EPASSPORTE sucks
 

Their support is absolutely terrible ...... they are worse than dealing with a real bank..

We have a main commercial account along with employee cards.. for some illogical reason once money is transferred to an employee cards it cannot be transferred back to the main commercial account... this makes no fucking sense and they say they can't do it at all... we still payout via epassporte because people want it but they are very hard to deal with.... and they suspend cards, don't help people, etc..

Um, my guess here is you are using the standard business account setup with the affiliate payouts module as your so-called "employee cards", is this correct?

If so then, NO, you can't go and take the money you pay into those accounts back to the business account. IF that were allowed then all monies paid to affiliates could be potentially "unpaid" to them at any point.

If you are using the Corporate account APIs, then I'll stand corrected, but do clarify if that's the case.

As to the suspensions, yeah, if we catch someone attempting to de-fraud us, we suspend them.

now what if an affiliate or an employee WANTS to return funds to the originating business account ? It doesnt seem to work this way either...it says that funds can not be transfered from an "affiliate, employee etc" back to the business account that send the funds ......very wired

Your guess is wrong... We use a corporate account APIs to pay affiliates. This comment has NOTHING to do with affiliates. Epassporte has 'Associate' accounts as well as Affiliate accounts -- YOUR customer service department calls them "Employee Cards".

You do not let associate accounts pay business accounts. You get the error greenlab states -- personal accounts cannot pay business accounts.

So for instance.. say I put $5k on an associate card and then log into the associate card account and want to transfer the money back to the commercial/corporate 'master' account it will not let me.. it gives me this stupid fucking error and Epassporte CS says sorry the money is stuck on the associate card...

This is wordy but to make it perfectly clear:

An affiliate or employee cannot transfer funds BACK to the originating business account via the online API.

Which to put it plainly is fucking lame

where did kimmykim go and how come she can't answer this complaint..... why can affiliate/associate/individual epassporte accounts not transfer money to a business/commercial/corporate account via the API??

Wow that does suck

yup, their support sucks ... but the product is great

No doubt their tech/customer support is lacking. :2 cents: