hey, you can email us 24 hours a day but it'll take us a few days to get back to ya" :1orglaugh

finally got a guy on the phone

the extension is 3 instead of 2

so the info on the website should be changed

thanks

this may all have been due to some miscommunications

I wasn't getting replies for some reason to my emails and then I called the number and extension listed on the website, but the extension is listed wrong

I'm finally getting some good support

so sorry and thanks

I got a little upset cuz I really needed support when I needed it the most and was getting frustrated from lack of feedback

Sorry about the issue.. extension 2 is billing help I believe and it is only answered during normal business hours. The voice prompts were accurate even though the site was not. The site has now been updated with instructions to listen to the prompts... again, really sorry about the confusion.. our staff DOES answer the support phone 24/7 (and if they don't they're fired) :)

\

weird

i email, they anwser emails the next day

:thumbsup