Cash Processor Reject Rates
 

We are experiencing a reject rate from our cash processors that seems unusually high. What is a typical reject rate and who do you think the best processors are?

We are too new to have a merchant account at this time!:helpme

that is credit card processor

come on guys..help a girl out!!!!!!!!

What kind of rate are you talking about 30%, 40%---90%???What?

82%

what the...

:eek7

Are you talking about decline rates?

If so, I am consistently ~10% overall with CCBill. Higher on new sign-ups (~12%), lower on rebills (~9%). But I think different processors calculate decline rates differently, so numbers may not be directly comparable. For example if a guy is just fuckin' around and gets declined 3 times in rapid succession, is that 3 declines or 1? I think with CCBill, they calculate it as unique declines, so in that example it would be 1 decline. I hope that is the kind of info you were looking for.

:eek2 who are you using?

jettis

thanks, even so 82% sounds crazy!

I'll say!

what did you do when you were to new for a merchant account?

82%:waaaaahh :eek2 :eek7

I would be killing somebody over there...that's funkin crazy...nobody has that kind of decline rate, hell:helpme

Forget merchant account you can't be doing enough volume. We started with Ibill as our processors and now we use CCBill as primary and Ibill as secondary:thumbsup

Hank- thanks so much!

Good Luck:thumbsup

mindoza,

This is John with Jettis. I asked our Client Services department run a throughput analysis on your account and our numbers are much different than yours. I believe there may be some confusion in the way you're viewing our reports.

If you could, please contact [email protected] or call 818-707-7434 so we can provide you with the numbers and straighten out any confusion.

Best,

John