Oxeo hosting problems!!
 

Hi All

Well I'm at my wits end. My adult sites have been down for over 12hours. Traffic shot to shit due to a disk error at Oxeo hosting and they are still working on the problem.

Currently I am on a virtual host with 60Gb band / 250mg storage for US$25/monthly. My site ping has never been more then the better side of average.

Any advice anyone can give either a better hosting company or what I should be demanding OXEO to do to regain lost traffic / sales. What are my rights if this sort of thing happens? Im from Aus so US business standards are abit new to me. Their 100% uptime guarantee and 24/7 support is questionable. They now say that the uptime guarantee is for the network and the 24/7 support seems not to be in a row.

Also any suggestions in regaining lost traffic to make up for the 12+ hours?

Enough ravin. Any help pls!

easily..................get in touch with WEBAIR they are one of the absolute best in this biz

Thx Izzz for the imput I'll look them up

anyone else with any suggestions on regainin lost traffic or my rights with Oxeo hosting

I have no downtime and I'm a lot more low cost than Webair.

YOU have NO rights, ever read the TOS

i've moved from oxeo a few months ago to www.REFLECTED.net
hit me up.

You could always just call Oxeo though and ask why your site is down and tell them to fix the problem. Just a suggestion.

I have been on to them through ICQ. They have mentioned it is a hard disk failure and they are still working on the problem. Thx for the input tho.

... well now I know

... I'll take a look. Thx Jarrod. Just got to break the contract with Oxeo. I think this is just cause.

If they are working the problem out with you, why would you go start a thread about this?

... well if Oracle puts his name behind it, it must be good. Thx Oracle I'll check it out also.

you signed a contract? :eek7


good one

$25 bucks a month... woah, how many thread would you start if you paid $4000 per month?

they r working the problem out in general. 12hours of downtime is alittle to much to regain dont you think. I am looking for options from others what to do to regain traffic and better hosting.

its not the monthly billing I am concerned about, its the loss of traffic and revenue. I put the price so others could comment on better hosting needs

We've tried several, and we're staying with ReliableHosting.com. 24/7 tech support (phone, ICQ, email), great plans, perfect uptime.

[QUOTE]Originally posted by 69pornlinks
[B]you signed a contract? :eek7


... money up front for a year promotion

lets face it they are only liable for the $25 a month

A harddrive failure with data recovery takes about 30 minutes to get the problem solved if you have the new data backup technology like most of us hosts do. We have an apache module and the servers are connected to a local LAN that takes a backup image of the complete harddrive. If any server has a harddrive failure the data is recovered from the LAN server and put on the new harddrive then the harddrive is installed and the server rebooted. 30 minutes downtime at the most. It's a shame more hosts do not monitor their servers so they know about the problem before the customer does.

Thx NaughtyA... I'll put it on the list

Thx again Jarrod... this is the kinda info I'm sorting from respected host companies.

you guys also got live chat support I see. :)

I knew that was you who opened that. Yes if I'm not on live support someone else is. 24/7

yeah.. just checkin the ins and outs of your virtual plans inline from what I am gettin through Oxeo at present

Man Oxeo is fucked up... had so many downtime hours on Python server it's not even funny, the support isn't the greatest...just got a server over at hahahahahaha and these guys can't be beaten.

obviously GFY doesnt accept the server name... list again pls. Yeah its now over 14hours downtime

thx to all that have helped and the numberous ICQ msgs I have recieved from hosting companies. It has given me alot to think about while I'm hitting over 14hours of downtime with Oxeo.. many thx keep 'em comin.

Hello haddict,

Well first of all like every host who visits GFY of course I would like to have your business (Aussies are great).

Now with that said, and the research I just did (it is amazing what you can find out with a phone call), it seems that there are some legitamate reasons for the time Oxeo is taking in an attempt to recover everyone on this platforms HDD. (You can believe that they would rather be out drinking a beer on Friday night instead of fixing a server.)

I am confident that if you do a bit of research you will find that the majority of quality hosts here guarantee there network not there servers. Now for the right price you can build in all kind of fail safe mechanisims, but not for $25/mo.

In the short term why don't you ask Oxeo to set up an account on an alternate platform and then upload the site from your personal backups to the new server.

In the long term if you don't want to be at the mercy of an event like this, then begin making plans to move onto a dedicated server. Talk to your host to establish failover strategies that you can put into place, just keep in mind that the better insurance you choose the higher the price tag will be.:thumbsup

many thanks for your research on my behalf. I have been given lots of food for thought. You been helpful I'll research your hostin carefully :)

sad but true.

no you aint

werd... i don't think you have any rights here towards lost revenue when your not even using real hosting at the moment; 12 hours of downtime sounds like proper service for $25US a month.. http://twash.com/iku/ohno.gif

well I dont believe that due to being on virtual hostin rather then dedicated that I should be subjected to lengthy offline periods. I am aware that you get what you pay for but most virtual hosts have similar sorts of deals. But your input is noted. Thx.

who do you use Juicy?

Yeah Webair would be a good choice.. but really.. no matter where you go.. unless you are paying a premium, you WILL have downtime from time to time.

Shit breaks.,

WEBAIR is the right choice

Hi Haddict,


If your still looking for a reliable host, with service, support and the always important uptime guarantee, please give me a holler on icq or via email.

:thumbsup

.

god stop your bitching... resolve the issue with the company and stop causing drama by complaining on the board... seems oxeo have a good reputation and wanks like you who get hot headed just fuck stupid things up... :321GFY

Well said:thumbsup ...........sometimes, shit happens in life:2 cents:

yep 15+ hours of downtime... still trying to solve issues, scripts aren't working properly and support has been horrible for the past two days.. loosing money and traffic going down the drain... I never had compliains about Oxeo but this problem is making me think about switching...

glad to see Im not alone on this... my sites r back up but my trade scripts are still not operational.

Oxeo has been good in the past, apart from few minor issues like double-billing etc, but seeing it is a weekend in the States I'm getting no support.

Well as someone so greatly stated 'shit happens'. Though lets see them go with 15hrs of downtime.

I definitely am. Plus I've been around for the same amount of time as Webair. edit: and a lot longer than oxeo or these new guys.

Always have a backup host.

What starred as my backup host is now my primary host - see my sig! :Graucho

I think we must get some kind of refund, they guarantee 100% uptime here http://www.oxeo.com/virtual.html I checked with the guy in ICQ and he confirmed I was going to get a refund let see if happens... but even a refund will not cover the traffic and the money I'm loosing having non operating scripts ... this sucks

the 100% guarantee is on the network. Yeah the month refund looks positive. I recieved the same answer after they sighted my posts on GFY.

Mike from Oxeo is a good bloke and all but as you have stated nothing can bring back traffic due to downtime and non-operational trade scripts.

Though I am getting alot of positive feedback from other hosting companies who are matching Oxeo and beyond. Are you on annual subscription of month to month basis?

thx mate I'll take a look

I'm on month to month basis, I never had a problem wiht Oxeo before in fact I have refered some of my friends there who are currently hosted, but this just really sucks man, It started early monday this week my script started to act weird and their mysql wasn't acting right and then the crash so it has been a week of traffic lost for me.... this really sucks man.. what companies are looking good for you?