when customer does a paypal charge back. is it fair?
 

if you DID the work twice. they never specified directions and ended up unhappy? is it right and ethical for them to do a pay pal chrage back and claim you never provided services?

if you were in my position where you did images for someone once and they were unhappy and then redid them again and once again they were unhappy and instead of talking to you through email they called you a scammer on the boards....would you consider that ethical and fair practice?

my current situation is this. I never got directions on what to do to certain images from a customer except try and highlight them certain colors.

1. the first go around, i cropped the images and attempted to clean up cosmetic blemishes. i sent and the customer only complained about the color. came to the boards and branded me a scammer.

2. i fixed only the color and resent. they complained about the file type and is threatening to do a paypal charge back.

Is this ethical business and would you work for someone like this?

don't work for 12 year olds

drama is still going.
I don't say anything, because I don't know the exact info of the deal.

@Flying, I think he's talking about emanuelle, and I don't think that she's 12

Why would you save pics as gifs?

she never specified what file type she wanted. i personally use GIFs...she NEVER said anything about file type one way or the other. or i would have saved as a TXT file if she wanted me too

Its getting hot in here...

well there obviously is two sides to every story and i don't know anything about what happened in this situation other than what was posted.

puhlease. someone sends you images needing to be retouched and you send them back as gifs?

That shit don't fly.

youre being biased.

no one should do a chargeback without first bringing it to your attention... no wonder visa is dropping the bomb on this industry.

:D

well maybe if he could make the tits bounce he'd be on to something :winkwink:

I also would have first just asked for a refund.

She made him sound like a total scammer on the board. He at least attempted the work, just dosent have enough skill to do it right.

starting a thread on gfy, before getting in touch with him personally (eMail, ICQ,...) is not the best way. (i already wrote that in emanuelle's thread.

LOL I don't know either of you.

Have never done business with either of you.

But one thing I do know is I wouldn't want my images retouched and then saved as gifs.

Either you're a scammer or you don't know what you're doing.

You make the choice.

Post an example of the before and after. :thumbsup

I hate to get involved but the very first rule of thumb is that gifs are ok for small graphics such as buttons and thumbnails but full sized high res images always (always always) need to be saved as jpgs. You lose way too much information in a gif format.

looked at the thread about this just now. imo thong, you should have simply given a refund. nevermind sending back gifs for images, which is just stupid. i could have done the same crap in less time than it takes to open photoshop, and i don't know what i'm doing either.

Listen kid

1. I went to great length to explain the effect that I was looking for. Perhaps you've forgotten me explaining the 'emotional quality in pics shot for women' ? Feel free to check your history on this. Of course I can post it to remind you.

2. The samples you showed me were the artistic effect that I was looking for. "I like what you did with the artistic pictures- the use of gold & burgandy. I think you will work well for this"

3. I was more than generous with time, money, and patience. You are the one who chose to ignore my email and not have your im turned on for easy contact. I posted the thread here as a last resort.

4. When you're being paid $5/image, that implies a little bit of time & effort. Not ms paint. If you are not clear, ASK!

5. There is not a single person here who would accept their images being rendered in GIF format.

6. Nobody here is biased- most of the people supporting me in this thread have no idea who I am. Give them a little credit for recognizing shoddy work and injustice.

If you would like to try one final time, then by all means do so. I will be happy to have both a satisfactory end to this situation, and clear your name at the same time.

let him redo the pics and then have a vote to see if they're good. let gfy decide.

but if we do that, i think we deserve to see some tits or something. :glugglug

No doubt, I'm drooling already :winkwink:

Original




http://naughtyniche.com/temp/thong-sniffer/original.jpg



1st try


http://naughtyniche.com/temp/thong-sniffer/retouch.jpg



final (note GIF format)


http://naughtyniche.com/temp/thong-sniffer/final.gif

So- pics are now posted. Who here would use the gif file on their tour?

ethics?

u have an dis-satisfied customer here that is complaining about the work u did.

if u were a designer, u at least fix it up to the customer's liking.

since u screwed up the pic beyond anything u should give her back the money.

on a side note, i once did work for her and i screwed up. didnt charge her or what not. i didnt deserve that money.

no it isnt. This business is ethical but everyone have own rules :(. if you cant agree with that, find some other. :thumbsup

Chowda- you never screwed up- you were totally honest & upfront. Nothing wrong with that :thumbsup

Dude, based on this thread http://www.gofuckyourself.com/showth...hreadid=287755 and your shitty attitude you are lucky she is STILL giving you another chance, most people wouldn't :2 cents:

She shouldn't have had to do a chargeback - you should have given her money back - no questions.

:thumbsup

I have to admit. the first attempt sucked at cropping the image.

no sense of attitude or artistic abitilty.

the second attempt was a disaster those colors wash out the entire scene.

use an overlay format next time to achieve a "coloured" image.

And ,

"NO ONE"' sends out anything but thumbnails as gif.

Charging back without giving Thong Sniper another try may have been a bit harsh of her - but I would have done a similar thing... or at least requested a refund.

Those 2 attemps are pretty shitty.. ok I take that back... they suck. It's quite clear that he doesn't have much talent/education with image editing, and I wouldn't want to waste anymore of mine or his time if i were in her place.

Making another DRAMA out of this was NOT needed though.. just charge back and let him know that he didnt do the job and you wont be using the pictures, or request a refund.

:1orglaugh :1orglaugh :1orglaugh

I'll refund you next week. Although, drama and mud youve dragged my name through should call this whole thing even because from now on, I'm going to be associated as a scammer. That's not fair to me. I have a lot of experience making images, just not in the style you wanted. You, as an employer treated me very unfairly.

You gave me no deadline, and then came to the boards calling me a scammer when the images, the re-dos, werent in your hands qickly enough. you even told me to take me time.... Not fair. not at all.

You'll get a refund, but it'll have to wait until Friday of next week. I didn't budget paying you back for work that I did into my life.

Hmm to be honest the original looks best.

The redos or whatever you call them are total crap.

Color is shit the picture grainy.

If you made her wait for that you should pay her for her time.

:1orglaugh :1orglaugh

:1orglaugh wtf is that shit?

Very not fair !

lmao, i'm no designer, but i know better than to send this off..WTF was you thinking

how about this.

take this picture http://www.cespevi.it/pic/person.jpg i like the gold and burgandy i did on previous images. make it interesting to women. take your time and send it back.


thats a perfect example of my instructions. i had high contrast images and i had grainey/grungy images she saw as samples...its my style, and she saw that from examples I provided. you can sit back and play the critic all you like. I'm more than confident in my skill as a graphic artist.


so go ahead and choose sides, your opinion is only as valid as how popular you are on GFY.

Are chargebacks ever fair?

apparently, if you're not popular, everyone has free reign to run all over you without much cause and without much of a case to support it.

it's funny, i get branded a scammer, that proves not true, then I get branded a newb and a shitty artist which is confusing in itself since I was hired based on my skill as an artist.

some people you just can't please. Maybe I'm the one getting scammed here. who knows. because apparently, in all this, if you're not popular and you speak out against people spouting off lies against you, you suddenly have a shitty attitude and you're just some newb "kid".

this board is full of disfunctional teenagers trying make themselves feel better.

4. When you're being paid $5/image, that implies a little bit of time & effort. Not ms paint. If you are not clear, ASK!

Hah, for only $5 bucks the image should take 10 minutes tops. do you work for 5 bucks an hour. If you were only paying me $5 bucks an image id run a few filters on it and call it good.

But sniper, this is a reason not to use paypal... And a better reason to sign contracts before doing work specifying what people are getting and what their options are if they are unsatisfied.

But for $5 bucks an image let it go.

BTW, i got a bunch of work for you to do at $5 bucks an hour. lol

Why wasnt this contract done on an image by image basis? For example try one image if I like I'll pay the $5 bucks and send more...

Do people just not think? If im hiring whoever for the first time I take it slow.

But yea, Sniper I think your bitch should be with paypal for refunding money that you think you earned.

If I'm a consumer and paid for something I'm not happy with I want a refund as well.

Can someone please explain the difference between image 1 and image 2 besides a slight desaturation and a crop? Image 3 looks like one of those pre nuclear blasts just as you see the flesh stripped away from the bone with dazzling reality.

$5 a picture, regardless of popularity on the boards is too much man if this is what is sent back.

You never send back gifs, always jpegs and that is a rule of thumb for static images as they retain rgb 24 bit and are not reduced to 256 indexed colour.

Personally, i think you should have sent them first as small jpegs to the client initially, to gain the client satisfaction, before asking for cash?

If the client was then satisfied, you would get paid and the client their work in a timely fashion and to their exact specifications, which you should also have discussed with emmanuelle in more depth, communication is key rather than just running off and bleating about chargebacks. You as a designer are charged with extracting the information out of the client in such a way as to avoid this miscommunication.

IF you had sorted this out prior then none of this bullshit would be even on the boards.

price isn't a factor here. we AGREED on a price. end of story. if a charge back is done, what grounds would it be on anyway? i can forward paypal the emails AND these threads. end of subject. price isn't what we're arguing...

so what it's gone from I'm a scammer, to I'm not talented enough to we chose too high a price for the images? You gimps as a whole are back pedaling every aspect of your argument. keep trying, you'll be right on this topic eventually....when you see the light and agree with me. what are you trying to get some e-pussy from emanuelle?

allow me to point out that she posted ONE picture that I did out of like 10...

Q, when customer does a paypal charge back. is it fair?

A. Yes, when it is apparent that the client didn't get what they wanted and you didnt bother to question the client further and understand the task at hand.

That was just fucking insulting, both to myself and the poster.

And yet you wonder why nobody has any respect for you....



Open your eyes- it has nothing to do with popularity. Few people here have any idea who I am, and my post count is similar to yours.


Now shut your trap & take some personal responsibility

Very insulting. But doesn't suprise me. Rememeber who we are dealing with here :glugglug